Cryptopro constantly requests a key carrier. CryptoPro CSP message appears “Insert key media” or “Another key media has been inserted

1. Make sure that the media with the certificate is inserted (the media with the certificate is usually a floppy disk or ruToken smart card). The media must match the selected certificate.

2. Open "Start" > "Control Panel" > " CryptoPro CSP» > Tools tab > Delete Remembered Passwords button. In the window that opens, select the "User" item in the "Delete all remembered private key passwords" section and click the "OK" button.

If, when reinstalling the certificate, the "Select key container" window is empty, or the required container is not displayed in it, then use the following recommendations.

4. If a diskette is used as a key medium, then it must not be write-protected (on a write-protected diskette, both slots located at the corners of the medium are open).

5. If a flash drive whose name has been changed is used as a key carrier, then the former name must be returned.

6. If a floppy disk or a flash drive is used as a key container, make sure that the root of the media contains a folder containing the files: header, masks, masks2, name, primary, primary2. Files must have the extension . key, and the folder name format should be: xxxxxx.000 .

If any files are missing or not in the correct format, then the private key container may have been corrupted or deleted. Also, the container may be damaged if these files cannot be copied, for example, to the Desktop.

If there is no folder with the listed files on the diskette (flash drive), then there is no certificate on it. You need to check if the certificate is contained on other media.

If an error occurs while working in the system, the following steps must be taken to solve it

1. If this message occurs when trying to open a document, then it is often accompanied by an error when decrypting data . Use the following tips to resolve it.

2. When opening a document, try clicking the "Cancel" button several times in the key carrier request window that opens.

3. It is likely that the document that caused the error to open was encrypted with several certificates. If at the same time one of the key carriers with an outdated certificate was lost or damaged, then this certificate can be deleted from the "Personal" and "Other users" storage.

To do this, select the Start menu > Control Panel > Internet Options. Go to the "Contents" tab and click on the "Certificates" button.

After that, you need to go to the "Other users" tab, if there are personal certificates, they must be removed. Only certificates of regulatory authorities should remain on this tab.
You can remove certificates from the Other Users store using

Thank you very much, Mikhail, everything was done promptly and, most importantly, it was clear to me ... Since we found mutual language. I would like to keep in touch with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - General Director LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. SUE "SAP"

Thank you Michael for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - Entrepreneur IP Anoshkina

On behalf of the company "AKB-Avto" and on my own behalf, I express my gratitude to you and all the employees of your company for productive and high-quality work, sensitive attitude to customer requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I want to thank the consultant Mikhail for the excellent work, timely and complete consultations. He is very attentive to the client's problems and questions, promptly solving the most difficult situations that would seem to me. It's a pleasure to work with Michael!!! I will now recommend your company to my clients and friends. Yes, and technical support consultants are also very polite, attentive, they helped to cope with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Acquisition of the key turned out to be very easy and even pleasant. Many thanks for the assistance to the manager Michael. Explains things that are complex and massive to understand, concisely, but very clearly. In addition, I called the hotline free line and on-line, together with Mikhail left a request. I got the key in 2 business days. In general, I recommend it if you save your time, but at the same time you want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal gratitude to the consultant Mikhail Vladimirovich for the prompt consultation and work on the accelerated receipt of the ES certificate. During the preliminary consultation, the optimal set is selected individual services. The end result is immediate.

Stoyanova N.L. - Chief Accountant LLC "SITECRIME"

Thanks for the quick work and expert help! I was very pleased with the advice!

Dmitry Fomin

LLC "Expert System" thanks the consultant Mikhail for the prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserLLC "Expert System", Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for the efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to the consultant Mikhail, for the assistance in obtaining the EDS. For prompt work and advice on issues arising in the process of registration.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Speed ​​up accreditation in less than 1 hour! Payment upon rendering of the service. I thought this didn't happen. With full responsibility, I can advise you to contact the Center for issuing electronic signatures.

1. Make sure that the media with the certificate is inserted (the media with the certificate, as a rule, is a floppy disk or a ruToken smart card). The media must match the selected certificate.

2. Open Start / Control Panel / CryptoPro CSP/tab Service/ button Delete remembered passwords(see fig. 1). In the window that opens, select the item user In chapter Delete all remembered passwords private keys and press the button OK.

Rice. 1. Remove remembered passwords

3. Next, you need to reinstall the personal certificate through CryptoPro (see How to install a personal certificate?).

If, when reinstalling the certificate, the window Selecting a key container will be empty, or the desired container will not be displayed in it, then use the following recommendations.

4. If a diskette is used as a key medium, then it must not be write-protected (on a write-protected diskette, both slots located at the corners of the medium are open).

5. If a flash drive whose name has been changed is used as a key carrier, then the former name must be returned.

6. If a floppy disk or flash drive is used as a key container, you need to make sure that at the root of the media there is a folder containing files: header, masks, masks2, name, primary, primary2. Files must have the extension .key, and the format of the folder name should be as follows: xxxxxx.000.

If any files are missing or not in the correct format, then the private key container may have been corrupted or deleted. Also, the container may be damaged if these files cannot be copied, for example, to the Desktop.

If there is no folder with the listed files on the diskette (flash drive), then there is no certificate on it. You need to check if the certificate is contained on other media.

If an error occurs while working in the system, to solve it, you must perform the following steps:

1. If this message occurs when trying to open a document, it is often accompanied by data decryption error. Use the following tips to resolve it.

2. When opening a document, try pressing the button several times Cancel in the opened key carrier request window.

3. It is likely that the document that caused the error to open was encrypted with several certificates. If at the same time one of the key carriers with an outdated certificate was lost or damaged, then this certificate can be deleted from the storage Personal and Other users.

To do this, select the menu Start / Control Panel / Internet Options. Go to tab Content and press the button Certificates(see fig. 2).

Rice. 2. Internet Options.

Rice. 3. Personal tab

After that, you need to go to the tab Other users, if there are personal certificates in the list, they must be removed. Only certificates of regulatory authorities should remain on this tab.
Delete certificates from store Other users you can also use