Hardware and software setup

The number keeps dialing and does not ring. Nobody can call on iPhone

Some subscribers are faced with a situation where the phone is turned on, but incoming calls do not go through. Sometimes in such situations, messages come up that they tried to call you. If you have not connected such alerts with the operator, then you may not know that they tried to call you. So, let's figure out in which cases subscribers cannot get through to the phone. There may be several reasons, we will analyze each of them.

Can't get through to you? Check your phone settings!

Before looking for the cause of the malfunction, you need to check the settings. Often users set them incorrectly on their own. Incoming call failures can be caused by:

  • (at the same time, one or several numbers that fall into this section of exceptions cannot get through to you);
  • barring incoming calls;
  • call restriction for subscribers not included in your address book.
Phone app settings
phone app settings

You can check your settings from the Phone app. Open it and go to the settings, they can be hidden behind a gear or three vertical dots in the upper right corner of the screen. You need to look at how the markers are set in the "Call barring" item. Then check the numbers on the blacklist. Perhaps in it you will find the number of the one who tells you: "I can not get through."

“Forwarding” settings

Another section to check is redirects. If it is enabled, then it is important to choose the right settings. Forwarding can be enabled:

  • when you are offline;
  • for moments when you are talking with another interlocutor;
  • permanently.

If they say to you: “I can’t get through, the answering machine works all the time.” Change the settings to acceptable ones or disable the call forwarding altogether. In order not to miss an important call while you are talking to another person, activate the Call Waiting feature. In this case, you will hear beeps when the second line appears.

Busy all the time? Try disabling data transfer

If everything is fine with the settings, but the interlocutors constantly hear the “Busy” signal, turn off the mobile Internet and synchronization. This problem appears in areas where old equipment is used and there is no 4G communication channel. In this case, you can often hear a complaint: I can’t get through, the line is busy. At the same time, being in another area of ​​the city, you can receive calls without restrictions.

Check for faulty SIM card

After checking the settings and in case this did not help, you need to examine the sim card. Often the problem is hidden in it, you will not only not be able to receive calls, but also use the Internet or. The procedure is simple:

  • try calling;
  • check the operation of the SIM card in another device;
  • find another SIM from the same operator as yours, check its operation in the same place where you found the malfunction;
  • Examine the card slot and the SIM card itself.

If the SIM card does not work in another phone, then look at its contact pad. Wipe it off with a soft cloth. Often problems arise after cutting the SIM card yourself, if this happened immediately after purchasing a new phone, then you need to contact the operator for a replacement. Contacts on the phone also need to be wiped if they show dirt.

When using two SIM cards in the device, the connection to the network occurs through one module. If you have installed SIM cards from different operators, then you cannot get through to MTS while you are using Megafon (you may have cards from other communication providers).

Fixing a Software Crash

If the settings are set correctly, and the SIM is working, and you are not receiving calls either, then you should work with the Phone application. To determine the scale of the breakdown and eliminate it, you must follow the instructions:

  1. Turn on Airplane mode, turn it off after 20 seconds. Check the ability to receive incoming calls. If you cannot get through on the phone, follow the step-by-step instructions further.
  2. Reboot the device, check the ability to receive calls. Further, after completing each step of the instruction, ask the assistant to call you. Follow the steps below until you can't receive calls again.
  3. Check your phone software. Often, call blocking occurs due to incorrect settings of programs such as "" or "Call Recording". It is best to get rid of software from unofficial sources.
  4. Check your phone. To do this, you must first connect it to a PC in the "Drive" mode in order to scan the files with the program you have on your computer. Then download an anti-virus application (Dr. Web, Kaspersky Anti-Virus) and re-scan your smartphone. Under the action of viruses, the interlocutors hear when they cannot get through to you, “Busy” or a message about the subscriber being offline.
  5. Through the general settings of the phone, go to the "Applications" section. Among all the software installed on the device, find the Phone application. and data, and then stop and restart the utility. In some smartphones, this application is listed under the name "com .android .phone".
  6. Save all the necessary information in the cloud storage or on a PC. Remove the SIM card and press the volume button (down) and the power key at the same time. The device will restart and turn on in system settings mode. Using the volume key, select , and then confirm your consent to reset with the power button of the device. In some smartphones, a soft reset can be done from the general settings tab.
  7. If a soft reset did not help, then go back to the system settings and perform a hard reset (). Then the phone will completely roll back to its initial state.

These manipulations will help get rid of any problems with the software. Resetting should be used as a last resort, as it will destroy all data and uninstall applications. It is worth noting that some viruses are resistant to reset, so do all the steps in the order in which they are given. Then the problem of why the person cannot get through will leave you alone.

Hardware failures

If working with the software did not bring results, then the problem may be on the side of the communication module. Only the master can solve it. Before contacting him, think about why the malfunction occurred, it is best to immediately inform the service center about the possible causes, this will facilitate diagnosis. Hardware problems usually occur:

  • after moisture ingress;
  • during impacts and after falls;
  • due to the poor quality of the components used in the assembly.

The list of restoration works is compiled on the basis of damage. The most expensive thing is to restore a smartphone after getting wet. After a fall or impact, it is often difficult to find a malfunction, as microcracks often appear on the board that are not visible to the human eye. Therefore, externally, the phone's working board may fail you at the right time.

If only the radio module or antenna is damaged, the repair will be inexpensive. If the board is damaged, the cost can be comparable to the price of a new smartphone of the same class.

If moisture gets in, the master first tries to clean the board, after which the smartphone may start working normally, but no one will give you a guarantee for such repairs, since the oxide may reappear or the board may exfoliate after drying.

Incorrect operating system update

Unsuccessful firmware can lead to various consequences. One of them is the inability to receive calls. You can understand whether the firmware was correctly carried out by. To do this, follow the instructions:

  • dial the command * # 06 #;
  • a code will be displayed in front of you, which will need to be compared with that indicated on the box.

If you have lost the packaging of your smartphone, then IMEI can be viewed on the case or under the battery (if it is removable). If this number does not match what you received during the check, then you need to contact the service center to restore IMEI. You can also try to roll back the firmware to stock.

It is not recommended to change the firmware yourself if you are an inexperienced user. In the process, problems may arise (disconnection, incorrect copying of data), which will lead to the inability to continue to use all the functions of the smartphone, in the most difficult cases, it does not turn on at all after flashing.

In some areas, the lack of high-quality communication is a common thing. Therefore, smartphone owners use, which pick up waves from cell towers and duplicate them. This allows you to get a stable signal in a small area (for example, in your backyard).

If the icon on your smartphone screen shows that the signal is strong, but the contact cannot reach you, the reasons are usually as follows:

  1. You are in a densely populated area where the operator's equipment cannot handle the load. The problem is especially acute on holidays and weekends, when communication will be almost completely unavailable to you.
  2. Repair work on the equipment, which leads to the fact that all those who call you hear the message about the unavailability of the subscriber. At the same time, your smartphone may show reliable signal reception, but instead of the operator’s name, the message “Emergency calls only” will appear.
  3. The operator blocked and stopped serving the sim card. There may be several reasons for this: violation of the rules for using the network (spam, hooliganism, lack of data on the owner of the SIM card by the operator), debt on the balance sheet, lack of replenishment of the account for a long time. In this case, callers may hear a message that the number is blocked.

In any of these situations, you need to contact the operator with a question why no one can get through to me. This can be done from another phone. Be prepared to give the code word and your passport details. If the problem is related to incorrect charges or blocking the number for any reason, then you need to contact the operator personally. In some cases, to resolve the situation, it is enough to contact the office of the communication provider; in difficult situations, you will have to write a claim. In any case, it is best for you to exchange your SIM card for a new one, keeping your subscriber number.

With the help of this article, you will find the answer to the question why they can’t get through to me. Some of the reasons can be eliminated on your own, in other cases, contact specialists. If you have any questions, ask them in the comments. Share the article with your friends and chat in the form below it.


On the Android platform, it does not dial numbers, does not ring, there is no call, nothing happens after dialing the number. What to do and how to fix.

Many users face the problem when phone either android tablet starts acting up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.

For example, the device has problems with dialing, outgoing calls, etc.. The reason for this may be:

1st: Software failure- i.e. the problem is a software glitch

2nd: hardware failure- i.e. the problem lies in the "hardware" (i.e. - replacement or restoration of spare parts of the gadget is required)

However, do not rush to get upset - in 90% of cases with problems outgoing calls and dialing smartphone a or android tablet is to blame software failure, which you can fix on your own.

Fixing a software bug:

Method 1. Pretty simple - go to "settings", find there "backup and reset" in which you choose full reset settings to delete all data. Be careful, using this method often turns out to be effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if the problem persists after it, see Method 2.

Method 2.

Based on solving problems with communication and network reception phone ov and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a few of them, however, the fewer functions an application contains, the more, as a rule, it is effective. Best of all, it controls the system functions, corrects, and fixes all possible settings and synchronization errors, a small, easy-to-use, free utility for Android devices. You can download the application from Google Play and see its additional options in the description. After installing the application, it remains only to launch it. Further, from you, in principle, nothing more is required. The application will take full control of the device functions. (By the way, among other things, the gadget will start charging 20% ​​faster, and its performance will also increase significantly, which will affect the loading and operation speed of all applications, games, and the system as a whole. On average, after scanning, the system runs on 50% faster.)

  • In addition, it is worth cleaning the system with a NORMAL antivirus. Best of all, it copes with this task kaspersky antivirus , which you can download. Unlike the “multi-cleaner”, Kaspersky Lab’s software is paid, so if you don’t have the opportunity to install such protection, you can skip this step ...

Method 3.

Changing the device software, or, as it is also called "re firmware ". This method, as a rule, requires certain skills and is solved by contacting the Service Center. For the independent implementation of this task, you need to contact the manufacturer's website of your device, download the utilities necessary for the firmware and the firmware itself, and then reinstall it on your gadget.

If none of the methods brought results, unfortunately, you will have to contact the Service Center for repair of your tablet a or smartphone a.

A smartphone or tablet on the Android platform does not dial, does not ring, there is no call, after dialing the number nothing happens. What to do and how to fix.

A lot of smartphone users are faced with such a problem when the phone does not receive incoming calls. There are a lot of reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons why incoming calls are not accepted. Well, and, of course, useful tips for troubleshooting will be given. Well, let's get straight to the point!

Software failure

One of the most common reasons why the phone does not receive incoming calls is a malfunction of the operating system. This is quite a common occurrence, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones from not so well-known brands are more likely to be affected by this “phenomenon”.

There are two different ways to fix this problem. The first one is the simplest - rebooting the phone. You can even just pull out the battery for 10 seconds, then insert it back and turn on the device. In most cases, this solution helps.

The second way is a factory reset. If the first solution did not help, then the failure occurred at a more global level, and a simple reboot will not fix it. In this case, resetting the settings to their original state helps a lot. You can perform this procedure through the device settings.

Airplane mode

The second reason why the phone does not receive incoming calls is airplane mode. A lot of users like to use the "Airplane Mode" function, so that no one bothers them for some time. But, as practice shows, a very large percentage forget to turn off this function after that, as a result of which they do not receive incoming calls.

The solution to this problem is incredibly simple - you just need to disable this feature. This can be done either through the status bar or as it is also called the “curtain”. You can also disable "Flight" through the settings in the "Networks and Connections" section (on different phones, this section may be called differently). Also, "Airplane Mode" is disabled through the shutdown menu, which is activated by holding down the power / lock button.

Incorrect network definition

The next reason why the phone does not receive incoming calls is an incorrect network definition. Usually, the phone automatically determines the network of the mobile operator on its own, but sometimes malfunctions occur, as a result of which the device switches to the wrong frequency.

To fix this issue, follow 2 simple steps:

  1. Go to settings and go to the "SIM cards and networks" menu.
  2. Next, you need to select the "Mobile networks" section and set the definition there either to automatic mode, or search and select the required network, according to your mobile operator.

Radio module failure

The next reason why the phone does not receive incoming calls is a faulty radio module. Unfortunately, nothing can be done about this. Often, communication modules in devices fail. This can happen due to a manufacturing defect, due to frequent falls of the device, moisture getting inside, etc. There is only one way to fix the problem - replacing the module with a new one.

Antivirus on Samsung

Well, at the end of a small fad dedicated to smartphones "Samsung". Very often, many owners complain that their Samsung phone does not receive incoming calls. This happens not only because of the above reasons, but also one more, separate, which applies only to devices of this brand. The fact is that if you install Dr. Web to a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be accepted.

There are two ways to fix this problem. The first is to remove the antivirus and find a replacement for it. The second is to go to the application settings, go to the "Profile" item and check the box next to "Receive all calls and SMS". Everything is simple!

  • SIM card, number, tariff

      To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

      You can change the tariff

      • on the site: select a new tariff, click on the button "Switch to tariff" on the page;
      • in the MegaFon application or Personal Account.

      You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.

      When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. The written-off subscription fee is not recalculated.

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    • How to unblock a number?
      • If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
      • If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
        Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
      • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
      • If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.

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    • How to get a new SIM card while keeping your phone number?

      Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.

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    • How to keep your number?

      The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.

      In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

      The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.

      If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.

      If you plan to not use mobile communications for a long time (more than 90 days), block your number.

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      • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
      • Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.

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    • How to renew the contract or change the number?

      You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

      Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.

      The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.

      The service operates in two modes:

      • one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
      • two-way mode: the caller will receive an SMS with your new number.

      In any mode, you will receive an SMS with the number of the person who called your previous number.

      The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.

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    • What do I need to determine the numbers of the callers?

      To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.

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    • Why didn't I get a number?

      The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.

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  • Services, options

      Use any convenient way:

      • Go to the section Balances on service packages in your Personal Account.
      • Open the Service package balances section in the MegaFon application.
      • Customize the widget.

      Widget - an element of the MegaFon application Personal account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, balance of the Personal account will be displayed on the screen of your smartphone.

      For the widget to work, install the MegaFon application on your smartphone / tablet Personal account. For Android OS, the application must be installed in the smartphone's memory, not in the SD memory. Go to your smartphone settings and activate the widget.

      The appearance of the widget and the number of residues that will simultaneously be displayed on the smartphone screen differ depending on the OS.

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  • Mobile Internet

    • What to do if the mobile Internet does not work or the speed has decreased?
      1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
      2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
      3. Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
      4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
      5. Reboot the device (switch off and on).
      6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
      7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
        To find out the address of the nearest salon, open the MegaFon application.
      8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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    • What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?

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    • How to top up an account?

      Choose any convenient way:

      1. Top up your account with a bank card or electronic wallet in the Payment section.
      2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
      3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
      4. If it is not possible to pay right now, use the Promised payment service.
      5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
      6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.

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    • How to stay in touch with a negative or zero balance?

        You have already activated the Zero Problems service, with which you can receive SMS, calls in your Home region and call toll-free numbers and 8-800 550-05-00 in Russia.

        The service is connected free of charge, there is no subscription fee.

        The service is available only in the Home region within 30 days from the moment of blocking. Roaming does not work.

        To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call. Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", for example: 000792ХXXXXXXX.

        The service is valid only for calls to MegaFon numbers.

        To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.

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        The detailed report has all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find information about roaming costs.

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      • For what period can I get the details?

        You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.

        Your details are stored for 36 calendar months (even after termination of the contract).

        If you have activated the "Periodic invoice detailing" service, then a detailed report is sent to your e-mail once a month (approximately on the 10th day of each month). You can receive a report the next month after connecting the service.

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      • You can get it in several ways:

        • free of charge in the Personal Account or the MegaFon application;
        • free of charge by e-mail;
        • by mail, the cost of the service is 100 ₽ per month;
        • in the nearest salon, in this case the cost will be 50 ₽ for each day of ordered detailing.

        In the Personal Account, you can order details for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.

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      • Why can not all information be indicated in the detail?

        The subscription fee is charged in accordance with the Subscription Terms.

        To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number

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      • How to unsubscribe?

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      • Can I listen to the recording of my telephone conversation?

        MegaFon does not record calls from subscribers.

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      • How to set up call forwarding?

        You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.

        If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.

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      • To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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      • What is VoLTE technology and what do you need to use it?

        The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.

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        • You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
        • Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.

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    • Emergency help

      • How to call the emergency service?

        Single emergency call number:

        1 - Fire Department;

        2 - police;

        3 - emergency;

        4 — emergency service of the gas network.

        Emergency phone numbers:

        Emergency - ;

        Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.

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      • What should I do if my phone is lost or stolen?

          Block the number.

          Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.

          Get a new SIM card with your old number.

          Try to find a phone.

          Contact the police and write a statement about the theft. Your phone may be found.

          If you've lost your iPhone or iPad, use the Find My iPhone feature.

          If you have lost your Android phone, use the find device function.

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      • How to protect yourself from scammers?

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      • How are emergency communications services provided?
    • Roaming

      • How to use communication services while traveling in Russia and around the world?

        When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

        When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

        • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
        • Personal account or MegaFon application;
        • contact the MegaFon salon with a passport.

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      • The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find detailed conditions in your Personal Account, in the description of your tariff or with the help of a free team * 139 #

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        There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.

        How to find out if roaming is enabled on your number:

        • call the Support Service at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
        • write to the support chat in your Personal Account or the MegaFon application;
        • contact the MegaFon salon with a passport.

        You can find out the cost of services on the page or in the description of your tariff.

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      • How to connect and disconnect services in roaming and spend less at the same time?

        The easiest and most convenient way is the MegaFon mobile application or Personal Account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.

        In roaming, you do not need to change the mobile Internet settings.

        Note!

        Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.

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      • Why is my mobile internet not working while roaming?
        • Not enough money in the account. Check the balance and replenish it if necessary.
        • The phone cannot find the network.
          Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
        • Data roaming is disabled in the phone settings.
          Go to settings and check if mobile internet is enabled while roaming.

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Blacklist, call forwarding, old SIM card and other reasons for dropping calls.

Sometimes when making outgoing calls, the phone drops the call: 1-2 beeps pass, and silence. The same may apply to incoming calls - other subscribers cannot call you. Consider the main reasons why smartphones drop incoming and outgoing calls, as well as ways to solve these problems.

Subscriber is blacklisted

A common problem is a caller who cannot be reached, or who cannot call your phone, . Sometimes people accidentally block contacts and do not notice it, sometimes they personally added a subscriber to the black list and forgot about it.

For this reason, it is not possible to make outgoing and receive incoming calls. To check if a contact is blocked or not, try calling other subscribers (preferably 2-4 different contacts). If the outgoing call is made without problems - there are beeps without interference and failures - open the settings of the contact that cannot be reached.

Depending on the smartphone model, the functions and item names will differ. On some devices, you need to unblock the subscriber (press the "Unblock contact" button), on others you need to go to the "Call Rejection" section and remove the mistakenly added number from the black list.

Antivirus blocks calls

Antivirus programs can block calls - both incoming and outgoing. This is especially true for Samsung smartphones and Dr.Web antivirus. After installing a utility that fights Trojans, adware and other unwanted software, some phone numbers may be blocked.

To solve the problem, remove the antivirus on your smartphone. After that, you can clear the cache - through additional software or using the tools built into the system. The final step is to reboot the smartphone. When the antivirus is completely removed from the gadget, the phone will stop dropping incoming and outgoing calls.

In some cases, it is not necessary to remove the antivirus from the smartphone. Open the app and go to the "Profile" section. Next, you need to check the box “Receive all calls and SMS”.

Call forwarding can be activated on the smartphone after a certain waiting time - for example, 1-2 beeps. After that, the incoming or outgoing call is automatically dropped.

There are several ways to solve the problem. In the first case, you can call the operator (if after dialing the operator's number, the outgoing call is dropped, try calling from another phone). The call center operator will help you disable call forwarding.

In the second case, you can take the phone to the nearest mobile phone store. In large cities, there are salons of all major operators: MegaFon, Beeline, Tele2 and MTS. An employee of a mobile phone salon will fix the problem on his own or send a USSD command that will cancel the forwarding of all calls.

The radio module is broken

Another reason why the phone can drop incoming and outgoing calls is a faulty radio module. It can break for various reasons: the phone fell from a great height and landed unsuccessfully on a hard surface, moisture got into the case, factory defects; the display of the gadget crashed, and a fragment from the screen got into the chip.

It will not work to fix the problem at the software level: you cannot install a special application that will restore the operation of the radio module. The only way to solve a technical problem is to replace the faulty module with a new one. The cost of the chip depends on the smartphone model: on budget gadgets, repairs will cost less than on flagship devices from well-known brands.

Insufficient network coverage

In small towns, due to insufficient network coverage, there are problems with mobile communications. At one point, the phone shows that it is connected to 3G, but it is enough to take a few steps to the side, and the network is lost. For the same reason, incoming and outgoing calls are dropped - the phone finds and immediately loses the mobile network.

To solve the problem, try to activate only the 2G network on your smartphone. To do this, go to the gadget settings, open the "Network" - "Network mode" section and select the "2G only" item. This type of connection will allow you to make and receive calls. At the same time, due to the low communication speed, the smartphone will not have full access to the Internet.

The phone incorrectly detected the network

Smartphones automatically detect the network operator - just insert the SIM card into the mobile device and turn on the phone. In an area with a poor network (elevator, village, bunker), a failure may occur, and the gadget will switch to the wrong frequency. For example, instead of Tele2, he can define a SIM card as MTS or MegaFon.

For this reason, the machine will drop all incoming and outgoing calls. To solve the problem, go to the SIM options menu and open the "Mobile networks" section. By default, the automatic network search function is set. Change the settings to manual mode and select the operator yourself so that the mobile device connects to the correct frequency. Reboot your device to apply all changes. You can take the SIM card out of your phone and put it back in.

Airplane mode activated

Smartphone users are often so that no one can disturb them: send SMS or call. Practice shows that people also often forget to disable this mode. Because of this, after some time, it is not possible to make an outgoing call - the phone drops the call after 1-2 beeps.

Failure in the software settings of the smartphone

We download and install dozens of applications, change the shell of the operating system. This can cause a glitch in the software settings of the phone - something is blocking all incoming and outgoing calls.

To fix the problem, try resetting your gadget options. Before doing this, be sure to back up important files that are stored on the device: photos, videos, documents, phone numbers.

Faulty SIM card

Another reason why the phone drops incoming and outgoing calls is a faulty SIM card. During the operation of the smartphone, the contacts of the SIM may be damaged, due to which it stops connecting to the network.

To test the SIM card, insert another SIM card into your phone and try to make a call. A similar operation can be performed with a SIM card, which in theory is broken - insert it into another phone and call. If the SIM card is faulty, the only way to solve the problem is to replace the chip. To restore the old number, contact your mobile operator.

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