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Why is my Android phone not accepting mobile calls? Smartphone or tablet on the Android platform does not dial, does not ring, does not call, nothing happens after dialing the number

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
  - If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
  - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
  - If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in home region in whose territory the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
  
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- How to keep your number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
  
  In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
  
  If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
  - Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
  
  The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
  
  The service operates in two modes:
  - one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.
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- What do I need to determine the numbers of the callers?
  To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.
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- Why didn't I get a number?
  The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
  2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
  3. Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
  4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
  5. Reboot the device (switch off and on).
  6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
  7. Move the SIM card to another device. If mobile Internet does not work in another device either, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. Latest Versions software you can download for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?
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- How to top up an account?
  Choose any convenient way:
  1. Top up your account with a bank card or e-wallet in the Payment section.
  2. On the home page In your personal account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If it is not possible to pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use free service Pay for me.
  6. If you are a client of Sberbank and your bank card is tied to a phone number, specify the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
  - For what period can I get the details?
    You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.
    
    Your details are stored for 36 calendar months (even after termination of the contract).
    
    If you have activated the "Periodic bill detailing" service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can get the report at next month after connecting the service.
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  - Why can not all information be indicated in the detail?
    The subscription fee is charged in accordance with the Subscription Terms.
    
    To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number
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  - How to unsubscribe?
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  - Can I listen to the recording of my telephone conversation?
    MegaFon does not record calls from subscribers.
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  - How to set up call forwarding?
    You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
    
    If established forwarding does not work, check if your number is subject to restrictions and if the number is correct.
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  - What is VoLTE technology and what do you need to use it?
    The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.
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  - - You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
    - Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.
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- Emergency help
  - How to call the emergency service?
    Single call number emergency services:
    
    1 - Fire Service;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service of the gas network.
    
    Emergency phone numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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  - What should I do if my phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services while traveling in Russia and around the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - contact the MegaFon salon with a passport.
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  - How to connect and disconnect services in roaming and spend less at the same time?
    The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
    
    No need to change settings while roaming mobile internet.
    
    Note!
    
    Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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  - Why is my mobile internet not working while roaming?
    - Not enough money in the account. Check the balance and replenish it if necessary.
    - The phone cannot find the network.
      Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
    - Data roaming is disabled in the phone settings.
      Go to settings and check if mobile internet is enabled while roaming.
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A lot of smartphone users are faced with such a problem when the phone does not receive incoming calls. There are a lot of reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons why incoming calls are not accepted. Well, and, of course, will be given useful tips troubleshooting. Well, let's get straight to the point!

Software failure

One of the most common reasons why the phone does not receive incoming calls is a malfunction operating system. This is quite a common occurrence, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones from not so well-known brands are more likely to be affected by this “phenomenon”.

To correct this problem maybe two different ways. The first one is the simplest - rebooting the phone. You can even just pull out the battery for 10 seconds, then insert it back and turn on the device. In most cases this decision helps.

The second way is a factory reset. If the first solution did not help, then the failure occurred at a more global level, and a simple reboot will not fix it. In this case, resetting the settings to their original state helps a lot. You can perform this procedure through the device settings.

Airplane mode

The second reason why the phone does not receive incoming calls is airplane mode. A lot of users like to use the "Airplane Mode" function, so that no one bothers them for some time. But, as practice shows, a very large percentage forgets after turning off this function, causing them to not receive incoming calls.

The solution to this problem is incredibly simple - you just need to disable this feature. This can be done either through the status bar or as it is also called the “curtain”. You can also turn off "Flight" through the settings in the "Networks and Connections" section (on different phones, this section may be called differently). Also, "Airplane Mode" is disabled through the shutdown menu, which is activated by holding down the power / lock button.

Incorrect network definition

The next reason why the phone does not receive incoming calls is an incorrect network definition. Usually, the phone automatically detects the network on its own. mobile operator, but sometimes, malfunctions occur, as a result of which the device switches to the wrong frequency.

In order to fix this issue, do 2 simple steps:

Go to settings and go to the "SIM cards and networks" menu.
Next, you need to select the "Mobile networks" section and set the definition there either to automatic mode, or search and select the required network, according to your mobile operator.

Radio module failure

The next reason why the phone does not receive incoming calls is a faulty radio module. Unfortunately, nothing can be done about this. Often, communication modules in devices fail. This can happen due to a manufacturing defect, due to frequent falls of the device, moisture getting inside, etc. There is only one way to fix the problem - replacing the module with a new one.

Antivirus on Samsung

Well, at the end of a small fad dedicated to smartphones "Samsung". Very often, many owners complain that their Samsung phone does not receive incoming calls. This happens not only because of the above reasons, but also one more, separate, which applies only to devices of this brand. The fact is that if you install Dr. Web to a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be accepted.

There are two ways to fix this problem. The first is to remove the antivirus and find a replacement for it. The second is to go to the application settings, go to the "Profile" item and check the box next to "Receive all calls and SMS". Everything is simple!

On the Android platform, does not dial, does not ring, does not call in progress, after dialing the number, nothing happens. What to do and how to fix.

Many users face the problem when phone either tablet on Android based starts to freak out. It seems that nothing happened that could cause a malfunction, but it does not work as it should.

For example, the device has problems with dialing, outgoing calls, etc.. The reason for this may be:

1st: Software failure- i.e. the problem is a software glitch

2nd: hardware failure - i.e. the problem lies in the "hardware" (i.e. - replacement or restoration of spare parts of the gadget is required)

However, do not rush to get upset - in 90% of cases with problems outgoing calls and dialing smartphone a or android tablet is to blame software failure, which you can fix on your own.

Fixing a software bug:

Method 1. Pretty simple - go to "settings", find there « backup and reset" in which you choose full reset settings to delete all data. Be careful, using this method often turns out to be effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if the problem persists after it, see Method 2.

Method 2.

Based on solving problems with communication and network reception phone ov and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a few of them, however, the fewer functions an application contains, the more, as a rule, it is effective. Best controls system functions, corrects, and corrects everything possible mistakes settings and synchronization is small and easy to handle, free utility for Android devices. Download the app from Google Play and watch it additional options in the description is possible . After installing the application, it remains only to launch it. Further, from you, in principle, nothing more is required. The application will take full control of the device functions. (By the way, among other things, the gadget will start charging 20% faster, and its performance will also increase significantly, which will affect the loading and operation speed of all applications, games, and the system as a whole. On average, after scanning, the system runs on 50% faster.)

In addition, it is worth cleaning the system with a NORMAL antivirus. Best of all, it copes with this task kaspersky antivirus , which you can download. Unlike the “multi-cleaner”, Kaspersky Lab’s software is paid, so if you don’t have the opportunity to install such protection, you can skip this step ...

Method 3.

Changing the device software, or, as it is also called "re firmware ".This method, as a rule, requires certain skills and is solved by contacting the Service Center. For the independent implementation of this task, you need to contact the manufacturer's website of your device, download the utilities necessary for the firmware and the firmware itself, and then reinstall it on your gadget.

If none of the methods brought results, unfortunately, you will have to contact the Service Center for repair of your tablet a or smartphone a.

A smartphone or tablet on the Android platform does not dial, does not ring, there is no call, after dialing the number nothing happens. What to do and how to fix.

Under Android control. What to do and how to fix.

Many users face the problem when phone either android tablet starts acting up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.

For example, the device has problems with the fact that it is not possible to answer an incoming call, or they cannot get through to the device, although the call is on. The reason for this may be:

1st: Software failure- i.e. the problem is a software glitch

2nd: hardware failure- i.e. the problem lies in the "hardware" (i.e. - replacement or restoration of spare parts of the gadget is required)

However, do not rush to get upset - in 90% of cases with problems reception system voice calls and messages smartphone a or android tablet is to blame software failure, which you can fix on your own.

Fixing a software bug:

Method 1. Pretty simple - go to "settings", find there "backup and reset" in which you choose full reset settings to delete all data. Be careful, using this method often turns out to be effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if the problem persists after it, see Method 2.

Method 2.

Based on solving problems with communication and network reception phone ov and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a few of them, however, the fewer functions an application contains, the more, as a rule, it is effective. Best of all, it controls the system functions, corrects, and fixes all possible settings and synchronization errors, a small, easy-to-use, free utility for Android devices. You can download the application from Google Play and see its additional options in the description. After installing the application, it remains only to launch it. Further, from you, in principle, nothing more is required. The application will take full control of the device functions. (By the way, among other things, the gadget will start charging 20% faster, and its performance will also increase significantly, which will affect the loading and operation speed of all applications, games, and the system as a whole. On average, after scanning, the system runs on 50% faster.)

In addition, it is worth cleaning the system with a NORMAL antivirus. Best of all, it copes with this task kaspersky antivirus , which you can download. Unlike the “multi-cleaner”, Kaspersky Lab’s software is paid, so if you don’t have the opportunity to install such protection, you can skip this step ...

Method 3.

Changing the device software, or, as it is also called "re firmware ". This method, as a rule, requires certain skills and is solved by contacting the Service Center. For the independent implementation of this task, you need to contact the manufacturer's website of your device, download the utilities necessary for the firmware and the firmware itself, and then reinstall it on your gadget.

If none of the methods brought results, unfortunately, you will have to contact the Service Center for repair of your tablet a or smartphone a.

I do not receive incoming calls or do not pick up the handset when there is an incoming call on a smartphone or Android. What to do and how to fix.

Owners of Android smartphones often face situations where the basic functionality of the device fails. So, the problem with the lack of connection to the mobile network and the rejection of calls can occur with absolutely any subscriber. mobile operator. The phone seems to be on and working without failures, but other subscribers cannot get through - the operator reports unavailability, a busy line signal sounds.

It is important to solve the problem immediately after it is identified, otherwise there is a possibility of missing an important call.

Causes of the problem:

All the reasons why the phone does not receive calls can be divided into two categories:

failures in the hardware or software of the smartphone,
problems at work cellular network.

Among the most common reasons from the cellular network are:

No coverage area. Despite the prevalence of mobile networks, the constant development of new communication standards (3G, 4G, 5G), there are still places where the phone simply does not catch the network. Most often, the problem can be encountered in basements, in areas remote from settlements. Solution to the problem - if the phone does not receive calls and does not ring, try moving the device in space, controlling the number of network bars on the screen.

Accidents in mobile networks. If the base station of the mobile operator in whose coverage area you are is under repair or maintenance, the phone will receive calls every other time. You can wait for the completion of work or connect to another base station via special utilities for phone.

blocking mobile number. The operator has the right to block the subscriber if he violates the rules of service, or if there is not enough on the account Money. You can verify the blocking by calling the blocked number. Instead of the standard message “the subscriber is temporarily unavailable”, the operator will notify you of the “temporary blocking of the subscriber”. You can find out the reason why the phone does not receive incoming calls, you can contact the operator.

Software problems

If third-party or malicious software is installed on the phone, malfunctioning beta applications - the phone will drop incoming calls, and other subscribers will not be able to get through.

Solution:

1. all suspicious applications from a smartphone.

2. Install on your phone, check the device for viruses.

3. Remove blacklists or check blocker settings (such as Antinuisance for Android, Mr. Number, Should I Answer, etc.)

4. As a last resort, you can do it (keep in mind that when resetting, all personal data and downloaded files will be deleted).

Hardware causes of failure

Included mobile internet

Quite a lot of smartphone users are faced with the fact that they cannot get through to them due to the activated mobile Internet function on the smartphone (most often due to connection to 2G networks). Solution:

If the phone does not receive incoming calls, these standards will allow you to simultaneously receive calls from other subscribers and surf the Internet.

Two SIM cards in a smartphone

This problem is typical of outdated phones, where there is only one module for receiving a radio signal. Despite the two slots for SIM cards, while one card is online, the other is simply not available. The only solution is to purchase a smartphone with two radio modules.

Problems in the operation of the radio module

Owners of absolutely any Android device may face a problem. The solution to the problem is to restart the phone:

Hold down the device's power button for a few seconds;
Wait for the smartphone to turn off;
Turn it on again after 10-15 seconds.

Another way is to enable / disable the flight mode through the Android settings or the quick access panel.

Faulty SIM card or tray

If the SIM card is faulty, incoming calls will not work on the device. You can detect damage in the following way:

Try inserting the SIM into another phone.
If it receives signals, then the problem is in the SIM card slot.
If the SIM card is not registered on the network on another device either, contact the nearest office of the mobile operator and ask to replace the SIM card.

Problems with IMEI

If the current IMEI of the phone does not match the factory one, the smartphone may stop receiving mobile calls from other subscribers. Most often, the problem is faced by users who independently flash the device from one OS to another.

Find the current IMEI code of your smartphone by dialing *#06#.
Compare the number on the smartphone screen with the combination on the box of the device. If there is no box, you can check the factory IMEI by the image under the device battery.
If both codes match, the problem is not the IMEI. In the event of discrepancies, please contact service center to restore the device.