The personal account of the taxpayer does not work. Ways to enter the personal account of the taxpayer for individuals, the reasons why it may not work

New Personal Area taxpayer for individuals pleased everyone with the simplicity of the interface and colorful design. The new website of the tax inspectorate appeared in early August 2018. It has changed not only the design, but also some functions. Let's take a look at them in our article below.

Registration in a new personal account on the tax ru website is already beneficial for the taxpayer in that there is no need to stand in a painful queue at the tax office. Solutions to issues can be found without leaving home, namely:

• receive information about transport, property, overpayments and debts;
• monitor insurance premiums;
• receive tax receipts;
• download programs for processing 3-personal income tax on your computer, as well as fill out a declaration online via the Internet;
• send 3-NDFL data to the tax office via the Internet using EDS;
• monitor the status of the audit according to the 3-NDFL declaration.

All of the above features make the use of the LC very convenient. After all, it saves time, practically nullifying trips to the tax office.

How to access the LC service

Despite all the advantages, the site nalog.ru is quite simple. The only difficulty may be that you still have to personally go to the Federal Tax Service in order to gain access to your personal account. The good news in this situation is that this trip to the tax office may be the last for you: then all operations can be performed without leaving your home.

There are 3 options for how to enter a new taxpayer personal account:

• Register with any tax office. Registration is carried out by the IFTS employees only if you have your passport and TIN. After that, you will be provided with access data by which you can enter the new taxpayer's personal account.
• Via digital signature. In this case, the key certificate for checking the EDS must be issued by an organization authorized by the Ministry of Economic Communications of the Russian Federation. It can be used on any medium, but it requires cryptographic provider software for its correct operation. CryptoPro CSP module 3.6 and above.
• Through a personal profile on the GOSSLUGI website. If in the past you were already puzzled by registration and went to the post office or to the MFC for a password, then your page on the public services portal can use this data to go to the new personal account of the tax inspectorate. At the same time, the LC itself will not open to you immediately, but will first form in 1-2 days.

In case of loss of the password along with the login, as the tax authorities say, the personal account (new version) will be available only after a second visit with an identity card to the IFTS.

If there is a confirmed login and access password, then we go to the site of the tax inspection nalog.ru.

In the window that appears, enter the personal access data to the personal account received from the tax authorities. If you need to enter using other parameters, then select the appropriate sections, which are located on the right of the “Login” button: using an EDS or through the State Services.

Overview of the functions of the personal account

On the home page new version personal account of the Federal Tax Service of Russia, an inscription about the status of your taxes shines in bright large letters.

Or, you will see a less optimistic message about your tax debt with due dates.

There you can also see a number of buttons that go to further actions:

• taxpayer profile indicating full name and TIN;
• my taxes;
• my property;
• life situations;
• contacts;
• letters.

On the same page, you can switch to the version for the visually impaired or customize the colors and font of the interface as you wish.

When you click on the central inscription about the debt, you will find yourself on a page with a breakdown of taxes, showing the entire history of transactions.

The new version of the personal account of the taxpayer for individuals allows you to make selections by types of taxes, transactions and tax authorities. There you can also analyze in detail the accruals and payment status for a particular tax.

What can be seen in a personal profile

When you go to your personal profile, all your identification information will be visible:

• contacts;
• personal data;
• action history.

In the same place, you can get a cloud version of the digital signature, but it will be unqualified and valid only for the updated version of the taxpayer's personal account.

To do this, you need to come up with a password and send a request to create an EDS. In this window, you can also register with the Federal Tax Service an existing qualified EDS to work in the new version of your personal account.

And in this window, monitor the status of accounts abroad, and when opening such an account, notify the Federal Tax Service.

If, according to the IFTS data in your personal account, when you download a new version of the interface, you notice a discrepancy in personal data, then you need to write an adjustment to clarify the information. This is done by clicking on the orange button "Specify personal data".

After that, the application goes to the tax office and its processing will take about 30 days. But the very next day after filing the application, the tax authorities will write you an answer that it has been accepted into the case.

What can be seen in the service "My taxes"

When you click the "My taxes" button, you go to the history of transactions for current taxes.

For each tax, it is convenient to view the details, it reflects the amount of taxes paid and accrued by date. From the same tab, you can go to the page to clarify information about the property.

Additionally, in this window there are links to go to information on insurance payments and income, which the employer shows to pay personal income tax for you. True, insurance premiums will not be displayed immediately, since a request is first generated in Pension Fund and this usually takes several days.

But in the income information, you will instantly find information about the amount of your official salary in the form of a history of 2-NDFL certificates from the employer.

Each certificate can be downloaded here and read in detail. It loads like PDF document zipped into a ZIP folder.

In the same tab there is a button "Information about income from the declaration", which shows data on income tax.

What can be seen in the service "My property"

When you go to the "My Property" tab, information about your property is immediately displayed. Optionally, you can put a filter and see in detail by type:

• the property;
• land in the property;
• cars;
• boats, yachts, boats;
• airplanes, helicopters.

In addition, the property is filtered by the state of accounting and you can track even the property deregistered.

In this department, an application for a benefit is written or information on property is specified if they are incorrectly displayed in the IFTS. The application will go to the tax office immediately, but changes in the taxpayer's personal account will be displayed only after a few days.

At the bottom of the interface of the My Property window is the Property Assistance section.

It tells in detail what to do in non-standard cases. For example, if in your account when loading the page of a new service:

• not all properties are visible;
• shows an object that does not belong to you;
• objects are displayed with errors in the characteristics.

All parameters for the object can be viewed in detail by clicking on the name of the property.

What can be seen in the service "Life Situations"

On the tax ru website, the most extensive department in the new personal account of the taxpayer is “Life Situations”. They contain all the examples from life that can be managed online:

• transfer excess payment from one tax to offset payment of another;
• issue a refund of overpayment of tax to a bank account;
• correct information about the property;
• take advantage of benefits for certain categories of citizens;
• inform about an account in a foreign bank;
• submit a 3-NDFL declaration;
• make changes to the data on objects of taxation or the amount of tax;
• request various references;
• change personal data;
• get up and deregister in the tax;
• complain about the poor performance of the tax authorities.

Most of the operations in this window require electronic signature. It is registered by following the link from this window to the service for obtaining an ES.

Updating the personal account of the taxpayer has turned into a holiday.

The interface provides detailed examples of when a 3-personal income tax declaration is required:

• additional income, deductions from which have not yet been paid;
• overseas earnings;
• margin from the sale of property owned for less than 3 years;
• getting a win;
• a gift not from family members;
• expenses for the purchase or construction of housing;
• spending on health care;
• spending on education;
• pension spending.

The declaration can be filled out directly on the website or downloaded special program to fill out 3-personal income tax on a computer.

If you planned to fill out and send the declaration through the site, then you will need an electronic signature. In the case when it is missing, the service will redirect you to register an ES.

The same window displays all declarations sent in previous periods.

What can be seen in the "Contacts" service

The "Contacts" tab displays the data of the Call Center for working with taxpayers and the data of your territorial tax office, in which you are attached.

At this place, a preliminary time for admission to the Federal Tax Service is issued for the following situations:

• receipt and delivery of various documents;
• authorization in a personal account;
• reporting on paper;
• provision of information from various registries;
• registration and approval of TIN;
• entry in the passport about the TIN data.

The function allows you to select any tax department, regardless of the place of attachment.

It is very convenient to sign up in advance at the IFTS. In this case, you will be able to drive up to the inspection at the specified time and will be able to go to the inspector without a queue.

Comparison of the new version of the LC with the old

If desired, the user can view and evaluate old version personal office. To do this, hover over the orange button in the upper right corner "Go to the old version".

If you have not previously been registered in the old version of the personal account, then you will be asked to come up with a tricky password. Otherwise, you will not get access to the full functionality of the site.

To do this, you will need to go to the new version of the taxpayer's personal account as before and enter in the "Contact details" tab Old Password and come up with a new one. If you got into the office through an account on GOVERNMENTAL SERVICES, then, of course, you don’t have the old password and therefore you won’t be able to change it.

In the old version of the LC, the functionality is much less than in the new one. So, for example, in the taxes tab, only data on income and insurance premiums are displayed. In the new version, absolutely all taxes of a private person are reflected in a similar window.

And in the “Documents of the taxpayer” tab, only electronic document management and the possibility of contacting the tax office are included.

After you enter the old version, you will not be able to update your personal account. Therefore, you must either make a series of cancellations of the action, or close the IFTS website and re-enter the personal account.

Obviously, the Federal Tax Service is trying to simplify the work with taxpayers as much as possible. After all, the bulk of the issues can now be resolved from any computer using the new version of the personal account for individuals.

If you need personal advice or assistance in filling out a 3-NDFL tax return, as well as sending it to the tax office through the “Taxpayer's Personal Account” service, feel free to go to the page with ours.

I thought for a long time how to name this article devoted to an exotic solution to an exotic problem and at the same time do without obscene words addressed to the developers.

And four days after solving the problem, I was able to do without them, though for this I had to delete the entire long introduction with my attitude towards these wonderful people who were responsible for developing the site code itself.

Problem: The user cannot enter the Taxpayer's Cabinet. Everything is set up, all possible actions on the PC have been done. Browsers and there are no unwanted software of any kind that can affect the operation of browsers. Keys are up to date.

State: The main page of the Taxpayer's Cabinet opens, keys are selected, after which nothing happens, even error messages.

Even using the quick login, it was impossible to log in.

Cause of the problem: the counter of visits and analytics from a foreign company installed on the website of the Taxpayer's Cabinet - Openstat. Webmasters are aware of the problems that sometimes arise when using counters, but apparently not everyone.

After choosing a certificate, the cabinet opens again home page, but at the same time in address bar worth address https://cabinet.salyk.kz/sonowebinfo, also at the time the page is running, you can see the appeal to the address openstat.net. The solution to this problem is to edit the saved login page to remove the counter code.

Solution shown for Mozilla browser Firefox, but other browsers have the same tools.

We open the website of the Cabinet of the Taxpayer of the Republic of Kazakhstan, use the quick entry, select the entry certificate and we are redirected to the main page of the site, while in the browser bar the address https, and the page itself is in the memory of our PC. Go to browser menu Mozilla Firefox, select the item Development, then point Inspector.

The page opens in the following form divided into two parts. Scroll up in the Inspector to display the top of the page.

We look for two lines of the openstat.net script in the list, right-click on each of them, select the Delete node item - we have edited the page currently loaded on our PC.

After removing the counter code from the page, you do not need to update or click on the Taxpayer's Cabinet link from the bookmarks bar, this will load the page from the server, on which the counter code will be written again.

It is very common to hear complaints about the work of the taxpayer's office from users of the Tax Committee website. It is difficult for beginners to set up a personal computer, errors systematically appear when sending tax returns, users cannot receive or print documents. Problems with the work of the taxpayer's office constantly appear on the pages of Shakhimat, but government officials are in no hurry to solve the problems of taxpayers. At the same time, thousands of users work with the website of the tax committee every day, and in all likelihood, unlike officials, these problems are being solved. In order to learn the secrets of working with the taxpayer's office, it was decided to turn to third-party specialists for help.

The Shahimat website managed to contact a competent specialist, an engineer with a decent experience in maintaining the Software computer science and automated systems.

— Sergei, what do you think are the most popular mistakes that occur when working with the taxpayers' cabinet?

“Today, the whole family visits the taxpayer's office. At the same time, they try to use one computer and only one configured browser. Due to the peculiarities and imperfections of the software of the Tax Committee, errors often occur associated with the use of several keys on one computer. Perhaps the most popular error is the message "Your TIN does not match the TIN of the signing certificate." An error occurs after the user has logged into the account using his own key, filled out tax returns, but cannot be sent to the server.

— What browser, in your opinion, should be used when working with the taxpayer's office?

— Taxpayers have long chosen the browser Google Chrome. It works faster with the site, and is easier to set up. Setting Google Chrome is to open full access for the taxpayer's office. In additional browser settings, you should add restriction exceptions for cabinet.salyk.KZ.

— How to set up a browser to work with the taxpayer's office? Maybe there are some instructions?

— Unfortunately, the instructions on the website of the Tax Committee for setting up and working with browsers are morally and technically outdated. To get rid of the errors that occur, you need to seriously override all the settings of your browser. Ideal recommendations do not yet exist, but if they do appear, they may exceed the Greater Soviet encyclopedia(joke).

- How to get rid of the popular error and the message "Your TIN does not match the TIN of the signing certificate" from the side of the Tax Committee server?

- If a group of taxpayers using one computer to send tax returns is sure that everything is in order with their keys, then it is enough to set up work with cookies (cookies). The paradox of the Tax Committee software is that when registering a key, some data is stored in the browser. When reporting is sent, the stored cookie data is compared with the key data. If the cookies of the previous key are not deleted, then at the time of sending the tax reporting, the cookies will be different, a failure will occur and the message “Your TIN does not match the TIN of the signing certificate” will appear. Don't panic! The prepared form for sending should be saved using the "Save in the PN office" button. Select in Google browser Chrome "Tinctures", then "Show additional settings”, after “Personal data” and “Content settings”. A new pop-up window will appear, where in " Cookies", select the inscription "Delete local data when the browser is closed." In general, and all the settings for this problem. After closing the browser, the saved key cookies will be deleted.

- With the problem of the error and the display of the message “Your TIN does not match the TIN of the signature certificate”, we contacted the Software User Support Service of the Tax Code of the Ministry of Finance of the Republic of Kazakhstan twice, having previously described the problem in detail (answers numbered 1449747 and 1449750). Here is the first answer.

Dear user Information Systems Tax Code of the Ministry of Finance of the Republic of Kazakhstan, This message appears if, when sending the TNF, the taxpayer uses a key with a TIN that is different from the one under which he entered the NP Cabinet. The TIN, under which the taxpayer entered the Taxpayer Account, is visible in the upper right corner of the Taxpayer Account “You entered as ....” When sending TNF in the IR Cabinet, the TIN is extracted from the signature certificate and compared with the TIN of the taxpayer authorized in the system.

- And this is the second answer.

Dear User of Information Systems of the Tax Code of the Ministry of Finance of the Republic of Kazakhstan, please clean:
1. Internet browser cache.
2. Java application cache. The instructions are in the attachment.
Then go to the NP Office again.

- Sergey, how effective are the methods for eliminating the error that have been proposed by the support service?

- To put it mildly, the answers are not professional and do not solve the user's problems. In the first case, this is a standard unsubscribe, in the second case, the proposed solutions do not fix the error. Doubters can experiment!

» » » Eliminate errors in the taxpayer's office

23 comments on the article “Fixing errors in the taxpayer's office”

Amazingly simple solution! The error "Your TIN does not match the TIN of the signature certificate" crashed constantly when trying to send tax returns. I climbed a bunch of sites, all around solid advice on reading the instructions. Thank you smart people for simple solutions.

Working with the taxpayer's office is like talking to a blonde, new tricks every time. For several years of work, it was not possible to get used to perversions in software. Either the browser is not the same, then the settings do not match. I sympathize with all taxpayers who submit tax returns electronically!

The same problems. I have not been able to send a report for a month now. As soon as I press enter personal computer or from someone else's computer of indifference, the Computer Setup Wizard comes out, then the browser does not match, the program java version does not match, etc. How many of them I downloaded, they all do not fit. What will we do?

• In any public service center there are several computers for independent work with the egov.kz portal. The egov.kz website also provides access to the Taxpayer's Cabinet - between Electronic Licensing and Electronic Government.

  Try to submit your tax report to the Public Service Center (or NK).
  For me, this move turned out to be easier than installing Java on a computer with Windows 10.1.

  • Stepan writes:

    Why suffer like this? Of course, specialists in software. But there is paid services, where everything will be set up for you in 30 minutes for a small amount. And you don't have to go anywhere and kill yourself.

    Peanut writes: