The computer does not turn off through the start of Windows 10. Why does the computer not turn off? Did you set the computer to turn on automatically over the network

Hello friends, today I encountered a problem that tormented me for several days. I work on an HP Pavilion 15 -n071sr laptop and the fact is that when the computer is turned off, it does not turn off, that is, the screen goes blank, but the fan and other components of the laptop work. Doesn't respond at all to button presses. Here are the pies. But I found a solution. All you need to do is reset the BIOS. It helped me personally. For those with an HP laptop and a similar problem, you may this method You can.

To begin with, we enter the BIOS, on how to do this, I wrote in. Now we need to find this line Load Defaults BIOS or Load BIOS Setup Defaults. I called her Load Setup Defaults and was in the tab exit.

Activate it and exit. After that, the computer will restart and the following message will appear: boot device not found 3F0. The cool thing is that HDD and other elements after resetting the BIOS are disabled. To fix this, you need to turn on the laptop again and quickly go into the BIOS, look for the line there Legacy support and translate it into enable. You will most likely find it in the Boot tab.

Save the BIOS settings, reboot, now the system will start to boot, as always. Moreover, my laptop now turns off normally and does not freeze. In general, I would not recommend poking around in the BIOS if you don't know what you're doing. Therefore, I will give a number of settings that may help with solving the problem.

1 way

So, if the laptop does not turn off, there is one interesting way, which I myself used: hold the power button for a long time and the laptop will forcibly turn off. But this method is dangerous and should be used only if there are no other options left.

2 way

Let's go to the device manager. To do this, press the keys Win+R and put in there devmgmt.msc and press Enter.

Now, you need to go to the USB Controllers tab and find devices there Generic USB Hub, as well as Root USB Hub.

For all of them, do the following:

1. Click right click mouse and go to properties
   
2. Go to power management
   
3. Uncheck the box Allow this device to turn off to save power
   

Perhaps this method will help. By the way, its minus is that it decreases offline work laptop, but not much. If that doesn't help, move on to the next tip.

3 way

A possible reason for the computer not shutting down could be programs or services, for example, a service did not complete its work and hung, which led to shutdown problems. To find the problem, we need to go to System Stability Monitor. To do this, go to the control panel, switch from the “categories” view to the “icons” view and look for support Center. In the same place, open the Maintenance section and go to the item: show system stability log.

In Windows 10, this is made easier. In the search, enter Maintenance, open Security and maintenance and already there you will find Show system stability log.

As you can see, there are a lot of errors and failures. If you think that the computer is not turning off due to any of these errors, then try disabling this service or the program related to this error.

You can disable services if you enter in the search Administration and there choose Services. Or just the same if you go to the taskbar.

If all of the above methods did not help, then try resetting the BIOS, as I did at the beginning of the article. Perhaps you will succeed. Good luck.

ADDITIONALLY

If all the above methods, including the BIOS, did not help, then you can try reinstalling Windows. For me, after a few days of use, the problem returned, and I just had to reinstall Windows.

If a this problem seems critical to you, then you can really reinstall windows. There are many articles on our site about how to do this.

Surely every ordinary user had a situation with a non-switchable computer. Not knowing what to do in such a situation, we prefer to simply disconnect the electronic machine from the network, tormented, later, when it is turned on again, from constant messages about mandatory verification hard drive for errors. Why does the computer turn off and what to do about it?

Reasons for the "non-shutdown" of the computer

So, you again do not turn off the computer through Start and, for quite a long time, the machine looks at you with its blue screen with the inscription "Shutting down Windows". Here typical causes why the computer can't shut down for a long time:

1. There was a failure in the work of drivers (in particular, video drivers).
2. Closes all applications that were open while the user was working.
3. A crash (freeze) has occurred in the operation of some application or program.
4. The terminal service is shutting down.
5. The system erases data in virtual memory.
6. The computer is infected with viruses.

Ways to solve problems

So, the computer does not turn off. What to do in this case? Do not panic! Let's look at the solution to each cause separately.

1. Failure of the drivers can be eliminated by simply reinstalling them to the most latest versions. If you already have the latest versions, and the computer still does not turn off, then either you will have to roll back correct driver to the initial version, or refuse to use the device, and wait new version drivers.
2. To prevent all applications and programs from slowing down the process of shutting down your computer, try to close all windows after working in Windows. In addition, try to leave as few programs as possible in Startup, and then the computer will not have to complete them all when it is turned off.
3. A glitch in a program or application can cause your computer to freeze during shutdown. You can check this by pressing the "CapsLock" key - if the indicator does not light up, then the system is frozen. To get rid of a long computer freeze, you need to reduce the program response time from 12 to 4 seconds. To do this, open the Registry Editor by pressing WIN+R/regedit/OK), and navigate to HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control. In the last folder, find the line "WaitToKillServiceTimeout" and change the value to 4000 (that is, up to 4 seconds).
4. Terminal Services is usually installed by default and is designed for remote desktop use and fast user switching. If you do not work in these modes, then the terminal service can be disabled, and then you will not worry about why the computer does not turn off. Shutting down the terminal service is as follows: go to the editor menu group policy by entering into command line SERVICES.MSC function. In the window that opens, go to the Terminal Services menu and change the value of the "Startup type" parameter.
5. Clearing virtual memory on a computer is always disabled by default, but there are some programs that enable this feature. To disable it, you must go to the group policy editor menu by entering the SERVICES.MSC function at the command line. In the window that opens, go to Computer Configuration/Windows Settings/Security Settings/Local Policies/Security Features. Here, you will see the status of virtual memory: if it is enabled, you just need to disable it.
6. When a computer is infected with viruses, it does not turn off with the button. The computer must be scanned for viruses, and preferably not one antivirus program, but several, since often one antivirus sees some viruses, while others find another antivirus. After checking, restart your computer and try turning it off - this method should definitely help.

Some owners of computers or laptops are faced with a problem when the system simply does not turn off. In this case, the fan and almost the entire computer remains running, and the shutdown is displayed on the screen. As a result, the system has to be turned off using the corresponding button or by disconnecting the wire, which negatively affects the computer. In this article, we will explain why the computer does not turn off after shutting down windows 7.

Disabling applications and services with errors

When you turn off your computer, it should shut down all background services and applications. Some of these services can slow down the shutdown, most often this is due to a large number running programs. Therefore, first of all, try disabling unnecessary programs and processes through the task manager or manually. If this does not help, then you will have to look for the process that gives the error, for this, do the following:

3. After that, the system will make a diagnosis and display all application failures that have occurred in recent days. If you want to see information for a month or more, just change the date or click on the arrow on the left.

After reviewing all the information received, you can identify errors that occurred when the computer was turned off. Next, simply remove or remove the ability to autorun the program.

If you have Windows 8 or 10, then in the first and second steps in the control panel, select the item " Security and maintenance" and than " Show stability log«.

Malicious software

Viruses and other malware can cause serious problems, including failure to shut down your computer. Install an antivirus (preferably Kaspersky) and run a full virus scan. You can also see some viruses thanks to the stability log, which was described above.

Windows updates

Go to the control panel and find there " Centre windows updates ". Next, enable automatic search updates. After a few minutes, the computer will start searching for updates, but this can be speeded up by clicking on " Search for updates» on the left. Your computer needs internet access to find updates. If updates are found, the computer will automatically download and install them when the system is turned off.

Reset BIOS settings

If the problem still cannot be fixed, then you can reset the BIOS settings. For those who do not know BIOS is a set of microprograms that are responsible for the operation of the computer and the devices connected to it. Resetting the BIOS means returning the settings to the basic (factory) state, this procedure is required in case of system failures or freezes. There are several ways to reset the BIOS: using the button on the motherboard, removing the battery or a special jumper. This must be done with extreme caution, and it is better to learn the entire reset process in detail beforehand in order to avoid negative consequences.

Summing up

Now you know why the computer does not turn off after shutting down windows 7. As a last resort, take the computer to a specialist, but in no case continue to turn off the system by pulling out the wire. Good luck!

Problems computer technology manifest themselves in many ways, but some “miracles” force us to scratch our heads for a long time: what could happen to a laptop that was working at “five plus” 5 minutes ago? He worked and worked, and then suddenly refused ... to turn off. Although the problem is non-standard, in 90% of cases you will cope with it without a wizard. So, let's talk about everything in order.

How does it manifest

When we say, “the laptop does not turn off”, most often we mean one of two things:

• Windows does not shut down - does not respond to the shutdown command through the Start menu. Or, the shutdown process continues indefinitely until the user turns off the computer by pressing the power button.
• The system shuts down as expected, but the machine stays on - the screen goes blank and the CPU cooling fan keeps spinning. Sometimes indicators remain on (power, wi-fi, and others). Closing the lid and pressing the power button for 4 seconds does nothing, the laptop can only be turned off by disconnecting the power supplies.

Why does this occur

There are many things that can cause a problem. More precisely:

• Software, including malware.
• Operating system errors. This, in particular, was faced by users who were among the first to upgrade their computer to Windows 10.
• Hardware drivers (especially those made by Intel, as well as any network adapters, video cards and devices connected via USB).
• Faulty equipment.
• BIOS failure.

We localize the problem

Soft

Malfunctions in the operation of programs and virus infection are manifested by the first type - the inability to complete Windows work. This option is likely in cases where the problem arose after installing new software or is accompanied by symptoms of the presence of viruses (unknown processes in the task manager, lags, pop-up ad windows, etc.).

Drivers and system

Errors in the drivers and the OS itself are manifested both by the endless shutdown of Windows, and by the fact that the laptop continues to work when the lid is closed and the Power button is pressed. The reason is most likely this, if the problem was preceded by one of the events:

• Reinstalling the operating system (the failure occurs only in the new OS, and the old one turned off the laptop normally).
• Updating the operating system (installing current updates, upgrading to Windows 10).
• Updating or installing new drivers.
• Change the computer's power settings.

However, operating system and driver errors can occur for no apparent reason.

Iron

Hardware failure is usually accompanied by other symptoms. For example, the endless shutdown of Windows, which arose due to incorrect work hard disk, appears and slow loading, and lags while using the laptop, and errors, including blue screens death (BSoD). Defects random access memory also manifested by BSoDs, problems when copying and moving files, program startup errors, etc.

The "clinic" of hardware problems is very diverse and also often does not have obvious causal relationships.

BIOS errors can occur due to the exhaustion of the CMOS battery (on laptops older than 4-5 years), incorrect installation of the update, or damage to the chip where the firmware is stored. They are manifested by the fact that the machine does not turn off completely when the power button is pressed, does not reboot, does not go to sleep.

If you tried to fix the failure by reinstalling the operating system, but this did not help (provided that you installed the correct distribution kit and verified drivers), then the reason lies in a hardware malfunction or a BIOS failure.

We carry out step-by-step diagnostics and troubleshooting

Checking and configuring power settings

Statistically, most problems with shutting down a laptop are related to power settings, so we'll start with them. So, open "Power and sleep settings" by clicking on the battery icon in the system tray or by going to the "Power Options" section of the control panel. Click on the jump menu (on the left) "What the power buttons do".

Make sure that "Turn off the display" or "No action required" is not selected in the list of instructions when pressing the buttons and closing the lid.

If Shutdown, Hibernate, or Sleep is set, and the laptop still does not turn off completely, try turning off one by one Quick Start, Sleep, and Hibernate in the list of shutdown options.

If there is no result, return to the beginning of the "Power Options" section and click "Power Scheme Settings" opposite the active item.

The last operation can also be done through the device manager, checking "Allow shutdown to save power" in the properties of each USB controller, but this is faster.

Test run in safe mode

To check if program errors, viruses, and most drivers are involved in the problem, starting the computer in safe mode. It loads only the main components of the operating system. Programs that start working with the OS and viruses are inactive in this mode.

To enter safe mode:

• On Windows XP, Vista and 7: reboot, before starting the next OS start, press the F8 key and select "Safe Mode" from the menu.

If the laptop turns off normally in safe mode, the reason lies in the components that do not work in it.

What to do

• Scan your system with an antivirus.
• Boot into normal mode, open the "Startup" tab in the task manager (in Windows XP and 7, startup is located in the Msconfig utility), disable programs one by one, restarting the computer each time and checking if the problem is resolved.

• Reinstall device drivers. Particular attention is paid to Intel drivers, as one of the most common culprits for a failure, in particular, the Intel Management Engine Interface. Along with reinstalling this driver, it is recommended to uninstall the Intel Rapid Storage Technology utility (if available).

System stability assessment

If the laptop still does not turn off after shutting down in safe mode, the source of the problem is probably in the OS itself or in the hardware. A hint can be given by the system stability monitor.

To start the monitor, go to the "System and Security" section of the control panel, open "Security and Maintenance", expand the "Maintenance" tab and click "Show stability log".

The monitor window displays events that affected the stability of Windows. Click the date the problem occurred and view the list of errors. In some cases, the system directly indicates what was their source. In my example, this is hardware.

What to do

• Click "Search for a solution" next to the error message and follow the instructions to resolve it.

If the system does not offer anything specific or does not indicate the source of the problem, you will have to call on the event log to help.

Event log analysis

The Windows event log, among other things, collects information about the performance of the computer during the shutdown process. If the shutdown takes longer than it should, an error entry appears in the log indicating the reason - a specific application, service, driver, etc.

It is most convenient to open the event log using the search:

The section where the necessary data is stored is in the list "Application and Services Logs" - "Microsoft" - "Windows" - "Diagnostic-Performance" - "Running". The middle part of the window displays all events related to this category. We are interested in the category "Performance monitoring at shutdown" (all event codes starting from 200).

Find information about errors and critical events in this list. A single click on a line shows error information at the bottom of the list. To view it in a separate window, double-click on the line.

What to do next

The identified source of the problem should be eliminated if possible. If this application is removed from the startup list or uninstalled. If the service is disabled (except for those critical to the operation of the computer). If the driver - reinstall or disable the hardware associated with it in Device Manager.

Other Ways to Fix Windows Errors

• If the failure occurred after updating the operating system, installing or removing software, treating viruses, cleaning the registry, and other similar operations, roll back to a restore point. Press Windows + R on your keyboard (to launch the Run utility), enter rsrtui in the Open field and click OK - this will launch the System Restore utility utility. Select a checkpoint that was created before the problem occurred and follow the program's instructions.

• Failure due to damage system files, eliminates the utility utility sfc.exe. To run it, open a command prompt (as an administrator), enter the sfc /scannow instruction, press Enter and wait for the scan and recovery to complete.

• Windows 10 problems that cannot be fixed by any of the methods described are often fixed by the Microsoft MediaCreationTool utility (download by clicking on the "Download tool now" button, run it, select the "Upgrade this PC now" option and follow the instructions). Its work lasts 40-60 minutes, it may seem to you that the system is being installed again, but after the end all your files and settings will remain in place. However, in 2 cases, MediaCreationTool will not help you: if the laptop is not connected to the Internet and if the shutdown problem is not related to operating system.

Reset BIOS settings

If all attempts have been exhausted, and the laptop still does not turn off, this is the last thing you can do at home. But provided that:

• the car is not under warranty;
• you have the skills to disassemble and reassemble a laptop.

The essence of the method is to briefly remove the CMOS memory power supply - a small round battery on the motherboard (or several batteries in one braid). The difficulty is that the battery can be located anywhere - sometimes, in order to get to it, you need to completely disassemble the device. On some models, the battery is soldered, but more often it is connected through a connector or installed in a socket, as in the picture.

Before the procedure, do not forget to completely turn off the power to the laptop. After 15-30 minutes, replace the battery, turn on the device and check if the problem is solved. If yes, I congratulate you. If not, the problem is probably more serious than it seemed and needs to be diagnosed in service center. But this, fortunately, happens infrequently.

Some PC and laptop users are faced with one problem - their device on the operating Windows system does not turn off completely. Often, after calling the "Start" menu and clicking on the "Shut down" button, the computer continues to work.

For some users, the screen goes blank, but the coolers continue to spin. And for others, the operating room freezes when you exit, and no matter how long you wait, the inscription “Shutting down” does not disappear.

Photo: completion window

The reasons for this may be very different. These can be hardware errors, hardware conflicts, incorrect drivers, as well as individual programs and services that, while hanging, can prevent the operating system from shutting down properly.

Four ways to speed up your PC shutdown

For the most part, finding out the true causes of a malfunction can be compared to a detective. When you have to disassemble step by step what exactly prevents the device from turning off correctly. But first, a few typical solutions that will help speed up the shutdown of the Windows operating system.

Video: PC won't turn off

Managing the power of a USB hub

Mainly, this method is relevant for laptop owners. To conserve battery power, some USB devices By default, they are disabled, that is, they are no longer supplied with power. But not all of them are able to work correctly with this function and "inform" Windows about their status.

A situation arises that when it is turned off, the operating system accesses the device, but since it is de facto disabled, it does not receive a response. And as a result, the completion of the work is slowed down and freezes. To stop this situation, disable power management of the USB hub.

For this you need:

You can also:

Most likely, there will be several of them, and for each you will need to do the following sequence of actions:

It is worth being prepared that this measure can lead to a decrease in laptop battery life. But, as a rule, most users hardly notice this. If a this method did not help you, then you can always return the settings to their original state.

Disabling services or applications

Under normal shutting down Windows terminates the execution of all programs, including those that were running in background. Naturally, the more services that were started while the operating system was running, the longer it takes to complete them. But if one of them periodically freezes, then this interferes with the regular shutdown.

To fix this problem, you first need to identify its source.

To do this, you need to view the logs for a description of the errors that have occurred. Windows stores this information in special logs.

To access them you need:

In them, we are looking for messages marked Error and Warning, they are marked in red and yellow, respectively. If they constantly mention the same service or application, then perhaps it should be disabled.

For this:

1. in the Administration menu, select the Services shortcut;
2. in the window that appears, we find an incorrectly working service;
3. click on it with the mouse;
4. new window selects the General tab;
5. changes Startup Type to Disabled.

There are two options for applications:

• remove them from the Startup list;
• manually, we disable the executable process using the Task Manager (to call it, you need to simultaneously press Ctrl + Alt + Delete on the keyboard).

Open the autoload list:

Reduce program closing time

The third method requires changes to Windows registry. To do this, you can make entries yourself. All actions with the registry can only be performed by a user with administrator rights. To call the Registry Editor in the Run window, you need to type the command regedit. In the window that appears, we need a section HKEY_CURRENT_USER, then select Control Panel in the drop-down list and then Desktop.

Here you will need to change the value of three parameters:

If the cause of the slowdown is "Shutdown", the service is WaitToKillServiceTimeout, which is located in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control. That its value can also be changed to 5000 ms. The structure of the registry depends on the assembly version. If you did not find the described parameters by their addresses, then use the Search, which is available through the Edit menu at the top of the window.

Enable ACPI

Sometimes the computer does not turn off because the connection between the operating system and the BIOS of the motherboard is not established, which in the normal state should transfer to it the functions of managing the power consumption of the hardware. In modern motherboards ACPI is enabled by default, but you simply can't turn it off.

But on older models, there were cases when the ACPI mode crashed, especially often this happened after flashing the BIOS. If you have a fairly “age” computer, and when you turn it off, the message “Now the computer can be powered off” appears on the screen, then you need to enable ACPI.

For this you need:

1. to restart a computer;
2. without waiting Windows boot, call Boot menu BIOS settings, (press the function key, for some models it is F8, F6 or F4, but there were also more exotic options Tab or Delete);

1. then in the BIOS find the ACPI item, and change its value to enable.

Other causes and their solutions

AT modern computers equipped with a FireWire board, the IEEE 1394 bus is often the cause of incorrect shutdown. But it can be disabled through the Device Manager. Another of the common problems, Windows shuts down, the screen goes blank. But the coolers keep spinning and the LEDs keep flashing. Most likely, the power supply fails, or one of the motherboard capacitors.

Only a visual inspection will help here, an attempt to replace the power supply. Determining whether you are stuck or just shutting down will take a little longer than usual is quite simple. Often, the mouse cursor remains active even when hovering. Although if he is “stuck”, then this is a hundred percent suspension.

Photo: Black screen with an error

But in most cases it is better to check as follows: try pressing one of the keys or . The fact is that the LED signals of the keyboard should respond to their pressing. If this does not happen, then regular completion you can't wait for work.

Unfortunately, complete shutdown device in case of incorrect shutdown can only be achieved by completely turning off the power. For system block just unplug it from the outlet. The laptop will require a long press (about 10 seconds) of the Power button, disconnect from the power cord and remove the battery.

If none of the above measures helped, then you can only sympathize. Ahead of you is an entertaining search for that device or driver that does not work correctly. In some cases, when a hardware conflict occurs, without creating driver or operating system updates by the manufacturers themselves, the problem cannot be solved.

It remains only to contact the support service, give a description of your equipment, tell what troubleshooting methods you tried, and wait for the updates to be released.