SMS is not sent from Tele2: what to do. Reasons why SMS is not sent from Tele2 Ways to solve the problem

Operator disruptions can be caused by service provider hardware problems or incorrect phone settings. Sometimes users experience error 28 when sending SMS from Tele2. This problem can be corrected. To do this, you need to set up your smartphone. Since sometimes the settings get lost.

The operator's equipment is being diagnosed and repaired. If SMS is not sent, and the phone is configured correctly, then the network is heavily loaded. The towers of the company are designed for a limited number of users. Subscribers often make calls and write messages. Because of this, the operator may experience errors.

However, such problems are adjusted within 10 minutes. It is difficult to send SMS from your phone on holidays or significant dates. Therefore, often problems arise due to incorrect smartphone settings. Some users may accidentally remove the automatically installed options.

When can "Error 28" appear?

There is a problem if the SMS center on the phone does not work correctly. Often they appear when users want to send a message to 900. There are several reasons for the problem:

1. If the user crosses the borders of Russian regions, then such a problem will appear. When a person failed to send SMS, you need to check the account. If there are no funds there, a corresponding message will appear.
2. When the user has technical problems on the phone itself. If there are funds on the balance, but they do not go away, then this is a sign of downed settings. You can restart your phone. After that, in order to clarify the reasons for the appearance of such a problem, you should dial the customer support center at 611.
3. The message memory is full. If the user is unable to send SMS to the short number of the savings bank or to another person, then it is worth checking the number of messages.

In addition, a problem may occur if the addressee has blacklisted the addressee. To check this, send a message to another user. After that, it will be known what caused the malfunction.

How to solve a problem

If the subscriber has an "error 28", then he needs to change the settings and configurations of his device. This can be done both on simple push-button and on modern phones.

For Android

1. Go to "Settings", where open the "SMS Options" menu.
2. Check the number being used. It is listed in the international format, starting with "+7".
3. Delete and re-register the specified number. If there are no numbers in the corresponding field, then you need to call 611 and find out them. For users from Moscow, a single number is "+79043490000". Residents of other regions will have to learn it from the Tele2 operator.

These are universal ways to solve a problem that are suitable for all platforms. However, there are special commands on iOS. With their help, you can set automatic settings.

For iPhones

For iPhone owners, you need to go into dialing mode. After that, enter the following command: **5005*7672*+79869203792#. Then click on call. Due to this, the necessary configurations will be installed automatically.

In addition, you can check advanced message forwarding options. To do this, go to "Settings". Then open the "Messages" section. In the menu that appears, in the "Type of information transfer" section, select "Gsm". In the "View" tab, type "Text, SMS, Normal". Additionally, you can set the maximum possible time for sending messages. If these methods of solving the problem do not help, then you should contact the operator's office.

Sometimes the subscriber has an error 28 when sending SMS from Tele2. In this case, communication via text messages becomes unavailable. To fix this failure and continue using SMS from your phone, you need to find out the cause and find a solution.

Error 28 is encountered only by Tele2 subscribers. This is the operator's proprietary code that indicates technical problems. It can be deciphered as an attempt to send SMS to an unidentified recipient. Settings can fail by accident - when pressed in a bag or pocket, when using a smartphone by children.

Often this phenomenon is faced by subscribers who have moved to another region of the country. If the tariff provides an SMS package for sending within the home network, then free sending will only apply to the former place of residence. The remaining SMS are paid separately. But if there is no money on the balance, then the messages do not go away, and error 28 will appear on the screen.

In any case, if SMS is not sent, the problem occurs on the subscriber's side and is related to his device, and not to problems in the operator's system. Therefore, it must be decided by the user himself.

Reasons for the error

Possible causes of code 28:

1. The number of the Tele2 operator's SMS center is incorrectly entered on the phone. You need to fix this in the SMS settings. The interface on devices of different brands is different, so the exact path to this section cannot be specified for all phones, but it is easy to find it intuitively.
2. Specifying an incorrect recipient number when sending SMS. It must consist of 11 digits, and always begin with either +7 or 8. There can be no other options. For example, +7902ХХХХХХХ or 8902ХХХХХХХ.
3. The account is blocked or there is not enough money on it to send a message. If the tariff includes an SMS package, it may have ended. To find out the cost of sending a message, dial *107# and the call button. Request for balance check — *105#.
4. The specified recipient number is not covered by the free SMS package. This is usually the organization's service number. Often, subscribers encounter error 28 when sending a command via SMS to number 900. Sberbank customers need to have funds on their account to use a mobile bank, since these messages are not consumed from the package.

Each of these reasons is easy to fix on your own. If it is difficult for the subscriber, then you should ask for help from the company's specialists - they will advise on this issue.

You can remove the error using the following actions:

• Check the balance and remaining packages. Top up your account if necessary. It is convenient to monitor its status in your personal account and the My Tele2 mobile application.
• Make sure that the subscriber number is entered correctly.
• Check your phone settings. Find the "Messages" section and set the correct value in the "SMS center number" item. Universal number for different Android models: +79043490000. For iPhones, you do not need to search for the parameter in the smartphone system, but simply dial the USSD command **5005*7672*+79043490000# and click on the call. The setup will take place automatically. Restart your phone and try sending a message.

In many phone models, SMS settings are located in the application itself, through which the user receives and sends messages. In addition to the SMS center option, check the rest of the settings in this section:

• The message type is text or SMS.
• Transmission channel - GSM.
• Delivery time - "Maximum".

It is recommended to check if the memory is full of incoming and outgoing messages. If there are too many of them, it is worth removing unnecessary ones. Look at the signal level in the top panel of the smartphone. Check if the recipient's number is blacklisted.

Immediately when an error occurs, the first thing to do is to restart the phone - even such a simple measure can help and eliminate a temporary technical failure of the device. If nothing helped and the subscriber could not find out the cause of the malfunction himself, then you need to call 611 - this is a free customer support center. You can also contact the feedback service on the operator's website.

Today it is quite difficult to do without a mobile phone. Unfortunately, some failures in the operation of mobile operators, as well as smartphones themselves, are still not uncommon. Users are upset when they see a message from Beeline on the screen error 28 when sending SMS. Let's consider the most common error codes "50", "38", "28", when the subscriber complains: "I can't send a message", and find the best solution to the problem.

A small introduction

Over the past few years, failures in the work of operators have become quite rare. The equipment is being improved, more attention is paid to timely diagnostics and repair work.

The exception is network congestion on holidays such as Victory Day, New Year, Christmas, etc., as well as during public events in cities. Mobile towers are not capable of receiving every second calls made by a huge number of people within a radius of several kilometers. Because of this, sms transmission failures occur, and the phone gives errors.

Within half an hour everything is usually resolved. When there are fewer calls, towers are able to accept their throughput number of calls, errors stop appearing on smartphone screens.

Let us analyze in more detail the lag correction algorithm for such operators as MTS, Beeline, Tele2, Megafon, when this is not associated with communication failures.

Fixing error "50" when sending a message

Error "50" can be solved in two ways:

1. Insert another SIM card into your smartphone. The notification disappeared - the reason is in the SIM card. Contact your mobile operator for diagnostics, adjustment or replacement of the card. Detailed information can be found on the websites of operators.
2. Follow the instructions carefully:

• Select the “SMS/SMS” tab in the phone menu on the main screen.
• Go to the drop-down menu of the tab. Most often, it is indicated by three vertical dots in the upper corner of the screen.
• Go to the "Settings" tab.
• Find the "SMS Center / SMS Center" column, open it.
• We find out the number of the SMS center of our mobile operator, we check it with the phone number registered in the column. If the numbers match, we change to an alternative one, which can also be obtained from the molar bond provider.

If MTS error 50 appears and the notification " failed to send message” is saved, you need to contact the office of the communication company or clarify the information by calling the hotline.

If Megafon writes that the message has not been sent, you can enter the following phone numbers:

• +79262909090;
• +79262909080.

Correction of error "28" when sending SMS

A common cause of failure to send messages with this code is a change in region. This is due to the fact that the free SMS package is provided only within one region.

For example, you connected a Tele2 SIM card in Moscow, then moved to St. Petersburg. Free SMS can no longer be sent, their cost is calculated according to separate tariffs. For this reason, a notification appears with the error code "28", saying that there are not enough funds on the balance of the SIM card to send SMS messages.

• contact the cellular communication service with a written appeal describing the problem that has arisen;
• top up your phone account.

We eliminate the error code "38" while sending sms

The most common mistake is when messages are not sent to other telephone operators. For example, code 38 pops up for an MTS subscriber when sending SMS tele2. The second common reason is an insufficient account balance.

To correct failures, you need to make sure that there are funds on the account, perform the following steps:

1. Go to the phone menu in the "SMS / SMS" section.
2. Select "Settings" from the drop-down menu in the upper right corner of the screen.
3. Uncheck the "Reply via same channel" box.
4. Reboot the smartphone or pull out, put the SIM card in place.

Conclusion

In many cases, it is the users of the mobile network themselves who are responsible for the occurrence of errors when sending SMS messages. This may be due to incorrect smartphone settings when buying a new device, operating system failures, and illiteracy of the user of the mobile device.

To avoid the appearance of these errors, you can use the paid service of the salon of mobile operators to set up "SMS / SMS". This will give you a guarantee of stable operation of SMS messages, relieve you of the difficulties in sending them. Now you know what each of the listed errors means and why SMS is not sent.

31.05.2018

Today, mobile networks are stable, and any problems with their operation are rare. SMS is not sent to Tele2 - the problem is not frequent, but still subscribers of this operator sometimes encounter it. We will talk about the possible causes of failures and how to fix them.

Briefly on the topic

You can solve the problem of not sending messages or erroneous requests when sending SMS to Tele2 by rewriting the SMS center number, replacing it with a universal one: +79043490000 .

First, find out which side the problem is

Before proceeding to find out why SMS is not sent from the Tele2 phone, check the balance on your mobile account. Perhaps there is simply no means to send a message. Dial *105# call. Everything is fine? Now we need to check whether the problem applies to all numbers: we try to send SMS to someone else from the contact list.

Delivered to some people, but others are not sent SMS from Tele2, what should I do? Here, nothing depends on you. The problem is definitely on the side of the person to whose number it is impossible to send a message. Perhaps the service to your recipient is suspended or there is simply no network where he is located. There is nothing left but to wait for the number to become available again.

If messages are not sent to anyone at all, check if there is a problem in the device itself. For this:

• We take out the SIM card from the device on which we have problems.
• We move it to another phone.
• Trying to send a message to any number.

Everything is fine - it means the matter is in the settings of the smartphone. No - something on the operator's side.

If you are sure that the service of your number is not suspended, the network signal is good, and everything is fine with the device, contact Tele2 support. Available options:

1. Calling 611 .

2. Contact via Telegram @Tele2_bot, Viber, or In contact with.

When the problem is in the phone

The first of the possible reasons is an incorrectly registered SMS center number. In this case, the system may write "error 28" when sending SMS Tele2. Let's try to fix the situation:

• iPhone - open the dialer, enter **5005*7672*+79043490000# , then the call key.

• Android - we go along the path: messages - menu - message settings - advanced - SMS - SMS center. First, we try to rewrite the existing number. Select and copy the numbers, delete the inscribed and paste the copied) and reboot the device. If it does not help, you should enter the universal one - +79043490000 . Most often, the request “I can’t send SMS from an Android phone to Tele 2” is solved in this way. And about whether there is, read the article that we published earlier.

• Windows Phone - open the menu, then "Settings", "Applications" and "Messages". In the "SMS Center" section, we do everything that is described for Android.

The second possible reason why SMS is not sent from Tele2 is incorrectly set settings in the "Messages" section. Right:

• GSM is a data transmission channel.
• Message type - SMS, text, plain, standard.
• Delivery period is maximum.

If you cannot solve the problem with the smartphone settings yourself, you should contact the support service of the device manufacturer.

Please note: it is important to enter the recipient's mobile number correctly. The first digit should be "+7" or "8". For example, +79520000000 or 89520000000. Go to the contact list, find the addressee there and see if everything is correct.