Idler feedback is a copy of the letter. How to write an email asking for feedback

Good day, friends! Today is another article dedicated to CMS Joomla, or rather not to the engine itself, but to creating contacts with a form feedback. A feature of the Joomla feedback form is that all the tools necessary to create it are at hand, and there is no need to download and install additional extensions. The CMS is equipped with a built-in "Contacts" component, as well as a "reCAPTCHA" anti-spam plugin.

Conventionally, the implementation of the idea can be divided into several stages, namely:

Create and set up a contact.

Organization of the output of the page, which will contain all the necessary feedback information.

Enabling, configuring and adding captcha.

Why do we need a feedback form

The feedback form is the connecting element of the site, thanks to which users and the owner of the web project can communicate with each other. It is in the feedback form that it is indicated especially important information (mobile number, e-mail), which allows the user to send their suggestions and wishes to the owner or order the goods.

Joomla Contact Form represents empty fields required for the visitor to enter specific data (his name, address Email, the subject of the letter), after filling it is necessary to activate the sending by clicking special button"Send".

For greater convenience of visitors, it is recommended to place the feedback form in a visible place (most often it is the site header). And since we organize its output using the created menu item, it will be displayed on all pages at the location of the horizontal menu.

What information is desirable to leave the owner of the site?

Mobile number (commercial web projects, online stores).

Address (commercial web projects, online stores).

Opening hours, delivery method and possible ways payment (commercial web projects, online stores).

E-mail, Skype, etc. (blogs, business card sites, one-pagers, commercial web projects, online stores).

Joomla contacts

After these steps, you will see a page similar to the one below, only with blank fields. " Edit Contact” is one of the three tabs in which you need to make some settings.

Name - you can specify any name you like, it will still be hidden from the eyes of users.

Alias ​​- a field that is filled in automatically, i.e. leave it empty.

The associated user is the name that will be displayed when commenting. You can specify your own nickname or leave the system default name "Super Users".

Image - it is possible to select an image that will be attached to this contact.

Position – allows you to set the position of the employee to which the contacts will be linked.

E-mail - is responsible for displaying the email address of the contact person.

You will deal with the rest of the fields, you can specify the address, postal code, mobile and landline number telephone, fax, etc.

V right area screen (sidebar) you must select Status/Published, Category/Uncategorised, Favorites/None.

« Additional Information» - tab with text editor, in which it is recommended to write a short greeting.

You can use my greeting as a template by peeping it by clicking on the link.

« Content display settings» - is responsible for displaying the feedback form.

Show feedback form - "Show".

Send a copy to the sender of the letter - depending on your choice, allows you to hide or show the sender a copy of his own letter.

Creating a Joomla menu item to display contacts and a feedback form

The next step is to go to the Menu tab / Main Menu / Create menu item.

On the menu page that opens, assign a title. So we write "Contacts".

Menu item type - press the blue button "Select", then on the page that opens, select Contacts / Contact.

Contact selection - here we need to bind the previously created contact to the menu item. Press "Select" and click on the corresponding contact.

After making the necessary adjustments, click the "Save" button. As a result, a new menu button “Contacts” will appear on your site, by clicking on which the user can find a feedback form and easily contact you.

This could have ended, if not for one thing, but! A bunch of useless letters that spam bots will flood your email address with.

Spam protection for Joomla by configuring the built-in reCAPTCHA plugin

What is CAPTCHA? This is a protection tool that allows you to effectively deal with automatic registration and sending emails. This is a special form in which the Internet user undertakes to perform a certain action (enter symbols, answer a well-known question, or put together an image from parts).

CMS Joomla has got a built-in captcha since version 2.5, before that it was necessary to be content with third-party extensions. Despite the fact that Joomla uses reCAPTCHA, we will try to set up a more modern and, in my opinion, convenient version. Here's what it will look like after all the settings are done.

First, let's enable the plugin by going to Extensions/Plugin Manager. For a more convenient and faster search, I recommend that you enter captcha in the search bar and click the icon responsible for the search. As a result, a similar window will open. Click on the cross next to the “Status” item, thereby launching the plugin and clicking on the phrase - CAPTCHA - reCAPTCHA.

It's time to get the "Public Key" as well as the "Private Key".

To get the keys you need follow the link. This is one of the many services owned by Google. You must have your own Account. You can easily log in by entering your details, which you previously used to add an RSS feed on the Feedburner service, or by installing the Google Adsense code on Joomla.

Using the form that opens, you need to register the site.

Name - assign a name (let's say the name of the main page).

Select type reCAPTCHA – allows you to select the type of captcha - reCAPTCHA V2 – standard form, for the passage of which you need to check the box next to the phrase "I'm not a robot"; Invisible reCAPTCHA - user verification in the background.

Put a tick next to the sentence "Accept the terms of use of reCAPTCHA" and "Send notifications to owners", and then click the "Register" button.

Well, our keys are ready. There is nothing left. Copy the value of the "Secret Key" field to the "Private Key" field in the standard reCAPTCHA plugin, and the "Key" field to the "Public Key" field.

After receiving and entering the keys, you can choose the “Style” that is most suitable for your site, as well as the “Size”. Now you need to click "Save and close", then go along the path System / General settings / CAPTCHA (by default) and select the only value provided by the system "CAPTCHA - reCAPTCHA". Again, click "Save" and check the performance of the captcha by going to the Joomla feedback form.

As you can see, everything works. If you have any difficulties, let's solve them together in the comments.

Thank you for your attention and see you soon on the pages of Stimylrosta.

Found a grammatical error in the text? Please inform the administrator about this: select the text and press the hotkey combination Ctrl+Enter

· Igor Zhuravlev

Igor Zhuravlev, Andrey Kurosh, Alexey Chumachenko, Polina Vafina

Igor Zhuravlev, Polina Vafina

You have received an email with multiple recipients in the copy. What happens when you click the Reply All button?

A letter will be created, where in the "To" field the address from which you received the original letter will be indicated

· A letter will be created, where in the "To" and "Cc" fields, respectively, all the recipients listed in the original letter will be indicated

An email will be created with an empty "To" field

A letter will be created, where in the "Copy" field the recipients listed in the original letter will be indicated

You received an email from a specific address. There are several more addresses in the "Copy" field. You want to reply only to the person from whose address the letter came. Which button should be pressed?

· Answer

· Reply All

· Create a message

Forward

What is the Go To button used for?

· To set a calendar reminder

To prepare a response on behalf of the manager

· To always mark the email as unread

To forward a letter to a subordinate

Which term is defined below?

· open data

Open Data Passport

666. The definition of what concept is given below:

Open data

Open government data

· Open Data Passport

In what format is data not prepared for an open data set for publication on the Open Data Portal Russian Federation?

XML format

· DOC format

CSV format

Which of the icons will allow you to launch software application to create an open dataset in CSV format?

Table 1

table 2

· Table 1

· Table 2

Which table meets the requirements for publishing an open dataset?

Table 1

table 2

· Table 1

· table 2

Problem: feedback avoidance. Most people do not take criticism very well and, accordingly, do their best to avoid negative feedback. As a result, they do not receive truly invaluable information about their strengths and weaknesses and, as a result, do not have the opportunity to extract the maximum benefit from the former and prevent the consequences of the latter.

Solution: if you are actively trying to get and learn from honest and fair feedback from people who know you well (from many different angles), then you are using one of the most effective and fastest ways to allow a person to look at themselves from new angles and accelerate personal success and the pace of self-development.

Instructions: enter the following text in the email field (you can edit it and adapt it to your situation so that it is clear that you are the author). Send it out to five to thirty (the more the better) people who know you well enough to give an honest assessment of your strengths and weaknesses. It can be your friends, relatives, colleagues, mentors, teachers, former employers or managers, clients and other people who are important and close to you. And if you are brave enough, then people important or close to you in the past.(I'm serious.)

Important: don't forget to send emails like " hidden copies” to prevent recipients from seeing other recipients. (And it’s better to copy and paste the letter in general and then send them to each person separately.)

Subject field: It is very important… or I would love to hear your opinion...

Email text:

Dear friends, relatives and colleagues!

Thank you very much for reading this letter. It was very difficult for me to send it, but it is extremely important to me and I sincerely thank you for taking your precious time to read it (and, hopefully, to answer me).

This letter will be received by a select group of people. Each of you knows me well and will hopefully give an honest assessment of my strengths and, more importantly, my weaknesses (the so-called improvement zones).

I have never done anything like this before, but I feel that in order to grow and develop as a person, I simply need to get a better picture of how the most important people in my life see me. In order to become the person I need to be, to live the life I want and deserve, and to contribute to the lives of others at the level that I would like to do so, I really need to hear an objective opinion.

In this regard, I ask you to take a few minutes to send me an email in which you will honestly write in which two or three important areas I most need improvement. If it will be easier and more pleasant for you, feel free to list my greatest advantages and clear advantages first (in any case, it will definitely be easier and more pleasant for me this way). That's all. And please don't try to embellish or hide anything. I promise not to take offense at any criticism. In fact, the more honest you are, the more motivated I will be to make positive changes in my life.

Thanks again, and if there's anything I could do to add value to your life, please feel free to let me know. With sincere gratitude,

The Email That Will Change Your Life: Conclusion Thoughts

OK it's all over Now! I hope you join me, Trudy, and hundreds of other VIP clients of mine who have had the courage to send out an email like this. To list just a few of the life-changing, life-changing rewards you can expect from this experience: more accurate introspection, a deeper understanding of yourself, and a clearer and clearer vision of what changes will allow you to quickly improve your character and your life.

Letters of request are an integral, important and necessary part of business correspondence. On the one hand, these are tactful and diplomatic requests on current issues, on the other hand, they are a tool to achieve certain goals of the addressee. The purpose of any letter of request is to encourage the addressee to take certain actions necessary for the author of the letter. How to write a letter of request in order to get as close as possible to a positive answer?

Any request letter should include a well thought out rationale and a clear statement of the request. In addition, you can use techniques that increase the effectiveness of writing.

Step 1. Who are you asking?

Address the addressee personally, it is better - by name and patronymic:

“Dear Ivan Ivanovich!”, “Dear Mr. Ivanov!”

Firstly, you express your respect to the addressee, and secondly, a request addressed to specific person, imposes on him the responsibility for its implementation. There are situations when a request is addressed to a team or a group of people. In this case, it is also desirable to personalize the appeal as much as possible:

“Dear colleagues!”, “Dear managers!”, “Dear junior employees!”, “Dear personnel officers!”

Step 2. Why are you contacting me?

Compliment the recipient. Making a compliment to the addressee, you answer his question: “Why are you addressing this question to me?” Note his past accomplishments or personal qualities.

“You are always ready to listen and find the best way to solve the problem of almost everyone who turned to you. And, I must give you credit, you helped a lot.”

"You are the leading expert in the field...".

“You have helped many to resolve the most difficult issues in the field of…”.

This technique will allow the addressee to take a closer look at the request and try to find an opportunity to satisfy it. fuck her.

A compliment is appropriate when it comes to non-standard requests, when you need to win over the addressee, when you need to pay attention to certain merits and qualities that are necessary and important to fulfill your request.

It is very important not to cross the line between a compliment and rude flattery. Be sincere.

Step 3. Justification of the request

Any request must be justified why you are making this particular request. Enter the addressee in the context of your problem.

At this stage, you need to select the three most significant arguments for the addressee. It is best to build arguments according to the scheme: strong - medium - strongest.

Requests come in different levels of complexity, so the addressee is not always interested in fulfilling someone's requests. He needs to be convinced that fulfilling the request carries a potential benefit:

Interest the addressee

Offer to implement some attractive opportunity for him related to the fulfillment of your request:

“At all times, businesslike, enterprising people sought not only to achieve material success, but also to leave their mark on the history of the Motherland, to be remembered for good deeds, to win respect.”

« The successful activity of any professional community is, first of all, understanding and support from friendly Unions, participation in joint events and projects».

« Of course, your big goal is a clean and comfortable city for people».

Or voice a problem that is very relevant for your addressee:

“You, as a wise owner of the city, are probably worried about the erratic walks of children of different ages in places unsuitable for this, which leads to more frequent accidents and an increase in juvenile delinquency.”

“There has been an increase in calls to your department on non-core issues, which takes up a lot of invaluable working time.”

Show how your request can help realize the opportunity:

« And today, when our country relies on young people, it is difficult to find a more necessary, sacred cause than helping young men and women from dysfunctional families. There are those in our city who already provide such assistance - under the auspices of the mayor's office, our charitable center "Heritage" operates on donations from the townspeople, which teaches difficult teenagers folk crafts ».

Or solve the problem:

“Equipment of specialized places for pastime of children of different ages will help reduce the level of juvenile delinquency and minimize road accidents involving children.”

Describe the significance of the request

When there is nothing to offer the addressee or it is inappropriate in the context of this request, it is better to bring the addressee up to date. Here you need to describe the situation as fully as necessary to understand the relevance of the request and the importance of its implementation. The significance of the request must be described in such a way that it "takes the soul." If the request does not belong to the category of "soulful", then you need to show the addressee the cause-and-effect relationships, which will ensure that the addressee fulfills the request.

“From (date), according to the lease agreement No. X, the rent for 1 m 2 is 20 c.u. in a day. Over the past three months, there has been a decline in trading activity due to economic instability and social unrest. The average profit from trading is $10. per day, which is not enough even to pay rent. If no action is taken, then private entrepreneurs will be forced to close their outlets, which may negatively affect your income.”

Thus, you must make it clear to the addressee that the fulfillment of the request carries the prospect of receiving tangible or intangible benefits.

Step 4 Statement of Request

When the addressee is prepared, you can state the actual request. The text of the request should be sufficiently concise and extremely clear. In no case should it contain ambiguity or understatement. For example, if we are talking about rent reduction, it is important to indicate to what level:

“We ask you to reduce the level of rent until the situation stabilizes to 5 USD. per m2 per day.

If we are talking about the provision of services, then specify the request as much as possible, indicating the desired dates, price issue, etc.:

« To equip a pottery workshop, you need a kiln for firing ceramics - we ask you to help us in acquiring it. The cost of the furnace with the installation is 998 thousand rubles».

V this example it is not entirely clear what kind of assistance is required from the addressee. Better to be more specific: "We ask you to help in purchasing a furnace for firing ceramics by transferring 333 thousand USD to the settlement account of the company for the production and installation of furnaces."

Whatever you ask for, the recipient must know exactly when, what, how much and at what price you want to receive. A generalized request is more at risk of rejection because the addressee does not always have the time and desire to deal with the details. In addition, you run the risk of not getting what you want by transferring the initiative to the addressee.

For example, private entrepreneurs wrote a letter asking for a rent reduction, but did not indicate to what level they want to reduce the rent:

“We ask you to reduce the level of rent until the situation stabilizes.”

As a result, they received a reduction in rent, but insignificant (by 1% of the existing one). Thus, their request was granted, but little changed in the position of the initiators of the letter.

In some cases, the text of the request can be highlighted in bold to make it stand out in the text, but don't overdo it.

Step 5. Summarize your request.

Repeat your request and emphasize what benefit the addressee will receive if the request is fulfilled. The request should be slightly modified. It is best to build a sentence according to the scheme: "If you fulfill the request, then you will be happy."

“If you meet us halfway and lower the rent for a while until the situation in the region stabilizes, you will not only be able to save more than 150 jobs, but also will not suffer global losses due to total absence rent."

But there may be other options:

“You can be sure that every ruble of your charitable donations will go to a good cause and help children who find themselves in a difficult situation grow up to be worthy citizens.”

"You can be sure that every child's smile will give you moral satisfaction from your difficult work, and your efforts and efforts are an investment in worthy and happy citizens of the near future."

The main thing is to repeat the meaning of the request and the benefits of its implementation. The benefit does not have to be material. Remember that the addressee is a person, and feelings are not alien to him.

EXAMPLE:

And do not forget about the design of the letter - this is the "face" of the organization. If the initiator of the letter of request is an organization, then such a letter is drawn up on letterhead signed by the head or authorized person. If a private person, then it is enough to comply with the basic norms in the arrangement of the elements of the letter. These details are legally and psychologically very important for the addressee and the formation of the correct image of the sender.

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	-	Sending hundreds of sales pitches, requests, and other business emails every day, but not getting the message you want? Do not know how to unobtrusively and politely remind the addressee of his obligations? Then online training will definitely help you. "Business Writing Skills"! You can go through it at any convenient time by.	-	-
	-

Hello everyone! My name is Andrey Tyan, I am the Development Director of B2BFamily. I decided to write you this short essay because I realized the following: by revealing the hidden benefits of using our service, I can really change your understanding of sales and the sales process itself for the better. And today we will talk about feedback in business correspondence. I am sure that the time you spend reading will not be wasted.

Andrey Tyan,B2B Family Development Director

Oh, those unemotional gray emails!

I'll start with the question: how do you understand the client's reaction to the proposal on the phone or in a meeting? That's right, emotions! Non-verbal communication reveals everything. You pay attention to gestures, facial expressions, mannerisms. And how can you find out the reaction in business correspondence? No way! Most often, these are just template letters with Steven Seagal's emotions.

Many perceive business correspondence as a dry exchange of information. Therefore, by writing to understand the true reaction potential client on the offer is almost impossible, unless he writes about it directly. But, as practice shows, the client answers in a template and something like this: "Thank you, we received your offer. We will consider and give an answer within N time," if he answers at all. You just have to wait for the client's verdict.

Build an effective dialogue with the client after correspondence - What?

If during telephone conversation or meeting, the client’s reaction is approximately understandable: “I’m interested / there are doubts / most likely not,” then it becomes easier to set the tone and strategy for negotiations. Business correspondence in this regard is much more difficult. It is often impossible to build a chain of business letters based on data about the behavior and reaction of the client, because this data simply does not exist. But at the same time, we all know that the sale should be natural - the client must understand for himself that he needs it and is profitable, and not buy because he was pressured.

Now imagine a meeting, negotiations and a client with the emotions of Steven Seagal! Comfortable? Cool talks about cooperation? But if the client listens to you, asks questions, objects - this is just the basis for actually starting to sell, identifying needs, clarifying details, presenting your product based on the needs of the client - what is called a real sale. But how to establish this harmonious chain of communication with the client? How to transfer all this from live communication to business correspondence?

Find out how the client actually reacted to your offer!

This is how you will see the emotions of the client in the correspondence if you know:

• when, what time, how many times your letter was opened and whether it was opened at all
• how did yours look commercial proposal
• what hooked, or vice versa, confused in your presentation, what they pay attention to.

And if the client asked a question right while viewing the document - take such a client into circulation right away! Remember, it's important to connect with a client while they're hot. We have already discussed this in our article "Why call immediately after viewing a commercial offer?"

There is a chance for live feedback in business correspondence!

A clear understanding of the behavior, doubts, thoughts of the client, for example: how carefully the client looked at your offer, whether he saw the real benefits of your product or just looked at the slide with the price, the viewing statistics will give.

Such an example: at the first contact, we found out that the main thing for the client is "price-quality". He immediately said that he would compare with competitors, was interested in discounts, and so on. Then, in the view statistics, we see that 20% of the total view time the client spent on the price slide and missed the "Why choose us" section. So, in the next letter or call, we focus on the benefits, protect our price with values, or even give a discount.

Thus, it turns out that you go through all stages of the sale shoulder to shoulder with the client. Feel his mood, catch intentions at every stage - even in business correspondence!

Know your client - lead him "by the hand" to the right solution!

My more than 10 years of sales experience, stuffed bumps and fear of not fulfilling the plan in "this month" made it possible to do following output: the process of communication in sales is the ability to convey all your benefits to the client so that in his picture of the world there is a clear understanding of the need to work with you.

Understanding how carefully the client looks at your commercial offer, which slides he focuses on, how much time he spends on viewing - this is exactly the kind of feedback that is missing in business correspondence and which can help in the sale, as we talked about earlier. Knowing this, you are already consciously building the tactics of your dialogue with the client in such a way as to once again reveal the full value of your proposal and make it easy for him to agree to work with you and your company.

That's all I wanted to tell you.

The time has passed when business correspondence was only an appendage of a real conversation with the client about cooperation. Now you can know when the client looked at your offer and how carefully he studied it! Then it's up to you. Sell ​​more, sell better and make your customers happy!