The computer restarts when the web camera is turned on. What to do if Skype freezes when making a call? Poor connection speed

Skype is a popular client that allows you to make free voice and video calls anywhere in the world. One of the common problems with Skype is constantly dropping calls. This article is dedicated to solving this problem. Learn why Skype calls are dropped and how to fix it.

Reason 1 - Problems with the microphone

One of the common reasons why Skype drops a call is a malfunctioning microphone or audio driver. Because of this, the Skype client incorrectly processes the data received from the microphone and automatically disconnects. The first thing to do is check your microphone. This can be done through any online service by introducing search query"Microphone test", or standard Windows utility- sound recording (Start - all programs - standard - sound recording).

Record a short piece of sound and then listen to it. If the sound is clear, heard clearly and without wheezing, then the microphone itself is in good working order. V otherwise it needs to be replaced.

Reason 2 - Problem with audio driver

This kind of problem is solved by completely reinstalling the driver, that is complete removal and then new installation... First of all, you need to download the current driver version from the manufacturer's website (Realtek, Conexant Asus). To uninstall the driver, launch Control Panel and open Programs and Features.

Find the driver program (here you will also see the driver manufacturer), select it and click the "Uninstall" button.

When finished, restart your PC and run the downloaded installation file.

Follow the instructions of the installer.

When the installation is complete, restart your PC and try making a test call in Skype. If the call is not dropped, then the problem has been resolved.

Reason 3 - Slow internet speed

This is the most common reason for disconnection. If the speed of your Internet channel is lower than that supported by Skype, the connection will be constantly interrupted. There will also be noticeable problems with the transmission of video and voice - there will be strong interference.

The simplest solution to the problem is to increase the internet speed or change the provider. If this is not possible, try the following:

1. During a Skype conversation, turn off all programs that use the Internet (utorrent, download master, browsers).
2. Disable Center windows updates... It periodically downloads new OS updates, taking away the lion's share of Internet traffic. To disable it, open Control Panel and run Update Center.

Then click on the item "Parameter settings"

and in the drop-down menu select "Do not check for updates."

Click "OK" to confirm the changes and check the quality of the connection.

1. If you are using a router, try restarting it or connecting the ISP cable directly to your computer.

If the problem persists, try contacting your provider, perhaps it is on his side.

Reason 4 - Outdated client version

In some cases, calls may be terminated precisely because of the outdated version of the Skype client, since the new functionality may be incompatible with old version or you have a version that contains system error, which was fixed in the updated client. To update Skype, start the client and in the "Help" menu select "Check for updates".

Reason 5 - Infecting your computer with viruses

Also one of the common reasons. Some types of viruses can interfere with calls and block the communication channel. The simplest solution is to download antivirus software and perform a full system scan. Of the free ones, Avast and Symantec endpoint protection have proven themselves well. Also you can download free utilities DrWeb Cure IT and Kaspersky virus removal tool.

Now you know why Skype drops the call and what to do when doing so.

Many netizens find it difficult to imagine their life without Skype, convenient and simple application for communication. This is one of oldest programs of this kind, therefore, almost everyone knows about it. But, like any other utility, it sometimes malfunctions. Moreover, they can be connected both directly with Skype, and with other reasons. What to do if Skype freezes when you call?

First steps

If Skype freezes, then first you should open the Task Manager. This is done as follows:

1. right-click on an empty space in the tray and select Start;
2. go to the Processes tab;
3. find the name Skype and look at the status (usually it sounds like "Not responding");
4. select it, click the End process button;
5. run the program again.

Usually, these steps are enough to restart Skype when it freezes. But the reason could be much more serious. Because of this, the next time you start the program, it may stop working again. Then we go to the next stage.

How to solve the problem

One of the reasons why Skype crashes when you call is a large number of temporary folders and files in the program directory that "litter" it. In order to fix the situation, you can try clearing the AppData. To do this, do the following:

1. go to Computer-Disk C;
2. select Documents and Settings - Username;
3. go to the AppData folder;
4. click on Roaming;
5. find and delete the Skype folder.

Advice. AppData is hidden folder... Therefore, before proceeding with the removal unnecessary files, activate the display of hidden folders.

After the steps taken, restart your computer and try to restart Skype. Most often, the problem disappears, and the user ceases to worry about why Skype crashes when making a call. In order not to perform such actions manually each time, you can use special utilities automatically freeing your computer or other device from the "junk" that accumulates during use various programs, including Skype. For example, among free apps of this kind, it can be noted.

If the problem persists, then you can try to reset the program settings. This is done like this:

1. close the program, even if it is running in the background;
2. press the combination Win + R to open the Run command;
3. enter% appdata%;
4. hover the cursor over the Skype folder;
5. click the Rename command and set the name to Old_Skype.

Also, if the problem occurs after installation new version you can always go back to when it was working fine. Often the reason is that new skype loads the system more strongly than the previous version. If the device is not powerful enough, an error may occur when making video calls using the program.

Among the cardinal solutions to the problem - complete reinstallation applications. Just before that, do not forget to remove it through Programs and Features (but not by removing the shortcut from the desktop). Also, don't forget to check your computer for viruses. current version antivirus.

As you can see, there can be a lot of reasons why Skype freezes when making a call. Among them may be as low speed the Internet, and errors in the program itself. Therefore, before proceeding with the elimination of the error, it is advisable to analyze why this is happening. In some cases, it is enough to close and restart the program, in others more complex manipulations will be required. But in any situation, the problem is usually easily solved even at home by non-IT professionals.

One of the most popular programs for communication is Skype. In this program, you can send messages, make calls anywhere in the world and arrange work conferences. But what if Skype started dropping calls?

Causes of Skype Problems

When you open the official Skype website, you can see how many useful and necessary things one program can provide you. Also, you will stumble upon a phrase like this:

However, users may often encounter a problem that makes it difficult for the program to work or even makes it impossible to use Skype. One such problem is when Skype drops a call.

To begin with, it is important to determine the reason why such an error may occur:

• outdated version of the program;
• engineering works;
• microphone problem;
• poor connection speed;
• viruses.

Now let's try to figure out what to do if the call is dropped.

Outdated version of the program

Many people do not attach importance to new program updates. However, the often arising errors, problems in work and much more are solved by updating the program until the very latest version.

In order for Skype to independently update to the latest version, you need to do several simple steps.

• Logging into the program using your username, click the "tools" button.
• In the window that opens, select "advanced", as shown in the figure.
• Press " automatic update».
• Then "turn on automatic updates".
• Don't forget to save.

Now Skype will update itself and will not allow errors to affect performance.

If you have the latest version, but the error still persists, let's move on to the next reason.

Engineering works

Sometimes it happens that the call is dropped due to technical problems on the server itself. Especially if you make a call not through the program, but directly on the website. In order to check if other people have the same problem, you can use the service: gruzit.net

The verification process will be very simple. It is enough to paste the link into the window, and it will give you the result. It is worth noting that verification may not be accurate. Since the site looks at the link on its own and is guided by the number of requests on the site recently. If there were few requests, he may not report an error.

This is what the site itself looks like:

And here is the result it produces:

In order to get 100% information about current technical problems, you need to contact technical support on the official Skype website.

Microphone problems

The most common reason a Skype call can be dropped is a microphone issue.

In order to test the microphone, it is enough to do a few simple things.

1. Go back to the "instruments", but this time select another menu item - "sound settings".
2. In the window that opens, the "microphone" is what you need.
3. Try to start talking and see the indicators.
4. If the slider reads above 5-6, then everything is in order with the microphone.

This is how it looks in practice:

If the microphone shows a low value, a replacement is required. With a new microphone, the problem with dropping the call will disappear.

TIP: if it is not yet possible to buy a new microphone, but there is a need for Skype, you can try to speak loudly when dialing to the desired subscriber. Thus, Skype will be able to "hear" your microphone, and you will be able to talk.

Poor connection speed

Another reason why the connection may be disconnected when dialing. This is a bad connection speed. Why can this happen and how to check? Everything is very simple.

First you need to find out if there really is a problem with your Internet connection.

• Find out the normal speed your tariff plan... This can be done by looking at your provider's website or in the service contract.
• Once you know the speed, you can use the website: speedtest.net. On it you can check what the speed is in real time.

On the site, you will see the following button:

• Press the button "start checking" and get the result.
• If the receiving speed and transmission speed are significantly slower, try restarting your router or modem and reactivate the test.
• The problem remains - you need to contact your provider. Most likely, this is the reason why Skype drops the call.

TIP: if you wait for a wizard for a very long time and you need to make an important call, then there is a little trick for those who use a wifi router. Try unplugging the cable from your router and connecting it directly to your computer. The speed will increase significantly, and you will be able to use Skype while waiting for specialists.

Viruses on the computer versus Skype calls

Viruses can also interfere with calls. If you already have a reliable antivirus that carefully checks any of your downloads, then most likely you do not have this problem.

Often, the problem with viruses occurs for those who neglect the antivirus, believing that it slows down the system, does not allow visiting sites with an abundance of advertising, etc.

But as soon as a problem arises, such as a malfunction in Skype, opponents of antiviruses rush to find viruses at any cost.

• For those who have been using antivirus program, it will be enough to run an easy or quick check, as well as a check vulnerabilities... That is, those where you recently downloaded something.
• And those who have just downloaded a useful thing for themselves need a deeper check, which can take several hours. Antivirus will scan all folders for dangers and help you improve your computer's performance.

After reading the main reasons that could contribute to the reset of Skype calls, you, most likely, were able to fix the error that is bothering you. Happy use!