There is no channel with the selected tricolor tv number. Error "0" on "Tricolor TV" - what to do, how to fix it? How to find a unique DRE ID number

Tricolor TV subscriber support specialists are most often asked a question related to the fact that there is no reception of television and radio channels, and the message "No access", "Scrambled channel", "Error "0" or "No signal" appears on the TV .

Error "0" on "Tricolor TV"

What should I do if this message appears on the TV screen?

Most often, the "0" error appears when access to viewing channels disappears. This is usually due to a glitch in the receiver's software. There can be many reasons, up to a voltage drop in the mains.

In any case, if an error "0" occurs on Tricolor TV, experts advise what to do. First of all, turn off the power to the receiver for a while. Then turn it on again. This procedure takes about five minutes. When using a conditional access module, you need to remove it, and then put it back into the receiver.

Very often, instead of the error message "0", the information in the form of "DRE Encoded Channel" is displayed on the screen. At the same time, live broadcasts cannot be watched.

So what does the "0" error on Tricolor TV mean? The answer should be sought in the causes of the problems. There are universal ways to solve this problem, which are suitable for all types of receivers that are used to receive channels provided by Tricolor TV. They can be used when channels are not displayed, but the "Info channel" is working.

Bug fix "0"

If an error "0" is found on "Tricolor TV", how to fix it yourself?

First, you should check if the subscription to the package services has suddenly ended. This is done in your personal account on the official website or in the menu of the receiver itself. If the subscription has expired, then this may well cause a similar error.

It is possible that the access card is not installed correctly in the receiver, so you need to check that it is installed correctly in the appropriate slot in the receiver. If a conditional access module is used instead of a card, then the check should be carried out in it.

If the card is inserted correctly, when you press the #ID button on the remote control, a message will be displayed on the TV screen displaying its number.

Also, if an error occurs, it will not be superfluous to try resetting the receiver to factory settings. In other words, nullify them.

This operation is quite possible to do on your own. You need to enter the receiver's menu and go to the "Settings" section. You will need to enter a four-digit code - we dial four zeros 0000. After that, you need to find "Factory settings" and select the line "Delete settings", along with the list of channels. There is nothing dangerous in this operation, after rebooting the receiver using auto search, channels can be found again. Most of the time the error disappears after that.

If the subscription is over, and if the channels from the "Single" package are not accepted, it is possible to search for free channels. They are usually at the very end of the list.

In a situation where the receiver has been turned off for a long time, there may also be a problem with the "0" error as soon as the receiver is turned on. How to fix the error "0" on "Tricolor TV"?

You should not turn off the receiver, but leave it on for eight hours, wait until the error disappears. Most often this happens much earlier, in an hour and a half. But this is only if both the antenna and the receiver are in good condition.

Other reasons for the error

If an error "0" appeared on Tricolor TV, what should I do if the cause of the error "0" turned out to be poor quality or a low level of the received signal from the satellite? Or lack of activation keys. In this case, simply leaving the receiver turned on for a long time will not help.

You can either send a request to the support service, or try to fix the antenna yourself.

It must be remembered that when the receiver is expected to be activated, it must be turned on on the first channel - that is, on 1ORT, and no other. Regardless of whether there is a broadcast on it or not.

If the conditional access module is malfunctioning, this error may also appear. To determine the version of the installed software on the receiver, press on the remote control to enter the "Status" menu section. You can restore the software yourself, while repairs are best left to a specialized service center.

In most cases, error "0" also appears when the satellite receiver is overloaded.

How to fix the problem

Having dealt with the question of what error "0" is on Tricolor TV, we perform several actions to eliminate it ourselves:

• Wait a while (usually 8-10 minutes) and the channel will most likely start broadcasting on its own.
• Reboot the receiver by turning it off for 3-5 minutes and then turning it on again.

So in what situations does this error most often appear.

TV shows "No Signal" message

First, you first need to try to determine who issued this message - a TV or a receiver. You should press the OK button on the remote control - if the outcome is favorable, the Tricolor TV channels should appear on the screen. Otherwise, an inscription will appear that the channel list is empty (which means error "0" on Tricolor TV).

If the receiver responds normally to pressing the button, then the cause of the error may be hidden:

1. If a small diameter is used (from 50 to 60 cm) or it is installed poorly and incorrectly configured, then the signal may be absent due to the manifestation of precipitation. It can be rain, snow, even dense clouds.
2. Antenna alignment may be off. For example, due to strong winds or a blizzard. You will either have to fix the satellite dish setting yourself, or call a specialist.

How to set up the antenna yourself

In principle, there is nothing complicated in setting up. You just need to change the position of the antenna and follow the TV screen. Move the antenna should be gradually, slowly, literally centimeter. As soon as an image appears on the "Info" channel, the antenna must be fixed.

If you call a special scale showing the signal strength by pressing the red button "F1" or "i" twice on the remote control, the signal strength will be on the left of the screen, and its quality on the right. In order for channels to be received stably, it is necessary that the signal level be at least 70%.

There is such a situation when some channels are not displayed, a message appears stating that there is no signal, while others are displayed normally. The reason for this may be that the transponders have changed - the frequencies on which the channels are broadcast. You need to rescan them either in manual or automatic search mode.

You will have to enter the menu and select the item "Search for Tricolor TV channels." Then scan the channels.

An error may also occur if the antenna fails. Then you have to replace the converter itself.

When the reason is that the coaxial cable is damaged, then the cable must be replaced. You can repair it, but the signal quality may be worse. The cable junction may cause additional interference in channel reception.

The receiver does not respond when the "OK" button is pressed

• If a GS 8306 receiver is used, the outputs of the receiver itself will often randomly move. The fact is that on the remote control in its upper left part there is a button, inadvertent pressing of which leads to a change in outputs, the image disappears. You can check which output is currently active by looking at the indicator visually. RCA - bells are shown, HDMI - the indicator glows in its lower part.
• It is possible that the cause of the error is the television receiver itself. It is necessary to check if the accidentally switched input is not connected incorrectly. You need to find the "Resources" button on the remote control and press so that the output matches the selected mode - Scart, HDMI or RCA.

If one of the following inscriptions appears on the screen of the television receiver, such as "Code channel DRE", "No access", "Error" 0 ", then check the following:

"TV Tricolor" subscription activity. Error "0" on the second receiver is also checked either through the personal account on the official website, or in the "Personal account" section of the receiver.

Service subscription active

1. You should make sure that the receiver detects the Tricolor smart card.
2. Whether it determines the ID number of the satellite receiver.

Receiver menu item "Status"

If there is no ID number, then:

• If you use a receiver that uses a smart card to receive channels - models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N, after disconnecting the receiver from the network, remove the card, make sure that it is installed correctly, insert it back and turn on the receiver to the power supply.
• If the receiver works without a card, and these are receivers using MPEG2 - GS 8300, GS 8300M, most likely the access module is broken. You will have to contact the service center, where the module will be repaired.

In a situation where the ID number is defined and the subscription has not ended, then:

• It is necessary to reset the settings to the factory settings, reboot the receiver, after which the setup wizard will be activated and the channels will be scanned again.
• If the receiver has not been turned on for more than three days, you will have to get activation keys again. To do this, having overloaded the receiver, it should be turned on on the "Info channel" channel, and if it shows, then go to the "Film screening" channel - after which the channels usually decode themselves.

So that the "0" error does not appear on Tricolor TV in the future, what should I do if the receiver turns off after all, when leaving for a long time, for example? You will have to reactivate the keys.

To prevent the error message from appearing in the future, you should sometimes leave the receiver plugged in, for example overnight.

To the question Why are some Tricolor TV channels not shown? given by the author Yoman Grigoryan the best answer is So take note.












A source:

Answer from Anastasia Topychkova[newbie]
DRE coded channel There can be several reasons for this:
A banal hang-up of the receiver - it must be unplugged from the socket in the on state and turned on after a couple of minutes. If after turning on after a few minutes it did not start to show, then we look at other points.
Perhaps you did not pay for the paid package for this period (remember that Tricolor TV has several paid packages: Optimum, Super-Optimum, NTV-PLUS Our Football, Night). You can check the subscription expiration date on the main page of the operator's website by entering the ID of your receiver.
Technical malfunction of the receiver, for this reason, contact your Tricolor TV dealer for advice.
Freezing when switching channels This problem occurs with the new generation of receivers of the 8300 series. Most likely, the video format is set to 16: 9 in the settings (this can be done using the button on the remote control quite by accident and not even know about it), to fix this situation, you need to go to menu, then system settings, video settings and change the aspect ratio to 4:3.
Poor image quality (“picture flickering”) There may be several reasons for this:
If it does not show well on free channels (central TV), and the paid package shows without interference, then this is a problem in the equipment and you need to contact your Tricolor TV dealer.
If all channels show poorly or it says that there is no signal, then it is necessary to visually check the integrity of the cable and dish, and also pay attention to whether new obstacles have appeared in front of the dish (usually trees and other plants). There may also be short interruptions in reception during bad weather, but this does not mean that as soon as clouds appear in the sky and your TV shows poorly, this is normal, it means that you have a poorly tuned dish or other technical problems with the dish, please contact to the tuners to solve these problems.
If the cause could not be identified and eliminated on your own, then contact your Tricolor TV dealer for help.
General freeze of the 8300 series receiver If the receiver often freezes, then most likely it has an old firmware installed (you can find out the software version by going to the menu, then conditional access). New and stable version: 1.0.157. To reconfigure the receiver and update the software, contact your Tricolor TV dealer for help.
General freezing of equipment of any series Most likely, the receiver just needs to be rebooted. To do this, in the on state, unplug it from the outlet and turn it on after a couple of minutes.
If none of the listed methods of resuscitation helped you, then it remains only to contact your Tricolor TV dealer

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Before you is not a complete list of questions that arise for subscribers of a satellite operator " TRICOLOR TV".

Let's try to consider everything in order, within the framework of the possible, of course.

The Tricolor TV Company (NSK) is usually in no hurry to inform us about problems with the equipment and urgent preventive work. How to find out?

You can also call the nearest dealer (neighbor) and ask how his personal antenna works :) Believe me, this is the most reliable way.

You can call Tricolor TV. Support phone numbers: 8-812-332-34-98 or 8-812-332-02-63 or 8-812-332-34-80. International payment.

Let's try to figure out WHY THE TRICOLOR DOES NOT WORK, if it's not the operator's fault.

First of all, let's find out your receiver's identification number or DRE ID.

How to find a unique DRE ID number?

In order to find your receiver's unique DREID number, you need to determine its model. The model of the receiving equipment is indicated on its front panel.

For instance:

GS-7300	GS-8302	GS-8304

In the bottom line of the message that appears on the TV screen, you can easily find DRE ID - 12 or 14 digits.

For instance:

If after the necessary actions the DRE ID number is not displayed on the screen of your TV, you need to do the following:

Step 1. If a smart card is installed in your receiver, it must be removed from the card reader and immediately reinserted. On the GS-8306HD receiver, the card is placed with the chip down.

The ID number is also indicated on the card itself.- usually on the right under the barcode, but in any case, its number should also be displayed in the receiver's menu if it is correctly installed and working.

If the smart card is built into the receiver (models DRE 4000, DRE 5000, DRS 5001, DRS 5003, DRE 7300, GS 7300, GS 8300m), go directly to Step 2.

Step 2. After that, reboot the receiver and follow the instructions for finding the DRE ID again.

Step 3. If after that the DRE ID number is still not displayed on the screen of your TV, you need to contact the nearest service center or an authorized Tricolor TV dealer.

This number will be useful to us in the future.

1). The message "CODED CHANNEL DRE" is displayed in the following cases:

a) The message is displayed only on the channels of the paid package "Optimum", such as "Teletravel", "Film screening" and others. Federal channels work.

• The subscription was paid on time through a payment terminal or with a single payment card, but the OPTIMUM package did not work.

• Perhaps your money got into the subscriber's personal account, but the system does not know what to do with it. You need to go to your personal account through the website www.tricolor.tv and indicate the purpose of the payment to the system.

• Another possible reason: the payment machine charged a commission for the operation and did not transfer the entire required amount.

• And the most important thing! Starting from January 14, 2013, NSC Tricolor TV introduced a new rule - confirmation of personal data:

b) The message is displayed on all channels.

In withEven if Tricolor TV subscription is active:

Check if your receiver "sees" the Tricolor TV smart card and determine whether the ID number of the satellite receiver. Go to the receiver menu, menu item " Status". If the ID number is missing.

• if your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), unplug the receiver from the power supply, remove the smart card from the card reader slot, check if it is inserted correctly. For the GS-8306HD receiver model, the smart card is inserted chip side down.

• if your receiver does not have a Tricolor TV smart card (all MPEG2, GS 8300, GS 8300M receivers), the problem is most likely due to the failure of the built-in Tricolor TV access module, such a receiver needs repair.

The receiver determines the ID number and the subscription is active.

• The receiver has been offline for a long time. If your satellite receiver has been switched off from the mains for more than 3 days, the channels could be encoded. The clock in the de-energized receiver stops. When the receiver is connected to the network, the receiver and satellite clocks are adjusted. As long as the internal clock of the receiver disagrees with the clock of the satellite, the signal, for technical reasons, cannot be decoded. In this case, you should obtain activation keys. Treatment - turn on the receiver on one of the encrypted channels and wait. Can the same disconnect the receiver from the power supply for one minute, then turn it back on. See if Infochannel shows Tricolor TV. Then switch the satellite receiver to the Kinopokaz channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, the Tricolor TV channels must be decoded. In the future, try to leave the receiver turned on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

• Receiver not registered. You can check the registration on the Tricolor TV website, in the blue window on the right it says: "CHECK THE STATUS OF YOUR RECEIVER URGENTLY!". Enter 12 digits of the identification number in this box. If the answer is displayed that your receiver is registered, then most likely more than 4 days have passed from the moment the receiver was registered to the moment when you turned it on to the tuned antenna, for example, you did not have time to install and configure the antenna. You need to call the technical support service from a landline phone 8-812-332-34-98, give the identification number of your receiver and ask for reactivation from the satellite. The call is chargeable.

• And the most important thing! CJSC NSC "Tricolor TV" according to clause 4.14 in the new version of the "Terms of Service" introduced a new rule:

  After two years from the end of viewing the TV channels of the package " Optimum» NSC reserves the right to carry out technical work related to the provision of broadcasting of TV channels of the package « Base". The term of these works cannot exceed 60 days. During the period of technical work, the NSC does not guarantee the reception of TV channels of the "Basic" package. That is, if the subscriber did not renew the package " OPTIMUM"for two years - "free" package " BASE"can be disabled or it will not work stably until the subscriber pays for the package" OPTIMUM". Here is the promised "Free" for you." BASE" package until the end of the satellite's life.

v) A number of problems during the operation of the Tricolor receiver are associated with the version number of the receiver software. Press the "Status" button on the receiver's remote control. Check the version number.

For receivers GS-8306HD/ 8305HD 1.1.001 and 1.2.001 . . At the same time, you will not work.

For receivers GS-9303HD current software versions have a number 0.30.104 . How to update the firmware yourself read. Wherein if you have not updated to the latest software version - HD channels you will not work.

For receivers GS-8304 1.2.6 . How to update the firmware yourself read. (ATTENTION!!! if this receiver does not find channels and writes "List is Empty" - urgently update!!!)

For receivers GS-8302 The current software version has a number 0.20.107 . How to update the firmware yourself read.

For receivers GS-8300(M/N) The current software version has a number 1.1.170 . How to update the firmware yourself read.

Note: If after downloading new software, the satellite receiver GS-8300(M/N) stopped responding to commands from the remote control remote control, do the following: press simultaneously buttons TV/RADIO and CHANNEL + on the front of the receiver, then press STANDBY button on the remote control DU .

For receivers DRE/DRS/GS-7300/ 4000 /5000/5001/5003 The current software version has a number 3.4.69 . How to update the firmware yourself read. It is known that the upgrade from version 3.015 to version 3.032 runs without problems. If the software version of your receiver is lower than 3.015, for example, 2.091, then automatic updating will not occur, and the receiver most likely works with complaints or does not work at all. Contact a specialist to install a fresh p.o. However, if you feel able, download the DRE BURNER program and software for versions 3.015 and 3.032 from the Internet. The procedure is simple, however, if a number of simple rules are not followed, the receiver can be "killed".

2). "NO SIGNAL" message.

You need to find out if this message is being output by the satellite receiver or the TV.

The easiest way to do this is to pick up the satellite receiver's remote control and press the "OK" key, the receiver should respond to pressing this key, the Tricolor TV channel list should appear on the TV screen, or an inscription saying that the channel list empty

The receiver responds to pressing "OK"

In this case, there may be several reasons for the “no signal” message:

a ) The most likely cause is not in the receiver, but in the tuning (alignment) of the antenna.

antenna is not aligned with satellite

the antenna is out of tune. Causes: strong winds, loose antenna bracket. Fasten the bracket.

Changing broadcast settings for TV channels. In this case, the message "NO SIGNAL" may not be displayed on all channels. Reset the receiver to the factory settings, after rebooting, the initial setup wizard will start, scan the channels again.

Procedure for setting up an antenna with the instrument -

Instructions for self-installation of the antenna "Tricolor TV" -

b ) Disturbances in the cable connecting the receiver and the antenna converter.

check on the receiver - the cable from the antenna must be connected to the "LNB IN" jack.

with the receiver turned on, disconnect the wire from the antenna converter. Use a tester to measure the voltage at the connector. In the absence of violations in the cable, the voltage value is 18 or 13 volts.

installing TV sockets very often leads to the message "No signal". Use end sockets" SAT / TV" or "SAT / TV / RADIO".

very often, when using several receivers from one antenna, a signal divider is installed in the gap of the antenna cable. Not all dividers pass the satellite signal. It is correct to use a divider with a frequency band from 5 to 2300 megahertz (usually this parameter is indicated directly on the divider). In addition, such a divider must pass a constant voltage.

v ) The receiver has lost the satellite and/or antenna settings.

For the TRICOLOR TV receiver, the antenna parameters are as follows:

• antenna - 1
• type LNB - Single
• Low frequency - LNB 10750
• Power LNB - Included
• Satellite name - Eutelsat W4

To check the correctness of the settings of the TRICOLOR TV receiver, enter the system settings panel of the receiver.

The receiver does not respond to pressing "OK"

a ) In this case, it can be assumed that no signal messages are issued by your television receiver. The reason for the lack of a signal may be that you are switching the wrong TV input to which the satellite receiver is connected. In case the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the "Source" key, which activates one or another input of the television receiver, and switches to the desired input.

b ) In the case of a receiver GS 8306, a common problem is accidentally switching the outputs of the GS 8306 receiver, using the " Input signal”, located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if the upper part of the indicator is on (the indicator is located on the front panel, on the left) - the RCA output (bells) is on, it is on lower part of the indicator – HDMI output is enabled.

3). Why are there squares on the screen?

a) Most often, this is inaccurate antenna tuning or antenna tuning drift over time.

• Invite a specialist.

• Adjust the antenna yourself. To do this, enter the "Manual search" menu in the receiver's menu. There are two scales in the lower right corner of the screen. We are interested in the lower scale of quality. Next, we go to the antenna and, without loosening its fastenings, alternately, without applying much effort, press on the edges of the antenna and observe the quality scale. We notice the moment when the level of quality grows. All that remains to be done is to slightly loosen the antenna mount and adjust its position in the direction of increasing the quality level. In details- .

b) Snow and dirt sticking to the antenna converter.

v) Extremely unfavorable weather conditions.

G) Insufficient size of the satellite dish or deformation of the dish.

e) Trees growing over time in front of the antenna can interfere with the smooth passage of the signal.

e) Any combination of the above factors.

4). "8888" lights up on the receiver's panel

Perhaps the saddest case is when repairs in a stationary workshop are indispensable. Tricolor TV service center in Izberbash is located

5). "BOOT" lights up on the receiver's panel

Receiver memory failure. As a rule, the receiver "comes to life" after reinstalling the software. Contact your dealer.

6). " " lights up on the receiver panel

The receiver has reset to the initial setup menu. Follow the instructions on the TV screen by pressing the "NEXT" button.

7). The receiver does not “listen” to the remote control well, does not change channels, and, in general, behaves strangely.

Turn off the receiver from the 220 volt outlet and turn it on again after a minute. In the vast majority of cases, this helps. If the channels are switched from the front panel of the receiver, but the remote control does not switch, try replacing the batteries in the remote control. If this does not help, then most likely the remote control is out of order. Keep in mind that the seller is not obliged to replace your defective remote control, as the warranty does not apply to the remote control.

If the above measures do not have an effect, it makes sense to reset the receiver to factory settings. To do this, enter the receiver's menu, then the "Settings" panel, and finally the "Factory settings" panel, where you need to press the red button on the remote control to reset. Sometimes it helps.

The following materials of our site will also help you

The principle of operation of the largest satellite television operator in Russia is to provide a variety of channel packages, which include HD-quality solutions. “They don’t show HD channels on Tricolor TV, what should I do?” is a popular support request that requires additional consideration and can be corrected on its own.

When making a number of subscriptions, the user must monthly deposit a certain amount to the personal account for further payment for a specific service. The use of complex technical equipment in the process of broadcasting an image can cause an unexpected failure, which can also cause a lack of image on HD channels. In this material, we will consider this problem in detail, identify ways to diagnose and promptly troubleshoot the problem.

Lost HD channels on Tricolor TV in 2019

It’s not easy to go broke why they don’t show HD channels of Tricolor TV. The reason for the lack of image and sound can be a number of technical and software malfunctions that can be self-diagnosed. The most common reason for the disappearance of HD channels is the lack of payment for a service package.

In this case, you need to check the status of your account, this can be done in the following ways:

• by going to the appropriate section of the official website of the satellite television operator;
• using the functionality of the Tricolor user control panel, where you can not only view the balance, but also further configure the list of services provided.

The official website of Tricolor TV allows you to find out the debt on your account and quickly check it. To do this, you must enter your personal contract number, smart card or equipment ID in the appropriate form. The contract number is indicated in the paper copy of the document and can be lost, so users mainly use the second option to pay for services.

A unique ID is assigned to each issued smart card or receiver and acts as your account identifier. This code consists of a combination of 12 or 14 numeric characters, depending on the year of manufacture of the device.

You can see the number on the card itself, or on the back of the receiver.

By entering the data in the appropriate fields, you will be redirected to the payment page. Be careful, funds are initially transferred to a general personal account, after which they need to be redirected to a specific service package. Novice users of Tricolor TV often make this mistake, which leads to the blocking of some service packages.

You can transfer funds to a package of HD channels in the user account, for this:

1. Go through the authorization process and open the "Subscription" menu;
2. Select the required package of HD channels and click the "Top up account" or "Pay" button;
3. Funds will be automatically redirected from the general account to the service account. Confirm action.

It is recommended to link a debit plastic card for automatic payment for services. Funds will be withdrawn monthly, and the system will automatically renew services. So you can protect yourself from the forced blocking of television.

If the HD channel service was previously blocked, it may take several hours to reactivate it, it is recommended to restart the equipment beforehand. If, after this time, nothing has changed after payment and the channels are not shown, you should pay attention to possible technical malfunctions.

Let's look at them in the form of a table:

1. HD broadcasting has changed the data transmission format. This procedure contributes to the overall improvement of the quality of broadcast service and requires the replacement of equipment with a modern one. This process is free of charge and is accompanied by promotional offers;
2. The 8306 receiver is distributed among customers and uses a built-in conditional access card to the FULL HD center, technical work or software malfunctions in reading encryption keys can cause HD channels to be displayed. It is recommended to reboot the device and reset the software settings to the factory level;
3. The required channel is not included in your service package. Detailed information on current tariff plans can be found in the corresponding section of the official website or in the user control panel. This item often allows you to answer the question: “Where did the Histori channel on Tricolor TV go?”;
4. When installing new HD equipment, additional reconfiguration of your antenna will be required. The HD signal uses special encryption and decryption protocols, manual configuration instructions can be viewed in the corresponding information section of the Tricolor website.

What to do if the "Single" package is missing

If you have lost channels 2 on the Tricolor TV package "Single", and the above instructions do not help solve the problem, contact the official support service in any way possible. You can do this both through the phone and using your own virtual services. Clearly formulate your question and tell the specialist that you have lost HD channels and list the attempts you have made to restore the broadcast. The consultant will study your question and tell you what to do in this case. You just have to strictly follow the established instructions.

I think many users of Tricolor TV satellite television are familiar with the situation when you turn on the set-top box, but there is no signal from it on the TV. What to do, where to run, who to call?
No panic! Now we will independently figure everything out, identify the cause and perhaps even fix it.
First, see if the TV and receiver are turned on for sure. Then look at the TV screen - what is happening there.
There are two scenarios for the development of events. First, let's define what is meant by the concept of "No signal".

Case 1. The screen says "No signal"

This is the most common situation. It was caused in 75% of cases by the fact that the video signal source on the TV was incorrectly selected. Most often this is done by children when they play with the remote control. To remedy the situation, you must first look at the back of the TV case - in which of its connectors the Tricolor TV receiver is included. All ports are signed and even have their own numbering.

Next, you need to pick up the remote control and find the button that switches the video signal sources. Usually this button is called Source or Input.

In response to this action, the TV should display this or a similar menu, which will list all available inputs:

We select the one that includes the Tricolor TV prefix. Usually after that the problem is successfully solved.

Note: On older models of TVs, where there are no other connectors except for the composite input (tulips) and SCART, switching the output input is carried out by the “TV / AV” button. Switch the TV to the AV input and check if the picture from the set-top box appears. On some TV models there are several AV inputs (for example, front and rear), then the "AV" button will have to be pressed several times to switch between them.

Also, be sure to check that satellite receiver is definitely on and working. Sometimes it can happen that the power indicator on it is on, but the device itself does not start. Then the inscription "No signal" on the TV will also be lit. Try restarting it by turning off the power and then turning it on again.
If this does not help and the message and when you try to turn on the Tricolor TV, it still says “No signal”, then try replacing the cable between the receiver and the TV. It usually lies on the floor and is exposed to the destructive effects of children and pets - it will either be pinched or gnawed.

Case 2. TV channels do not show

If the receiver interface itself is available and a list of channels is displayed, but there is no image and Tricolor writes “no signal” on all channels, then there is most likely a hardware problem.

Moreover, the reason may be the reset settings of the satellite receiver, a damaged transponder, an incorrectly installed antenna. Start by checking the antenna itself to see if it has been swept away by the wind or something else. The source of the problem when there is no signal can also be a broken or kinked coaxial cable from the antenna to the receiver. Inspect it carefully for damage.
If the inscription "No signal" is displayed only on some channels, while others work without problems, then this may be caused either by technical work by the operator, or by a change in the frequency of the TV channel. Try to go to the operator's website and read the news to see if there are any maintenance work or changes in the operation of individual channels.