Photoshop

Does the pickpoint machine give change? Postamate - what is it? How does a parcel locker work? How to use it and receive an order? Fast and convenient delivery throughout the country

Postamate - what is it? How does a parcel locker work?

What is a parcel locker?

The Internet has brought us online stores and new ways to deliver online orders. Postamat (postal machine) is an alternative to Russian Post and courier delivery.

What is a parcel locker? This is an automated terminal that was created to receive orders from and postal catalogs. The parcel locker acts as a pick-up point, which is equipped with built-in cells in which orders are stored. The parcel terminal has touch screen and console panel - they help the client get his order from the cells.

In such parcel terminals you can independently pick up goods purchased from online stores - this can be done at a convenient time; most often the parcel terminal operates around the clock. In order for you to pay for your order, which is essentially cash on delivery, the parcel machine has a slot for paying for the order and a bill acceptor for. Most often, parcel terminals are located in large shopping centers And retail networks- this is very convenient for receiving an order. The parcel locker is also called a parcel locker; the order is delivered to it by a courier, but there is no need to wait for it. You can receive your order whenever it is convenient for you, and if the product does not suit you, you can return it to the online store.

The cost of delivery and use of the parcel terminal depends on the size of the order and the place of departure. Parcel terminals appeared in Russia not so long ago - in 2010, few people still know about them, but in the West similar terminals have existed for ten years.

How to pick up an order from a parcel terminal?

When ordering products in the online store, you choose the address of a parcel terminal that is geographically convenient for you. Usually the order is delivered there within 24 hours - when the order arrives at the parcel locker you will receive an SMS with a code, and the code will also be sent by email. After this, you can pick up your order by entering the code in the terminal. After this, a box will open in the parcel locker and you will be able to receive your order.

What is the advantage of parcel lockers?

The main advantage of parcel terminals is the speed of delivery, as we wrote above - usually the order arrives at the terminal one day after ordering in the online store. The parcel locker is also convenient because you choose the delivery address that is convenient for you.

And you can receive your order in one minute. When receiving an order in cash, you must prepare the full payment amount, since the terminal does not give change. Although some companies have the option to credit excess funds to mobile phone, as well as the option to receive change for an order at the company’s office. But this is not entirely convenient, since it may be located at the other end of the city.

Today in Russia there are more than two hundred automatic terminals with the help of which you can quickly receive orders from the online store. There are already parcel delivery points in most major cities and their number is constantly growing.

Several companies on the market are engaged in parcel terminals: Pickpoint, Logibox and others. Each of these companies has its own advantages and options. Recommends checking the convenience of parcel terminals when ordering in an online store.

More recently, using the service PickPoint delivery I received my order from the Pudra online store, and now I want to tell you about it. The site offered 3 delivery methods: courier, Russian Post and PickPoint. Courier delivery does not suit me, because I don’t have extra time to sit at home and wait for the parcel to arrive, and I would have to wait more than 20 days for an order through the mail. At that time, I knew nothing about PickPoint, but this option, judging by the description on the website, was completely suitable for me: the delivery time takes only 4-6 days, and one of the parcel terminals in my city is located in a place convenient for me.

The order arrived at my place on Monday (the location can be tracked on the website) and was delivered to the post office on Friday, exactly on the appointed day. The delivery service notified me about this:

The next day I went to pick up the order. It is very convenient that the service’s website ([link]) contains not only the addresses of parcel terminals, but also information such as opening hours, payment methods, location of the parcel terminal in the shopping center itself, and even what transport you can use to get there. Thanks to this, it was not difficult to find him, and appearance The parcel locker cannot be called inconspicuous.

Perhaps the biggest advantage of receiving an order at a parcel locker is the absence of queues, and the process itself only takes 5 minutes.

I’ll show you step by step how to receive your order at the PickPoint parcel terminal.

1. Home page parcel locker

Click on "Receive/send orders".

2. Select "Receive order".

3. Enter the code specified in the received message.

4. The order amount and its sender appear. We choose a payment method, in my case it is cash payment.

5. The parcel machine does not give out change, so you need to choose where the balance will be credited. I choose to top up my phone balance.

6. We bring in the bills one at a time. It is advisable that they are not wrinkled, otherwise the postam may not accept them. After the required amount has been paid, “forward” will appear in place of the “partial payment” button. Click.

7. We check the phone number to which the change will be credited. Initially, the number to which the message was sent is displayed, but you can enter any other one.

8. Confirmation of payment for the order appears and a receipt appears. Click "forward".

9. A notification appears about the balance being credited to your mobile phone and another check.

10. Next step for mnogo card holders. ru. For those who, like me, don’t have one, the “forward” button.

Parcel terminals and pickup points are installed in various shopping centers. In most terminals you can receive your order up to 22:00, in some - around the clock.

Delivery to parcel terminals and PickPoint pick-up points is carried out in Moscow and the Moscow region, St. Petersburg, Novosibirsk, Krasnoyarsk.

HOW TO USE DELIVERY TO THE POSTOMAT?

VIDEO INSTRUCTION

1. Select the address of the parcel post office or pick-up point that is convenient for you.

2. Place your order online or by phone. Please check in your personal profile settings that you have the correct mobile phone number

3. When your order is delivered to the parcel terminal or pick-up point, you will receive an SMS message with a code to receive your order on your mobile phone:

Your order from Oriflame is waiting for you at the parcel terminal “ХХХХХ”
Order receipt code ХХХХХХХХ
Order shelf life up to DD.MM.YY inclusive
Amount to be paid XXX rub.

4. Pay the order at the post office or to the employee at the order pick-up point in cash. You can also pay for your order in advance at a payment terminal, ATM or payment acceptance point.

5. At a time convenient for you, come to the Postamat or pick-up point, enter the order receipt code sent via SMS and pick up your order.

6. If you have any complaints regarding your order, please contact Service center(in Moscow, SC “Sokol”, in St. Petersburg, SC “Ligovka”), where they will help you file a claim.

Claims for non-supply of products can be accepted according to e-mail. To do this, send a scanned invoice and detailed information about your problem to:

Moscow and Moscow region: [email protected]
Saint Petersburg: [email protected]
Novosibirsk: [email protected], [email protected]
Krasnoyarsk: delivery.novosib [email protected], or contact the nearest SPO in Krasnoyarsk

PickPoint delivery service is a unique alternative to mail and courier delivery.

The store website cooperates with the federal network of parcel terminals and delivery points PickPoint orders. Thanks to this, we provide a fast (within 1-3 days to major cities of the Russian Federation) and cheap (comparable to the cost of Russian Post) way to receive an order through the PickPoint system in any major city of the Russian Federation. PickPoint consists of 2048 order pick-up points and parcel terminals in 480 cities of Russia. Order pickup point (POP) is a point in a crowded place (shopping center or grocery chain) where the operator (person) who will issue your order is located.

A parcel locker is an automated terminal for issuing parcels (without human intervention), where an order from a website store is delivered. This is a special terminal that represents payment terminal and automated cells for storing shipments, from which you pick up the purchased goods yourself - in any place convenient for you, at any time convenient for you, following the instructions in the terminal menu.

Parcel machines and pickup points are installed in shopping centers and grocery store chains located near your home or work, so it will be convenient for you to pick up your order on your way to or from work.

Below is a photo of the parcel terminal and the order pick-up point (POP):

When choosing delivery through the PickPoint system, you can choose in advance: to receive the order at a post office or at an order pick-up point (POP), but this is not of fundamental importance; we recommend choosing a point closer to the places in the city where you regularly visit. Parcel terminals and pickup points are always installed in close proximity to crowded places, so it will be easy for you to find them and there will definitely be a point located close to you.

Receiving an order through PickPoint is easy!

PickPoint parcel terminals and pick-up points are very convenient!

There is no need to wait for the courier at home or at work, or stand in queues at post offices; you can pick up your order at a time convenient for you.
Delivery throughout Russia. PickPoint Network- this is more than 2000 parcel terminals and delivery points in 480 cities and towns of Russia.
Delivery to major cities of the Russian Federation in 3-4 days. Delivery to remote cities: no more than 10 days. You will see the PickPoint delivery time on the checkout page in our store when you select your pickup method.
You can pay for your order either in cash or with a plastic card directly at the post office or order pickup point upon receipt of the order.
The process of receiving your order along with payment will take no more than 1 minute.
The delivery price is low and comparable to the cost of delivery through Russian Post.

Answers to frequently asked questions

What is an automated order delivery terminal (postamat)?

A parcel locker is a special terminal, which is a payment terminal and automated cells for storing shipments, from which you pick up the purchased goods yourself - in any place convenient for you, at any time convenient for you, following the instructions in the terminal menu.

As soon as your shipment is delivered to the Postamat or Pickup Point, you will receive SMS message with a code to receive your order.

How can I pay for an order at a post office or pick-up point?

At Postamat you can pay for your order in cash or by credit card. The parcel terminal accepts payment bank cards Visa, MasterCard or Maestro. When paying in cash, you will have several options for receiving change: to your mobile phone or receiving change at the PickPoint cash desk (Moscow, Volgogradsky Prospekt, 42, building 23).

At the pick-up point (POP), payment is made only in cash.

If you made an advance payment when placing your order, you do not need to pay anything extra upon receipt.

How does a parcel terminal differ from an order pick-up point (POP)?

Postamat is an automated order pick-up point. By selecting operations in the terminal menu, you pick up your order yourself at a time convenient for you.

Order pick-up point (POP) is a classic order pick-up point, when a PickPoint employee gives you the ordered goods.

Until what time are the parcel terminals open?

In most parcel terminals you can receive your order up to 22:00, in some around the clock.

Where are parcel terminals and pickup points located?

Parcel terminals and pick-up stations are installed in shopping centers and grocery store chains or other crowded places so that you can combine your daily purchases of food and clothing with receiving orders from our store.

Do you have a pick-up point/PickPoint parcel terminal in my city?

The PickPoint system has 2,048 parcel terminals and order pick-up points (POPs) in 480 cities in Russia. The location of the nearest pickup point/postamat can be found on the map below:

How to receive an order at a parcel terminal or pick-up point (POP)?

You can pick up goods ordered from the website store at convenient parcel terminals or pick-up points, at a time convenient for you, without waiting for the courier or standing in lines at post offices.

The process of receiving orders via parcel terminal is very simple and convenient. After placing your order, proceed as follows:

You can combine daily shopping for food, clothing and receiving orders due to the good location of parcel terminals in shopping centers and near grocery chains.

Returning goods via PickPoint

If the purchased product does not suit you for any reason, you can quickly and conveniently return it through any of the PickPoint parcel terminals. Call us at 8 800 555 15 96 (free in Russia) for more details.

How long will my parcel be stored at the post office or delivery point?

The average time it takes for an order to arrive at the parcel locker is 3 days.

You will receive an SMS message indicating which parcel locker or order pick-up point your parcel is located at and until what date and time it will be stored there.

You can extend the shelf life of your parcel using mobile app PickPoint.

How to extend the shelf life of an order?

There is no need to call support or wait for a response to your e-mail request; you can independently see the entire delivery history of your order and take advantage of additional services at any time!

All orders placed to the specified phone number;
Status and delivery history of placed orders;
A detailed description of the location of the PickPoint Post Office (or order pick-up point), as well as its work schedule, payment options, photographs of locations;
Possibility to extend the shelf life of an order at the parcel locker;
"Forwarding" service - the ability to independently select another point for delivery of your order;
push notifications about changes in delivery statuses.
The ability to plot a route on the map to the selected Post Office or order pick-up point;

You will receive an SMS message and an e-mail* with a unique parcel code to receive the ordered goods at a post office or at a pick-up point as soon as your order is placed at the parcel terminal.

*If you indicated your e-mail when registering an order in the online store.

The SMS message or e-mail will indicate:

A unique parcel code for receiving the order at a post office or pick-up point.
Address of the parcel terminal or pick-up point where the parcel is located (selected when registering an order in the online store).
The shelf life of your order in the terminal.
Amount to be paid* for the ordered product. *If, when ordering goods in the online store, you chose a different payment method (prepayment for the goods), then upon receipt of the parcel no payment will be made, and the amount payable will be 0 rubles.

Within the period specified in the SMS message, you need to drive up to the selected terminal or pick-up point to pick up your order.

Receiving an order via PickPoint parcel terminal

In the parcel locker menu, select the operation of receiving the parcel.
Enter the parcel code sent to you via SMS or e-mail.
Choose the payment method in cash or by plastic card if the order has not been paid previously.
You pay for the ordered goods and receive a receipt.
Take your order from the opened box. Please close the box behind you after receiving the goods.

Receiving your order at a PickPoint pick-up point

Contact an employee at the delivery point to receive your parcel.
Tell the employee your parcel code sent to you via SMS or e-mail.
Pay for your order in cash or by credit card*.
Receive a receipt of payment and sign the delivery note upon receipt of the order.
An employee will issue your order. *If payment is possible at the point of issue plastic cards. Please check this information in advance.