Windows

How does a computer answer questions? Solving Computer Problems - Frequently Asked Questions

Dear visitors of my site! If you have a problem with your computer and you cannot find the answer, then ask me and I will try to help you. Leave your question in the comments.

Friends, and one more request. Please do not ask questions like: “The computer does not turn on, what should I do?”. The fact is that I cannot know what happened to you there, there can be very, very many reasons. Thanks for understanding. Try to describe the problem in as much detail as possible, and then it will be much easier for me to help you.

Ask a question updated: October 2, 2019 by: admin

Answer

2 786 comments on the entry “Ask a question”

Good time of the day!
Video card coolers always work at full capacity.
So that you can understand where I am - the teapot has gone wrong, I will describe the whole process in detail.
The coolers burned out on the old asus gtx 770 2gb video card, I ordered an analog from aliexpress, although there were 3 of them, and my video card only had 2. I took off the extra one, put 2 on the video card, replacing the old dried thermal paste with the one that came with coolers from Ali. The native power wire (5 pins) did not reach the far cooler, I used the wire from the kit, but it has 4 pins, and the vidyuhi socket is 5 pins, first it took 4 pins on the left, leaving 1 empty, but the coolers did not work, then moved it 1 to the right , now they have earned, but at 100%. Then I connected a new wire to the old one, and it to the vidyuhi, but he continued to work to the fullest. I put all sorts of programs like gpu tweek, afterburner, it shows 32% rpm and a temperature of 30-38c, but the vidyuha makes noise in full and does not respond to speed changes in these utilities. Then he demolished them and everything related to the Nvidia drivers and the video card stopped making noise)), put new firewood, it makes noise again). I don’t know what to do anymore, please help, my head hurts from the constant noise of coolers ((
P.S. Sorry for the long scribble, I want to make it easier for you to understand what is wrong.

Sergei

Hello! There is win 7 (ultimate), on the welcome screen of which, when logging in, several user icons are displayed ... Among them, the icon flaunts - Admin, how to make it stand first, and the others behind it?
So it will be Feng Shui… 🙂 Thank you!

matvey

I connected the cable with the modem and the computer, but the indicator on the cable lights up every 5 seconds because of this, the computer sees the modem only once in these 5 seconds

matvey

I connected the cable with the modem and the computer, but the indicator on the cable is on every 5 seconds

Good evening.
Restoring partition format from RAW to NTFS. Changed partition format to RAW. I tried to change it through the administrator with the chkdsk Y: / f command, but something went wrong. I did not wait (it took a long time) for the end of the result and turned off the program. Now the partition is defined by NTFS in the administrator, and RAW in disk management. I try to change the Scandisk program, but nothing comes out. After analysis, when trying to open the partition structure by pressing the “p” key, it gives the message “file system is destroyed”. Other programs don't help either. Half hang and all. Is it possible to do something to save the data from this section somehow?

First check the overheating of the processor, video card. Rearrange your RAM in the slots

Good afternoon. Please tell me what to do. Internet speed 100Mbps. When I download something on a laptop, the speed is stable at 10-12mb, and when I download on a computer, the speed can rise for 2-3 seconds to 5mb and then drops sharply to 0. Tell me what to do. What is the problem?

Greetings! Help with solving the problem.
The system (win 7x64 maximum) stopped detecting newly inserted USB devices (100% working). Moreover, the system sees the previously used flash drives and works with them, and for new ones, it tries to install some drivers, after which it issues: “Software for devices is not installed”. In the device manager, accordingly, an undefined device appears with error code 28.
There is nowhere to roll back, reinstallation is an extreme option. Where can you go?

Good evening. Unfortunately, I can't use System Restore. I got the following problem. When I turned on the Google Chrome browser and worked for literally 5-7 minutes, the computer hung and I rebooted the computer, it began to constantly turn off and on by itself, that is, reboot. I had to unplug it with the power cord. After that, when I turned on the computer and turned off the Internet, I tried to clean the computer with glary Utilities plus a cycle cleaner, while turning off my antispam and antivirus. after that, the computer did not freeze, and with the antispam turned off, I also tried to clean the computer through the nano antivirus, 1 malicious program hit, but at 51 percent the computer freezes again! and so it continues to this day. That is, it freezes, I turn it off if I reboot it at the same time, and not through the cord, then it turns on and off periodically by itself, while it is heard how some kind of relay works and that's it, this is the only thing that manages to work. Then it reboots itself again and again by turning it off and on. that is, you can’t restart it, you need to turn it off through the power cord, wait after a while to turn it on. What do you think is the issue here?
On Windows, antivirus nano, antispam adguard, working browser google chrome, there are three more, I use slimjet less often, I don’t use explorer and firefox.
Help. 😱

In Disk Management, check if partitions have been created on the disk?

Valery

Good day,
Win7 Pro, SATA III. GA-H110M-H
Connected: System SSD, HDD 1TB, DVD.
When trying to connect another HDD: BIOS sees a new disk, Win too
sees, but recognizes it not as an HDD, but as “another device”. Turn
SATA ports, disconnecting drives other than the system SSD does not change the situation.
Trying to install different HDDs is also unsuccessful. If you want, I can send a screenshot of the device manager.
The motherboard drivers are installed from the motherboard disk.
I haven't been able to find any clear answers to this on the web.
I will be glad if you help.

Basil

Good afternoon, the problem is this, after reinstalling the components in a new system unit, I installed Windows 10 on the SSD, all the drivers, everything is as it should, I turn on the computer, the desktop loads and at that moment it freezes, but not just freezes, but the sound is also a mouse, but at the same time, nothing is loaded to the disk in the task manager and this happens for 10-15 seconds, and then it’s normal, after a few hours 4,5,6 it’s always different, it freezes again but for 2-3 seconds, and so every time. In terms of temperatures, everything is fine no more than 55 degrees. What could it be?

Hello. I have a Lenovo 7 monoblock. About two years ago I made a backup to an external DVD-R media. Over the years, I had two cases when the system failed, did not boot. Through OneKey Rekovery, I tried to restore the system from an external media. Operation the download was successful, but then when I rebooted, the windows startup hung (the windows logo hung) and that was it for me. I dragged the computer to the master and he brought the computer to the factory settings through his boot disk. And on my external media, he said , I have no time to mess with it. The question is why my system does not start after booting from an external drive, but hangs when I start already installed files

After buying the GL-78LMT-USB3 R2 mother, problems began. The keyboard is working, but after each reboot it stops working. To make it work, you need to turn off the power supply, press the power button on the front panel several times. run again. after these manipulations, the keyboard starts working until reboot

Greetings! Such a problem not so long ago I bought a video card sapphire rx 570 there was a problem! When you start the PC, there is no initial picture where you can start the BIOS or change the launch options! Windows starts right up! After that, I did a reinstall of Windows, nothing has changed! I have Windows 10 pro license! The PC works fine, I just can't even get into the BIOS!

Help me have enough 1080 ti + i7 8700 for Dell 25″ Alienware AW2518HF 240hz? I only play Fortnite

Vladislav

I want to increase the amount of RAM. There is a computer with DualCore AMD Atlon II 2x 250, 3000 MHz Motherboard ASRock N65-VS3 UCC b 1 Memory module AMD Entertainment Edition AE34G1339U2 DDR3 - 4GB 1333, DIMM, Ret I did not find the second one in my city. Could you give me a list of memory modules that could work with my computer and thus increase the amount of RAM to 8GB

Hello, I was looking for a solution to the issue for a very long time, I surfed the Internet for a long time, I also read articles on this portal, but nothing helped and I did not find an answer. Actually the problem itself, a lenovo z510 laptop, a constant reconnect to a wi-fi network. You turn on the laptop, there is a network connection, the Internet is there, after a while the Internet disappears and reconnects. If you do not wait for the connection, but do it manually, you will no longer be able to join the network. If you disable / enable the wireless network in the adapter settings, then the Internet appears and after a while the same thing happens again. I checked the router, other devices, tested on win 7/10, disassembled checking for physical damage, checked the connection on speedtest, everything is fine. I don’t know what to do anymore, I thought about changing the wlan adapter, but the problem is in the whitelist and I don’t really want to reflash the bios, since I didn’t do this before.

Hello, please help. Some tea got on the laptop, at first the buttons began to be pressed arbitrarily, i.e., for example, start, folders, the text itself was printed. Then I rebooted the laptop and the buttons stopped working completely and all this was accompanied by an intermittent squeak. It was possible to start in safe mode, there the buttons were also sometimes pressed by themselves. What to do in this situation and is this problem too destructive for a laptop?

win 10
PC shuts down when logged in as administrator

through the user works!

Good evening.
Replaced the router. Made the settings. The Internet distributes. Connected TV, cell phones, computer. Everything is working.
Further. I prescribe a security password to gain access to the network, the connection on the computer disappears, it writes “without access to the Internet”. The password is displayed in the connection properties. Rebooting devices doesn't help. At the same time, it is possible to log in from all other devices after entering the password and they have an Internet connection, without errors. What could be the problem? From one router 4 devices work, one does not.

There are currently NO official russifiers for VideoPad Video Editor.
So everything that walks on the Web is crafts of “craftsmen”.
And what is there and how is it done and arranged in them ... Often a virus is embedded there.

installed the video pad program. but everything is in English. how to switch to Russian

Vladimir

Good day! Help solve my problem. I wanted to “revive” a rather old system unit by installing an SSD on it. I know that for the speed of the SSD, it is necessary to enable the AHCI mode in the BIOS before loading the OS, but I can not find its inclusion. Motherboard from ECS MCP 61M-M3(v7.1) BIOS AMI 080015, 05/20/2010. I downloaded the manual in pdf and studied it, but I did not find any mention of the AHCI mode, except for the following: eJIFFY is available in SATA / IDE / AHCI mode. It does not support RAID configuration and the onboard 34-pin floppy drives. As far as I understand, this applies to Linux OS ... I've been trying to solve the problem for a week now, I'm already ready to throw the system manager out of the window ...

As is well known, you can change the appearance of a directory or shortcut in Windows manually through its properties. But to replace the disk icons and control panel applets, you need special programs. However, you can replace the icons of the control panel elements without using third-party software. The ICO format images stored in system library files are responsible for the appearance of applets.

The path to such libraries is contained in the registry key HKEY_CLASSES_ROOT/\CLSID. This section stores a set of identifiers, represented by 32-digit numbers enclosed in curly braces. All identifiers of the Control Panel components have their own subsections, of which the DefaultIcon subsection is responsible for storing the path to the library with icons.

Sooner or later, computer users are faced with increased noise from cooling fans (coolers), although earlier coolers could make a minimum of sound. The reason for the increased noise is the lack of sufficient lubricant on the axis of rotation of the armature of the fan micromotor. Depending on where the cooler is installed, the scheme for dismantling it may be different.

Overclocking in the computer field means a fairly straightforward process, as a result of which the frequency parameter of the overclocked PC component increases noticeably. The purpose of this whole operation is to increase the throughput of the computer and the performance of its hardware. You can call the overclocking process “violence” over the PC without looking back, because after the result is achieved, smoke or loud noise can pour out of the system unit. All these surprises are side effects of overclocking. In computer slang, this procedure is called "overclocking". The most commonly overclocked component is the CPU. Making it easy enough

Surely you have already seen such "screenshots" - photographs of a computer screen taken using a phone or camera camera. Often this is the result of the fact that a person does not know what functional load the key with the inscription "Prt Sc", which is located in the upper right corner of the keyboard, carries. In fact, to take a screenshot, you just need to press one button and then save the picture. But this method is only suitable if you need to get an image of only the part of the site that fits on the display. We will tell you how to take a screenshot of a website page online so that it fits completely, from the "header" itself to the "footer".

If you did not find the solution you need here - ask a question in Vkontakte group, I will try to help.

General issues

The computer slows down, freezes. What to do?

There are many reasons why a computer slows down. To begin with, the most obvious ones should be excluded - we check for viruses using.

Also make sure you have the latest drivers installed. For example, if games slow down, then it is possible that the reason is in the video driver. I talked about the drivers in detail

Running programs can also be the cause of the brakes. I advise you to clean autoload,. Also pay attention to the lower right corner of the screen - near the clock there are icons of some running programs, close them.

Another good tip to speed up your computer is.

The program gives an error. How to fix it?

A very common question. Unfortunately, users do not understand that the question is not addressed to a telepath. When asked necessarily you must specify the verbatim text of the error, actions leading to errors version installed operating system.

Usually, searching the text of the error on Google yields several solutions to the problem.

How to speed up your computer?

The tips are the same as when braking the computer. There are several articles on my site about .

Are there programs to speed up a computer?

Answer - No. There is only a set that allow the full potential of the computing power of a computer to be revealed. All kinds of accelerators are, if not lies, then obvious craftiness. Miracles don't happen. To make your computer run faster, install faster components.

Computer restarts while playing games. What to do?

There are many reasons. The most common:

Overheating -
Incorrectly working driver (about reinstalling the driver).
Hardware problem. It can be detected by inserting a video card into another computer - if there is a reboot, the cause is a video card failure. Or, again, this is overheating, so check for overheating first.

The computer restarts by itself. How to solve this problem?

The most likely reason is BSOD. What is it and how to solve, read

It can also be overheating (see the question above).

Less common causes of spontaneous computer shutdown:

short circuit of any connectors;
a loose cord in the connector that goes from the outlet to the system unit;
lack of grounding (yes, in addition to the phase and zero available in the sockets, it is highly desirable to connect a normal ground to the computer);
power surges in the mains (need a stabilizer);
failure of the power supply or motherboard.

The latter is difficult to diagnose at home. If you have ruled out all other reasons, take it to a service center for diagnostics.

The computer shows a blue screen with white text. What's this?

The computer is overheating. What to do?

What to do if there is no sound?

Most likely, the driver for the sound card is not installed. My installation advice is

Administrator rights are required to copy files to a flash drive. What to do?

The easiest way is to format the flash drive in FAT32 and the problem will disappear. When you need to transfer files larger than 4 GB each on a flash drive - .

Windows related questions

How to install Windows 8?

Where to download Windows 8?

How to install Windows 7?

Where to download Windows 7?

How much RAM do you need for Windows 7?

Minimum - 512 MB. Of course, the more, the better. Learn more about Windows 7 system requirements

How to create a USB flash drive with Windows installation?

To install Windows from a USB flash drive, you need to prepare it. The instruction is suitable for both Windows 7 and Windows 8.

How to boot from a boot disk, flash drive?

How to install two or more Windows on one computer?

You need to install Windows on different hard drive partitions or different hard drives. More about this There are a lot of instructions on this topic on the Internet.

What to do if Windows updates are not downloading?

Usually, an error code is reported. Type it into Google - most likely, the solution is already there.

Virus protection, security

Where to download free antivirus?

Programs

Where to download interesting programs?

A list of convenient program directories is located

Which programs can be uninstalled and which can't?

It all depends on the needs - both yours and laptops. Come in Control Panel - Programs and Features see the list. If any of the installed programs is unknown to you, type in its name in Google or Yandex. Knowing its purpose, you can decide whether to delete it or not.

How to clean your computer from unnecessary files?

There is a good program for this.

The program requires administrator rights. What to do?

Right-click on the shortcut / program file - Run as administrator. Why is this needed and how to simplify it, written

The virus has deleted files from the flash drive. How to recover?

The easiest way is with a free program. However, it is possible that the files were not deleted, but were simply hidden. How to "return" them and how to simplify this process, I told in.

How to format a flash drive?

Browsers

Sites in Google Chrome require you to update Flash Player, although the latest is already installed. What to do?

Open page chrome://plugins/, click on the right More, then disable all Flash Players except the newest version (you can see by the numbers which version is the latest).

Questions about Linux

Should I try installing Linux?

In my opinion, this is more than necessary. Even if no distribution from the Linux family suits you (Ubuntu, Kubuntu, Mint, Mandriva, Debian, Fedora, ALT Linux, etc.), you will get experience and your own opinion.

There are many distributions (assemblies, in other words) of Linux. Most often, novice users choose a distribution kit that is not suitable for their tasks, as a result they receive a negative opinion and forget about Linux as a nightmare. In fact, there are a great many distribution kits, for a very different range of tasks. Distributions differ in literally everything - from the kernel version to the set of installed programs. Externally, the interface is also very different due to different “desktop environments”: someone likes Gnome, someone likes KDE, someone likes XFCE or Openbox, IceWM…

OpenSUSE is a very good Linux distribution. First of all, I want to note a very flexible installer, thanks to which you can install only those programs that you need and refuse unnecessary ones. Of course, nothing prevents installing (or removing) programs in any version of Linux after installation, but this is essentially a waste of time. The OpenSUSE installer thus saves time. You can download OpenSUSE from the download page.

How to install Linux along with Windows?

On the one hand, there is nothing complicated there - just create free space on your hard drive, as I said here, then specify this place for installation to the Linux installer. On the other hand, there are plenty of pitfalls - either the installer will come across with errors, or it will be too incomprehensible, or something else ... Therefore, I recommend reading - using Ubuntu as an example, you can install any Linux distributions.

Basic computer malfunctions

Windows won't start, what should I do?

Answer: if the computer turns on, this is already good, most likely you need to reinstall Windows and everything will work.

I turn on the computer, it starts working for a few seconds and turns off, what should I do?

Answer: there is a technical problem, that is, most likely some part has failed. This is usually the motherboard or power supply. Almost no repairs are made, and if they are done, they are expensive, and if they are, then without special guarantees (only a few months), how long this part will work. Of course, there may be minor repairs, but this is rare, usually a serious breakdown.

I turn on the computer, it boots up and works fine for a while, and then it reboots or turns off, what's the problem?

Answer: There are several options here. Firstly, if there is not an updated or non-working antivirus, then it may be viruses. If everything is fine with the antivirus, then most likely the operating system has not been reinstalled for a long time and, as a result, it has become cluttered with various programs and what remains after them. It is also possible that the drivers are installed incorrectly. Or overheating due to dust inside the system unit. All this is solved by installation and reinstallation by our masters.

I can’t install any program on the “C” drive, or programs just don’t start, what should I do?

Answer: here the reason is that the “C” drive has run out of free space and you need to clear it or increase its size, how to do this, read in the article how to clear the C drive.

Computer or laptop is too loud, what should I do?

Answer: the reason is the dusting of computer parts and the drying of the thermally conductive paste. This issue is solved by cleaning the system unit from dust and applying fresh thermal paste. How to solve the problem of cleaning a laptop from dust, we read the article to clean the laptop from dust, in a computer the principle is similar, but technically noticeably different.

The computer was working and suddenly turned off, what's the problem?

Answer: There may be several reasons. Firstly, this is overheating of the main parts. It is solved by cleaning and adjusting these parts. Secondly, the failure of one or more parts. First you need to find out what exactly is broken, then replace this part. It may also just be corny there was a power surge and the computer went into protection mode.

There was a lightning/thunderstorm, the computer turned off abruptly, what happened?

Answer: Due to a power surge, there was a power surge and if you do not have an uninterruptible power supply, the computer usually turns off or restarts. Often this is a common non-dangerous situation, the computer just protected itself from a voltage drop so that the parts would not burn out. It just has to turn on and work on.

But it happens that he does not want to turn on, this is solved by resetting the settings. To do this, you need to unplug the power cord from the outlet and remove the battery from the motherboard, wait a couple of minutes and put everything back. It should work, if this did not help, then some part may have broken. This already needs to be solved by diagnostics of the system unit in order to calculate the failed part.

How often should you clean and maintain your computer?

Answer: approximately every six months - a year, just during this time the dusting of the system unit occurs, which can lead to breakage. Moreover, in addition to this, it is also necessary to change the dried heat-conducting paste, which provides cooling for the hottest parts of a computer or laptop. In general, dusting is the main reason for the breakdown of some computer parts.

Also, do not forget that cleaning the computer and cleaning the laptop from dust is the key to their long-term operation. If you experience problems with sound, we recommend that you read the article on the computer lost sound. Sound often disappears for various reasons and it would be nice to know what to do in this situation.

All these problems can be fixed with us, call us and we will solve your problem.

I understand that for most novice users, a person who is more or less versed in computers seems to be almost a guru who can solve any computer problem. But I hasten to disappoint you - this is not true!

I regularly receive emails to which my answer is the same - not enough information, send a screenshot, specify the first, second, third, etc. etc.

This kind of correspondence takes a HUGE amount of time.

In this post I want to explain why neither I nor anyone else CAN answer your questions if they are asked incorrectly(at the end of the note I will give a few similar questions from the ones I received recently).

So let's try to understand how to ask the right question in order to get a comprehensive answer.

Something happened to your computer, it began to work abnormally, crashes and errors appeared. We can say that your computer is sick.

What do you do when you get sick?

You go to a specialist in a clinic and he makes a diagnosis during the examination and prescribes a treatment algorithm, right?

situation with the computer 100% appropriate!

To solve a problem, you MUST see the computer, be able to test it, see the error with your own eyes...

But what if this is not possible, for example, as in our case, when you are trying to get help remotely via the Internet?

Imagine that you get a doctor's consultation not in a clinic, but by phone.

If we draw an analogy between a telephone conversation with a doctor and contacting me for help, now in the vast majority of cases the situation looks like this:

— Hello doctor! My ____ hurts! Help!

And that’s all… What would the doctor say to you? Would he have received enough information? The answer is obvious! He will ask you two dozen clarifying questions like - what hurts (arm, leg, head), where does it hurt (in the elbow, in the thigh, behind the ear), did you fall, hit, cut yourself, what preceded the pain, and so on and so forth, in depending on the situation. Without this information, he simply cannot help you, and this is obvious, right?

But again, this is a live phone conversation. I don’t have the opportunity to advise everyone on Skype or by phone, and in response to such calls for help, I have to write a rather long list of leading questions, which also takes a lot of time ...

So let's sum up the above.

If you have a problem with your computer and you decide to contact me for help, then stating the problem, write as if you were present at an appointment in a clinic - describe the situation and your actions in great detail:

Be sure to indicate what operating system you are running, as often this information is also very important.
What have you already done to solve the problem?
What preceded the problem? (Maybe you installed or uninstalled some program, Windows update or something else)
What does the problem look like? screenshot is MANDATORY! Simply describing the problem in words is not enough! Often users pay attention not at all to the text that interests me.

Take a screenshot of the error window and it will save a lot of time!!!

I never tire of repeating it is better to see once than to hear or read a hundred times.

If you don't know what a screenshot is, then .

If the computer freezes and there is no way to take a screenshot of a window or screen with an error, then use a camera (cell phone with a camera) and ask your question by email: [email protected] site by attaching a photo to the letter.

If you follow all the above points, then the probability of solving your problem will increase dramatically!

Well, in conclusion, I will give a few letters that I received not so long ago (spelling and grammar are preserved). Below each letter I added my comment:

can't figure it out with windows 7

A comment: And that's the whole message :) How to answer such a question? What does the person who sent him expect from me? Before you ask a question, ask yourself - what do you want to know from me? Perhaps I should recommend a book or a course on Windows 7. Then this is how the question should be formulated ...

I can do just fine without an alarm clock. But here it is impossible to do without mail. My inbox mail does not work at all. There are data for a month ago and everything is in a frozen order. I rely on your help in finding, installing, configuring The Bad program on Yandex mail. I have Windows XP installed

A comment: I received this message immediately after the publication of a video about the alarm clock program on the site. Having received this letter, I answered quite sharply, in which I was probably wrong, but you must admit that the person asks for help, and quite significant, while the manner in which this person wrote this and several subsequent messages is, to put it mildly, incomprehensible and unpleasant to me. .

Friends, I help disinterestedly, that is, for nothing. Let's respect each other. After all, there are elementary rules of politeness that we all follow in everyday life, but for some reason we forget about them on the Internet ...

Would this person start a dialogue in a computer shop in a similar manner? I think no. He would at least say hello first. It's little things like that that encourage dialogue, not repulse...

Andrey, I have a problem... some kind of anti-virus program has appeared on my computer... I don't know Chinese or some other... hieroglyphs... I can't delete it... I can't find it in the programs. the computer began to slow down because of it ... how to remove it ... tell me ... thanks.