Windows

Ufanet is not working. Ufanet personal account

Good afternoon. I recently upgraded to 500 Mbps. Day 1: I apply to the TP, the speed does not correspond to the declared one. An engineer arrives, calls the oxide problem on the ports and connectors the cause. Cleaned and pereobzhal, connected and began to check the speed. Doubts arose when he started knocking on the ufanet server to measure the speed. The output received 300-320 Mbps. To other Ufa servers 100-130. Okay, let's release the engineer.

Day 2: We look at blocking. We go to the rutor, look for a more popular distribution (for sampling, we take two more analogues on different similar resources and put them in turn) and put them on the download. 10 MB/s. We take the following - 10 MB / s. The third is similar. 10 MB/s is the maximum.

Let's start looking deeper into the process. At the distribution of each at least 100 peers.

Parameters am_choked and peer_choked without bans. The analysis was carried out block by block, after the start of downloading, to exclude the first blocks with am_choked=0.

Equipment: Xiaomi miRouter Pro R3P.

Everything is set to gigabit. Cable connection. No VPN.

The essence of the question: is the speed of downloading torrents artificially reduced through deep traffic analysis? :)

If not, then try not to say that the speed of downloading torrents is not an indicator. It will not be an indicator for people who cannot conduct at least some analysis.

Z. Y. Please don't send me to the line, they can only send an engineer. Just answer please here.

Ufanet is a popular provider in the Republic of Bashkortostan, the company specializes in providing access to TV and the World Wide Web. Digital TV from Ufanet is the best combination of high-quality sound and video, thanks to which you can experience genuine emotions when watching the action on the screen. When connected to digital TV, users are completely immersed in their favorite shows and movies.

Interactive TV is available in every home

In order to set up channels for Ufanet correctly, it is important to know the procedure. The instructions below will help you set up Ufanet digital TV for Samsung devices.

detailed instructions

Of course, it all depends on the specific model, because the menu structure and interface may differ, but the procedure and essence do not change. You can set up your Samsung TV like this:

press the Menu key on the remote control, this will help you go to the main menu of the TV;
select "Country" in the "Channel" section;
enter the standard pin code (1234, 1111, 0000) or the numbers that you set yourself;
in the "Digital channel" parameter, you must select "Others". This will allow you to set up the TV correctly;
click on "Cable Search Options" in the "Channel" section. Interestingly, in devices manufactured after 2010, this item may appear during the Auto-Tuning process.

Cable Search Options

At this point, we have to perform the most important settings on which the performance of television on Samsung technology depends. To tune in to the correct frequency, you should enter the end frequency 770000 and the start frequency 274000 of the city of Ufa. Set the modulation parameter to 256 QAM and the symbol rate to 6750.

After that, you can return to the “Channel” item and go to the “Auto tuning” menu. The type of channels (digital) is set there, as well as the signal source (cable).

If you did everything right, then when searching, the Samsung TV will find about 10 radio and about two hundred television programs.

Results

Ufanet digital television is configured in minutes on any TV. The procedure for different equipment is very similar, and consists of several elementary steps. Finally, we add that after searching for all TV channels, you can set the internal clock (GMT zone and "Auto" clock mode, this is done in the System - Time menu).

- Andrey, how will this affect subscribers of the Ufanet cable network?

Absolutely nothing! Our subscribers now watch both analog cable television and digital on their TV, and everything will remain so. You will not need to buy any additional devices, change the TV. Everything will be OK.

All the media are talking about this, exaggerating this topic. This causes concern among the citizens. How justified is this panic? Maybe you can explain what is actually going on?

Let's figure it out. Here, most likely, confusion has turned out. In Russia, there are three main types of television: cable television, which the company "Ufanet" provides, satellite, it is only digital. Not cable, not satellite, this question does not apply. And the so-called terrestrial television. This is the television that you can receive on your indoor antenna or on the collective antenna that stands on the roof of the house. The question concerns precisely terrestrial television, which is distributed through the air. There are two types: analog and digital. Digital has been relatively recently launched, it is a new direction in this area. But analog, it is very old and, in principle, it is natural that our legislators decided to stop supporting this television. And from 2019, as far as I know, it will be discontinued. That is, people who today watch analog terrestrial television using a room or collective antenna, yes, indeed, they will not see this television at some point. They will need to replace the TV with a modern one that accepts digital terrestrial television or purchase a digital set-top box for digital terrestrial television or connect to cable television, which is much easier.

Very often, against the background of misunderstanding of people, scammers are activated. How can unscrupulous people take advantage of this situation?

I have heard such stories when some unscrupulous people start to frighten people who do not quite understand the topic: “buy expensive equipment, preferably directly from us, because tomorrow your analog TV will stop showing.” Once again, I would like to say that if you are connected to cable or satellite television and they are trying to tell you all this, that you urgently need to purchase something, most likely these are scammers. That is, in no case do not need to believe in it. And once again I want to remind you that this topic does not concern Ufanet cable television subscribers. No additional expenses, equipment purchases are required, so you can be calm.

What is Ufanet? This is a major provider of Internet, telephone and digital TV. Works with individuals and organizations. Provides a wide variety of services. The center of the company is located in Ufa. The Ufanet network unites 9 more cities of the Volga Federal District. Ufanet is a portal of information and entertainment services. Each client can access it using Ufanet's personal account.

To find out what Ufanet offers to its users, you need to take a few simple steps:

Select the desired city from the available.
Select service format:

for home;
for the office.

Choose which service you need:

internet connection;
connection of TV channels;
telephony (if possible);
installation of video surveillance;
complex connection of a package of services.

Ufanet cares about its customers and the quality of services provided. The subscriber has the ability to promptly indicate the company's shortcomings, including using the portal.

Login to Ufanet personal account

Ufanet does everything to make its portal interesting and informative, and not a place for exclusively business communication. Here you can find local news, watch entertaining videos reflecting the life of the region and just have fun. The style of communication with customers is easy and friendly, and at the same time respectful. For example, if you have questions and complaints, you can express them personally to the director of the company. Or if you want your home to connect to Ufanet, you can write a letter to the commercial director. After all, he is asking for it.

The interface of sites in different cities is slightly different, but in general it has all the main blocks. To connect to the Ufanet network, you just need to write and send a message in the "Connect" block. An employee of the company will call back and clarify all the details of the issue. If the connection is possible, then a specialist comes to the house to draw up an agreement and connect to the public network. After completing the documents, the client becomes available to enter the personal account of Ufanet. Here you can see data on connections, service packages, balances and expenses for a certain period. You can quickly change the tariff plan or make another payment.

Personal account Ufanet statistics

In order to deal with the functionality of your personal account, it will take some time and, possibly, the help of a support service specialist. To view statistics in your Ufanet account, you need to go to the “Personal account” block on the main page of the site. Ufanet provides two ways to connect to your personal account: to view statistics and access via VPN.

The entrance to the personal page is carried out by entering the agreement number and password from the registration card issued at the time of execution of this agreement. You can also enter only the contract number, but in this case the functionality of the cabinet will be limited. You can log in using the address and name data of the subscriber.

Although this menu is called statistics view, it is not only intended for obtaining reporting information. Here you can perform the following operations:

change the tariff plan to a more attractive one;
pay for services using banking;
connect SMS notifications about operations, changes and promotions of the company;
arrange the service "Auto payment" so as not to worry about the need for timely payment;
learn information about the work of the Ufanet company and its promotions;
contact technical support.

Personal account Ufanet payment

After signing the contract, Ufanet provides absolutely free assistance on many issues, for which others charge a lot of money. For example:

computer training (1 academic hour);
Internet surfing training (1 academic hour);
basic Internet connection settings and error removal;
registration in social networks;
setting up a Wi-Fi router from Ufanet;
setting up programs and instant messengers for communication on the Internet;
removal of virus and spyware, as well as banner ads;
installing drivers;
TV auto-tuning;
setting channels "Open Digit";
registering access to cameras and working with the video archive.

Those services that are provided for a fee are paid from the subscriber's account. To ensure uninterrupted access to the Internet and other company services, you must constantly monitor the status of your account. If necessary, it can be replenished in several convenient ways. In Ufanet's personal account, payment by card is made within a couple of minutes. No need to look for a terminal or stand in line at the post office.

The bank account from which payment is made must be valid, it must contain the required amount of funds.

Personal account Ufanet phone number

In Ufanet's personal account, the phone number can be used to manage services. The “Service Management Phone” option is activated if it is technically possible. A fee may be charged for it in accordance with the Ufanet Tariffs. In order for this service to work, the subscriber must necessarily indicate the cell phone number with which the system will work. The phone is reported by the subscriber when he connects to the service.

The following services are available by phone:

recover the lost password for access to your personal account. This is possible in the "Forgot your password?" menu. when entering the contract number, subscriber number, symbols indicated in the picture. You need to click on the item "Remind". The contract number and password will be sent to the phone via SMS;
recover credentials (username and password) to access the Internet. This can be done in the "Service Management" tab by selecting the "Credential Recovery" item;
find out the balance of the subscriber's personal account by sending SMS to the number 2420 (when providing the subscriber with the "Short number" service);
find out the username and password under the contract for the provision of Internet access services.

Personal account Ufanet credit of trust

Ufanet has the ability to identify by passphrase. If such an option is currently provided. You can use it to enter your personal account or contact the support service for information. In the latter case, additional questions may be asked for more precise identification. By the code phrase, you can only get reference information on the contract, the volume and types of services provided.

If the subscriber does not currently have the funds to pay the bill, he can take the funds in. To do this, you need to select the item in the personal account of Ufanet "Credit of trust". After authorization, you need to go to the "Account Management" item. This option does not work on "Freedom" unlimited tariffs, only on "Rainbow" and "Cities" tariff plans. The Credit of Trust option can be activated twice. Provided that at least one fully paid accounting period has passed between them. That is, you cannot pay on credit for two accounting periods in a row.

"Credit of trust" is connected for 3 days. The cost of the service is 10% of the subscription fee for 1 calendar month.

To avoid delays in paying for Ufanet services, you can activate the free Auto Payment service directly from the subscriber's bank card.

Personal account Ufanet school magazine

What other services besides the Internet, television and telephony does Ufanet offer?

For Bashkortostan and the Orenburg region, Ufanet provides the School Journal service. It allows you to automatically maintain all school reports on the progress of students. To do this, an educational institution must register in the system by sending an application for registration. The entrance is made on a separate website to the personal account of Ufanet "School Journal".

For apartments, houses, organizations and public places, the company can offer:

equipment for broadcasting wireless Internet Wi-Fi;
CCTV cameras and security systems;
internal digital communication IP telephone networks;
installation, configuration and full support of all IT systems for organizations;
creation and equipment of workplaces;
hosting and domain registration;
sale, installation and repair of telecommunications, computer, mobile and software;
consultations and home visits of specialists;
electronic services of the certification center;
service center services;
installation and placement of the customer's equipment at the Ufanet technical site.

Manage tariffs and services in your Ufanet account

The provider cares about the convenience of its customers and provides them with ample opportunities in their personal account. In his account, he can easily manage services and tariffs.

Click on the "Service Management" section and select the subsection that interests us. There are 4 in total:

"Information on the service";

"Service Management Telephone";

"Commercial Services";

"Additional services".

Let's analyze each separately.

"Information about the service"

In the subsection, the subscriber can check the tariff plan or change it, track the speed of the Internet at different times of the day, activate one or another tariff option, check the total cost of services that are currently in effect, and receive a report on the operating time.

The tariff plan takes effect when you first enter the network, if the balance is positive. It is valid from the date of activation for 30 days. But it is also possible to change the tariff to another one with a higher speed. The main thing is to have money in the account.

One of the important and pleasant features of Ufanet tariff plans is activation upon receipt of a subscription fee. For example, if a person went on vacation for a month or two, then nothing needs to be paid for communication. And the contract is not suspended, and money is saved.

In addition, he can create a "passphrase" in this subsection. This is the name of the subscriber's personal password, with the help of which he can obtain complete reference information on the volume of services provided, on the balance of the personal account, as well as traffic details and other data.

The option is actually very handy. It is enough to dial 09388 from your mobile number (the call is free), say the code phrase and get all the necessary information. Or say the passphrase at the operator's office to an employee.

At the same time, you need to be careful not to transfer the passphrase to other people, because it is easy to get the subscriber's personal information, including his contact phone numbers, using it.

Also in this subsection, you can change passwords and use the new Video Yard service. It allows you to view either archived recordings or online video from cameras installed in the yard in case of a force majeure situation.

"Service Management Phone"

By activating this useful service in your personal account, the subscriber will never forget to top up the balance on time. A day or two before, messages will be sent to the phone about the need to replenish the account.

The connection is simple - just enter the phone number and the number of days for which messages should be received in special boxes on the site. Disabling the service is also simple - you need to delete the previously entered phone number and messages will no longer bother you.

In addition, through this service, the company will inform the subscriber about ongoing promotions, new services, and special offers.

The service also allows you to recover a lost password, Internet login credentials, track auto payment.

"Commercial Services"

The subsection provides information about the software subscription service.

"Additional services"

DynDNS is offered as such. The service allows you to find out the IP address of the server, if it changes every time the server is connected to the Internet.

"Service Club" in your account

Service Club is a range of services provided by Ufanet to its subscribers. In particular, this is protection against viruses, connecting a computer and other devices to the Internet, installing programs on them, connecting a media player and game consoles, as well as teaching the basics of using the Internet. All these and other services can be obtained free of charge if the subscriber presents the Ufanet Service Club card.

It is easy to get it - you need to present any identification document of the subscriber to the provider's office and sign the corresponding application. The cardholder can call the phone numbers specified for each city and call a service support employee. At the first departure, he will bring such a useful card to the subscriber. Employees leave on any day of the week from 10 to 20 pm.

However, you can use the services for free, provided that the balance on the account is positive.

The personal account will receive information about the Ufanet Service Club, about the processing of requests and appeals.

Technical support through Ufanet personal account

To get advice on payment, personal data, connection and others, you need to go to the "Help" section in your personal account and select one of the available topics, or suggest a new one.

When you select existing topics, the page displays information about how to solve the problem. In addition, two buttons become active at the end of the text: green - “yes - I could (la)” and red - “no, the help of a specialist is required”. Technical support can be obtained via What's App, Viber or Telegram.

In addition, a technical support chat will soon appear, where the subscriber will be able to discuss his problem with a specialist in real time.

Application for connection through the office

Within a week after the conclusion of the contract, the operator provides the subscriber with a data accounting card, which allows him to gain access to his personal account and services. Thus, it is impossible to leave a request for connection through a personal account, since it appears with the client after the contract is concluded. The application can be left on the official website of the provider.

Application forms and documents in Ufanet personal account

In your personal account, the section forms and applications is not presented, but they are easy to download on the official website. At the very bottom of the main page is the "Application Forms" section. By opening it, you can select and download the desired document.

How to delete a personal account?

It is impossible to delete a personal account, it is deactivated after termination of the contract.

Some statistics:

Ufanet has already delivered the Internet to 1 million homes in Russia.

The provider provided jobs for more than 2 thousand people.

Mostly young people work in the company - the average age of employees does not exceed 30 years.

How to set up an Internet connection yourself if your provider is Ufanet? This is very easy to do, just spend a few minutes carefully following the instructions below.

Foreword
Automatic connection creation
Setting up a connection in Windows 10
Setting up a Wi-Fi router to work with Ufanet

Slow Internet from Ufanet? Speed sags in the evenings? And there's nothing to watch on TV?

Foreword

Currently, due to the ubiquity of Wi-Fi routers, subscribers connecting to the Ufanet Internet provider immediately buy or rent a wireless router through which the connection is made. If you have there is home wireless router, then immediately go to the appropriate paragraph of this manual. If not, and you connect the Internet cable directly to your PC or laptop, read on.

Automatic Connection Creation

Ufanet has released a utility that automatically creates a new connection in the system. You will only have to enter your data (login and password) that were given to you by the employees who connected you.

You can download it without creating a connection.

Plug the Ufanet cable into the network card connector, open a browser and enter the website address www.ufaman.ru (it will be available as a local resource)

Support section
section "Instructions"
connection setup section
select the version of the utility that matches your OS (Windows XP, 7, 8, 10)
a window will appear where you will need to enter your data from the Ufanet service (login, password). A desktop shortcut will also be created for quick connection.

This completes the connection creation process.