How to disconnect from ktv. How can I remove the antenna from the rent bills

Today, more and more people use the services of companies that provide cable TV connections. Cable TV itself is a model of television broadcasting, the signal of which is transmitted at high frequencies, and the signal itself is transmitted using a special cable. If you no longer need such services, then the procedure for terminating the contract is as follows.

Instruction

The Russian telecommunications company Rostelecom provides a wide range of services, including television.

Once upon a time, the collective antenna was the only means of watching television. Payment for it is included in the general payment document for the services provided.

With the advent of a large number of TV viewing technologies, most TV owners have a desire to turn off the Rostelecom TV antenna and choose a more modern option.

Installation of a house antenna by Rostelecom is no longer provided. For customers who prefer to connect digital television, Rostelecom offers an antenna, which is a special prefix. To stop paying for the collective, you should turn it off.

The main reasons for refusing to use the Rostelecom collective antenna are:

• choice of IPTV technology;
• satellite TV connection;
• transition to cable TV TV Rostelecom;
• switching to another provider.

There are other reasons, which is a personal matter of the user.

Disadvantages of a collective antenna

Users call disadvantages during operation:

• a small number of TV channels available that do not allow watching existing programs for the whole family;
• analog view;
• inability to sort channels;
• inconvenient navigation;
• unsatisfactory image quality.

One of the main disadvantages is the cost of the service, which exceeds 150 rubles for monthly use. You can find out exactly how much it costs to use the antenna from the general receipt in the "Television broadcast" column. The payment for a community antenna is included in the bill, regardless of whether it is used.

Disabling the Rostelecom collective antenna is carried out in a declarative manner. A statement asking you to stop using and obtaining approval makes it possible to stop paying for this service from the next month.

How to disable the Rostelecom antenna

It is not uncommon for subscribers to continue to pay for the use of a Rostelecom collective antenna, although they already have alternative options for watching television programs. You should stop paying for a service that is not being used by disconnecting it from your apartment.

You can refuse the antenna in a fairly simple way. This can be done both by the owner of the apartment, in whose name the contract is drawn up, and by another person for whom he issues a power of attorney. If the collective antenna does not work and is not used for its intended purpose, then there are no grounds for payment and it should be turned off.

Just like the conclusion of the contract, its termination occurs in an official way. In this case, all rules must be observed, otherwise the termination will not be carried out. It should be borne in mind that the termination of the disconnection agreement does not have retroactive effect. The organization does not restore the contract, since this service has been replaced by new technologies. Therefore, before turning off, you should obtain the consent of all those living in the apartment.

If you intend to abandon the service you used before, it is not enough just to unplug the cord from the TV from the socket. If the Rostelecom antenna does not work, but this is not formalized, then only an increase in payment arrears can be achieved.

Shutdown when visiting the office

The procedure is as follows:

1. Make sure there are no outstanding payments. If available, pay for them. The certificate will be a certificate from the EIRC settlement center or a receipt for the last month.
2. Take a passport, which indicates the address of registration of its owner.
3. Visit one of the offices.
4. Contact an employee who will check the documents and issue an application form for termination of the contract.
5. To write an application. Make sure it is registered.

This procedure is free and there is no state duty.

Shutdown via the Internet

It is possible to turn off the Rostelecom antenna via the Internet. To do this, you need to go to the official website and perform all the proposed operations. To register, you must log in and go to your personal account. First, scans of two pages of the passport and a certificate of absence of debt should be made and sent.

If the application for disconnection was sent by e-mail, then within a few days a response will be sent to the specified address that the application was accepted. Then you need to wait for a visit to the master, who will perform the necessary work.

If there are disagreements living in the apartment, it is allowed in any of the rooms where there is a TV, leave everything as before, and turn it off in the other.

Antenna Disconnect Application

A sample application for disconnecting Rostelecom's house antenna can be obtained at the company's office or downloaded below.

It must indicate the organization where the application is sent to turn off the Rostelecom antenna. The following data must be provided:

• Name of the applicant;
• its registration address;
• details of the identity document;
• device installation address;
• details of the contract for the provision of services;
• contact phone number;
• E-mail address.

The application indicates the essence of the appeal and a promise to pay off the debt for the current month. At the end, the signature and date of the applicant is put. The application, after it has been processed by the employees, if filled out correctly, will be taken into account.

Connection to other versions of television

After disconnecting from the collective device, the question arises of replacing the method of television broadcasting. Rostelecom provides its services in this matter. Simultaneously with the application to disconnect the collective device, you can use the opportunity to connect subscribers to cable, interactive and digital television. Analog TV is very popular.

After connecting it, the image quality improves, access to a wide range of television channels is acquired.

There are two main options for how to disable Rostelecom interactive television. Let's consider each in more detail.

This option is considered the most optimal, since a person can directly ask a specialist all questions of interest about how to disconnect from TV. Before visiting a provider's branch, prepare the following:

• passport;
• agreement;
• set-top box (if it was rented from the provider).

At the office of the company, the user will be prompted to fill out an application for refusal of the services provided. You should be aware that such documents are always drawn up in duplicate. One is transferred to the company's employees, and the other remains with the user.

Addresses of sales and customer service centers can be found on the official website

Then you need to hand over the rented television equipment. But don't expect TV to be turned off right away. The contract will be terminated after consideration of the application, and only if the user has no debt to the provider. If there are no obstacles to terminating the contract, then, after a while, Rostelecom employees will contact the subscriber by phone, who need to once again confirm their refusal from interactive TV. Then the TV will turn off.

Option 2: Remote failure

What is voluntary blocking

If a person wants to give up Interactive TV temporarily (vacation, long business trip), then he can use the "Voluntary blocking" service.

How to activate the option:

• write an application at the branch of the company, or connect the option in your personal account;
• the application shall indicate the subscriber's data, personal account number;

You should know that the option is enabled for at least 30 days. How to disable the option:

• contact the company's specialists by hot number;
• disable the option through your personal account.

Cancellation of other services in your personal account

It is impossible to turn off Rostelecom television through your personal account, but you can temporarily block it. And also with the help of a personal account, you can connect and disconnect all additional services. If the user wants to opt out of paid TV options, then the following steps must be followed:

1. Log in to the provider.
2. Go to the "Personal Account" section.
3. Select the Paid Services tab.
4. A list of activated paid services will appear. On the contrary, each connected service will have an inscription: “Enable” and “Disable”.
5. Click on the option you want to disable.
6. After that, an email with an activation code will be sent to your email.
7. This code must be entered in a special box on the TV panel.
8. The paid option is disabled.

In order to avoid problems when terminating the service, the following factors must be taken into account:

• no debt on the subscriber's account;
• timely return of the set-top box, otherwise the fee for it will be charged even after the TV is turned off;
• studying the contract at the stage of connecting the TV later on, this will help to avoid unpleasant surprises, for example, such as the need to buy out the rented equipment.

The information presented in the article gives the user a complete answer on how to disable Rostelecom digital television and other additional services. Read on,

More than 100 million Russians are customers of Rostelecom. Among them, the number of users of interactive television is growing. For various reasons, sometimes there is a need to figure out how to turn off Rostelecom television. Whatever the reasons for doing so, each client has the right to refuse any type of service. We will discuss what needs to be done in certain situations.

Forever and ever

How to turn off Rostelecom cable TV forever? The service is provided on the basis of an agreement signed by you. To terminate it, you must personally come to the nearest office of the company with the documents:

• passport, driver's license or other identification document;
• the contract, if it has not already been lost;
• equipment for connecting TV, if you use it for rent.

The employee should give you two copies of the form to complete the application. One copy remains with the provider, and the second should be given to you. Make sure that the form is stamped and signed by a representative of Rostelecom.

After registering the application, the provider undertakes to disable the service within three days. Additionally, a Rostelecom employee will notify you by phone.

If you took the equipment in installments and did not have time to pay off the debt, you will have to pay the remaining amount of money. The debt on the balance of the personal account is also the basis for refusing to terminate the contract. Refusal can also occur if the contract was drawn up with another person. In this case, he must be present in person or send his legal representative, to whom a power of attorney has been drawn up.

Temporary shutdown

How to turn off Rostelecom interactive TV for a vacation or business trip? After all, you don’t want to pay for a service that you won’t use for a whole month or even more. In this case, the service "Voluntary blocking" will help.

You can use the service both during a personal visit to the office and through your personal account. To do this, on the main page after authorization, select Television and click the "Manage service" button.

A card will open with the "Block service" link highlighted in colored font. Click on it.

On the page that opens, apply for a temporary shutdown. Here you will see the conditions of blocking and its cost. Do not forget to specify the blocking period correctly and click on the operation confirmation button.

When moving

Some subscribers are interested in how to terminate the Rostelecom television contract when moving. And this is the right question. After all, the company offers not to break off relations completely, but to issue the same package of services to a different address.

You need to make a call or visit the provider's office to discuss the details. Representatives of the company will consider your application and, if it is technically possible to connect all services in the same volume at the new address, they will issue a certificate for moving.

With this document, you need to visit the Service Center at the new address to activate the service.

Sometimes there is no suitable equipment at the new location, which excludes the technical possibility for further cooperation. You will have to go to another company. The main thing is not to forget to fully pay off the debt to Rostelecom and terminate the contract. Otherwise, a debt will accumulate at the old address, for which sooner or later you will have to pay.

Cancellation of a paid channel

Perhaps you would like to continue using interactive TV, but are only interested in how to turn off the paid channel on Rostelecom.

To do this, in the “Television” service card on the main page of your personal account, select the “Manage the service” button.

You will see a list of all available channels to connect and disconnect. On each active package there is a "Disable" button, which you need to click. After that, a floating window will appear to confirm or edit the action and cancel it.

To finally confirm the application, you need to click on the appropriate button on the opened page "Requests for package changes".

Information with the result of the operation performed will be displayed.

Can I opt out of the call service?

For any questions that arise, it is always useful to call the hotline at 8 800 100 0 800. Employees of the company will provide advice and provide up-to-date information on any topic of interest to you.

But to terminate the contract with Rostelecom, the personal presence of the person with whom it was drawn up is required. Through the Internet or by phone, only temporary blocking of television or other services is possible.

Most people in Russia know MTS as one of the largest mobile operators. But its activities are not limited to only one service.

The company offers high-speed internet, TV internet and satellite TV. Expanding the list of its services, the company takes care of their high quality and ease of use.

Connecting cable television will allow the subscriber to view programs that are fully consistent with his interests. In addition to basic TV channels, cable TV offers sports, children's, educational, informational, entertainment and other channels. It is not surprising that in such a wide range, each person can easily find their favorite TV channel for themselves.

How to connect such an MTS service? The provider provides the subscriber with access to high-quality broadcasting of TV channels after a few simple steps. The subscriber must:

1. Make a phone call or visit the official Internet resource of the operator to find out if it is possible to connect to his address.
2. Apply.
3. The MTS TV service is provided only to the owner of the apartment, or upon his written application.
4. Coordinate the date and time of the arrival of the masters for the installation of equipment.
5. Cable laying and equipment setup. Please note that only one TV or computer can be set up for free. You need to configure other devices yourself or the master will do this for an additional fee.
6. After completing the installation and configuration of devices, the master who connected the subscriber to the service checks the quality of the programs broadcast, after which a service agreement is drawn up and signed.

Service management

Each subscriber on the official portal of the MTS company has access to a personal account, thanks to which he can:

• monitor the balance on the account;
• make payment;
• apply for a change in the tariff plan;
• connect new services or refuse services that he does not need.

The cost of cable television varies by region. You can find out how much MTS TV costs in your city on the company's official portal or by calling.

For example, in Moscow and the Moscow region, today, there are such tariffs:

Subscribers are provided with:

• Ability to view HD channels;
• Several options for tariff packages;
• Displaying useful information on the TV screen;
• Watching the transfer from the archive;
• video hall;
• Select a language for watching TV channels.

Due to a change of residence or for some other reason, some customers have a question: “How to disable the service?”. To do this, you need to come to the office of the company, terminate the contract and return the received equipment.

Satellite television

MTS TV satellite is an opportunity to watch your favorite TV channels in any locality in Russia, regardless of their location. This became possible due to the fact that the point of standing of the ABS-2 satellite is located almost above the center of Eurasia. In this way, the company compares favorably with its competitors, in which the location of the devices is shifted to the eastern or western part of the continent, which does not allow high-quality signal reception in all regions.

The next distinctive feature of satellite TV from MTS is interactivity. Subscribers receive a set-top box in which a SIM card with a special tariff is installed to manage various additional services.

The company offers a basic package that has 128 channels. Subscribers can expand the list by adding thematic packages, for example, for children or sports.

How much do such services cost? The subscription price for one month is 140 rubles, but if it is issued for a year, the amount will be 1200 rubles. It should be noted that you can activate the service only if you have special equipment. To purchase the necessary set of devices, you will need to pay from 3840 rubles.

How to disable the service? To do this, you need to visit the office of the company and terminate the contract.

Mobile TV from MTS

A modern mobile gadget is used not only as a means of communication. In addition to various applications for games and work, a good smartphone or tablet plays videos and pleases its owner with interesting programs.

In order to be able to watch your favorite TV programs on your phone or tablet at any time, you need to connect MTS mobile TV. The company began to provide such a service in 2011, and in just a few months 30,000 subscribers used it.

Constantly developing and improving this service, today, using the Mobile TV systems application, you can watch more than 100 TV channels. The subscriber can choose a convenient payment method for him - 300 rubles. per month or 15 rubles. per day.

Connecting and disconnecting Mobile TV

How to connect or how to disconnect MTS TV? This can be done at any time convenient for the subscriber. The company offers a simple connection and disconnection of the application. Each person can choose the most suitable option for himself.

You can connect or disconnect MTS TV in one of four ways:

• by sending SMS with text 1 to number 999;
• by generating a USSD request: *111*999*1# (daily payment) or *111*997*1# (monthly payment).
• in your personal account;
• in the mobile portal.

When connected by one of the methods described above, a response SMS is received for downloading MTS TV. After installing the application on the gadget, you need to carry out a simple activation, and you can immediately watch your favorite TV channels.

Before deactivating the service, it is necessary to clarify what tariff the subscriber uses (monthly or daily).