Frequently asked questions and known issues regarding Skype. What to do with the error "Unfortunately, we could not connect to Skype"? Sorry skype is not available at the moment.

What to do if Skype gives such a connection error?

When we enter a username and password in the Skype program, the data is sent to the server for verification. If the characters are entered correctly, the server reports that the operation was successful or that data verification failed.

The most well-known and frequently encountered connection problems are:

Let's analyze each point in detail.

1. Internet availability- you can easily check by going to any site. If the sites do not open, then the Internet speed is too low or it is completely absent. To eliminate the cause, you need to find out the speed of the Internet or contact the provider in your region.
2. Legacy version Skype programs interferes with intensive communication and causes a lot of trouble. You need to follow the updates and change in a timely manner outdated versions for new ones. For this installed program Skype needs to be removed from the PC, reboot the system, and then install the latest version. Many users, having downloaded the installation distribution for a couple of years, have never tried to update or replace it.

Before downloading the new version old program Skype must be completely removed from the computer, none of its folders should remain, otherwise other problems may arise. Typical actions to be produced:

After downloading, check the year of publication. If it matches the current one, then you downloaded exactly what you need.

Some users install the new version without uninstalling the old one. This is possible, but not desirable.

It is important to keep in mind that not all devices latest version Skype program will work without glitches. If you encounter a problem with the normal operation of the program after installing the latest version, try using the more reliable, also working 7.14.0.106.

If, after testing several versions, the program gives the same error, we look for the problem further.

Manual reset of browser settings:

• close all running programs, including Explorer;
• launch the problematic browser;
• press Alt, select "service" as the path;
• in the window that opens, select "properties", the tab "advanced" and "reset";
• check the option "delete personal settings" and press the reset button again;
• be sure to restart the browser, restarting the computer is not required.

Automatic reset of the firewall settings is carried out using special utility from Microsoft "Fix it". To automatically reset the settings, you will need to download and run the program on your computer. Then follow all the guide instructions in order.

Skype blocked by firewall or antivirus

Crash in the settings of the built-in system browser Internet Explorer can lead to various kinds of errors when starting programs installed on your computer. These include the "connection could not be established" error in Skype. Often this problem is solved very simply - by resetting the settings in Internet Explorer. If you don't want to, or don't know how to properly configure the system's main browser, you can temporarily disable it.

You can do it like this:

If, after disabling or resetting the firewall settings, Skype continues to display the message “connection could not be established”, it is possible that a similar procedure should be done with the antivirus installed on your PC. Most often, the problem of blocking the Skype program with an antivirus occurs when it has installed additional functions, like " parental control" etc. To establish a connection on Skype, the antivirus must be temporarily disabled.

The problem with starting Skype may be that it is overloaded with outdated data. They can prevent the program from starting quickly and working normally. Everything junk files must be removed manually in such a situation. We perform the following actions:

After that, you will see a table with files and folders on the screen. It is they who need to be removed, having previously selected them. Now you should restart the Skype program.

It is very often impossible to achieve a normal connection in Skype if access to skype.com domains is limited. What restricts access can be easily checked by running a special test. Access restrictors can be a firewall, network administrator, ISP home region. When you see the source of the problem, solve it by contacting system administrator, provider, or change the settings of Skype-blocking programs yourself.

The status of Skype servers can be checked on certain online services, and if they work without disruption, then the problem lies in your system.

Errors in the operation of the Skype system servers are very rare, and you just need to wait a bit until the problem is fixed by the developers.

In all other cases When a “connection failed” problem occurs and cannot be resolved, OS files, such as database or configuration items, may be corrupted. Sometimes it helps to find corrupted files and delete them. If you experience similar problems intermittently when you run other problems installed on your computer, you should call a PC repair wizard at home.

After reading the article, you will be able to determine for what reason your Skype program does not start.

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• Why latest version Skype for Android (6.0+) crashes when browsing the web in Chromium?
  The Chromium component in the Android System WebView is most likely deprecated. .

• Why did instant messages suddenly stop sending?
  Make sure you have an internet connection. If you have an internet connection, please restart the application.


• Why can't I see older messages in a group chat with chat history turned on?
  


• Where can I find my Skype ID?
  Open My profile and scroll down the list to Skype.

• Issues with sharing a file or photo on Skype for Linux.
  If you are unable to share a certain file or photos in a Skype chat, it is possible that there is a special character in the file name. Try renaming the file or photo to remove the special character and share it again.


• When you try to change the keyboard layout using a keyboard shortcut in Linux, the Skype file menu opens.
  You can change this keyboard shortcut to another keyboard shortcut in Linux.


• Issues when searching for specific text in a Skype conversation
  When searching, sometimes you need to double-tap a search result to move the focus to the found message.


• When calling and using the dial pad to select sound signals for touch input, they will not work if subtitles are enabled during a call.
  To fix this problem, just disable subtitles: > select Parameters>avatar> with subtitled, and then disable the option for display subtitles for all voice and video calls..

  Note. If you cannot show subtitles for all voice and video calls, but have enabled subtitles for a single call, then starting a new call with your caller will solve this problem.



• Some users using Skype for the web on EDGE may experience that it was not cleared after sending a message.
  We are working on a resolution to this issue to resolve it as soon as possible.
• Languages ​​written from right to left
  There is a known issue with RTL language support in Skype (version 8) Desktop Windows desktop and Skype for Web. For users using right-to-left languages, we offer the latest Skype version for Windows 10 (version 14) which fully supports these languages.


• Skype doesn't show up as an option when trying to allow camera and microphone in macOS Mojave settings .
  To fix the issue, run these two commands:
  • tccutil reset Microphone com.skype.skype
  • tccutil reset Camera com.skype.skype


• When I sign out of Skype for Linux, the app forgets my credentials even though this setting is disabled.
  You can fix this issue by installing the gnome-keyring package using the package manager on your Linux distribution.
• Snap feature in Skype for Linux does not start automatically as expected.
  We are working on a resolution to this issue to resolve it as soon as possible.


• Screen sharing in Skype for Linux does not show a red screen border
  The red border showing the screen being shared is currently not displayed in Skype for Linux.
• Linux Users with Wayland graphics server cannot share their screen
  Linux distributions with Wayland graphical server (e.g. Ubuntu 17.10) do not support screen sharing. As a workaround, you can use an Xorg operating system instead of Wayland.

Some Skype for Windows users are complaining that when they start the program " main page» is not available. The error looks something like this:

IN this moment The Skype home page is not available. For news and notifications, check back here a little later. Starting a Skype conversation is easy: select a contact and start talking. To call a landline or mobile phone or send an SMS. Just enter the desired number.

As I noticed, faced with this problem, many users think that Skype has stopped working. But I hasten to please - it is not so. Practically, given error does not affect the performance of Skype in any way, because you can still make calls, use chat and send files. For this it's simple click in the contact list on the name of the interlocutor and instead of an error page, you will see the usual correspondence window.

Why is the Skype home page not available?

• Installed operating system Windows XP
  The main page of Skype uses modern certificate security that is not supported by the IE browser for Windows XP. For this reason, users of these systems cannot resolve the error and the only thing they can do is simply ignore it.
• There is a problem with the Skype server
  During critical problems on the Skype servers, the main page may also be unavailable. As a rule, I write about all these errors on the blog, so see latest news and check if there are no such problems at the moment.
• Latest not installed Internet version explorer
  If you have an operating system Windows Vista or higher, make sure you have the latest version of Internet Explorer installed:
  • Windows Vista: Internet Explorer 9
  • Windows 7 and above: Internet Explorer 11
• Skype server access blocked
  To find out if this is the case, use the Skype access check service and make sure that the browser can successfully connect to the domain apps.skype.com(it is on this domain that the main page is hosted).

Skype users quite often face the problem that start page service does not want to be loaded in the program. At the same time, the account owner sees a notification that the Skype home page is not available due to the lack of an Internet connection at the moment. Few people know that the work of this program is closely related to the not very popular Internet browser Explorer and many problems directly depend on problems in it.

What to do if the Skype home page is not available

The algorithm of actions is extremely simple:

• Completely exit the program. You can do this by clicking right click click on the application icon in the tray and select the "Exit Skype" command.
• Launch Internet Explorer and open the Tools tab.
• In this section, you should activate the "Work offline" panel.

Often, these few steps are enough for the start page to start displaying normally again. This method solutions to the problem should be tested first and only after - to take other measures.

Next instruction:

• The first step is standard, you should completely exit the application.
• Launch the "Run" function on the PC (it is located in the "Start" menu).
• In the window that appears, you must write "% AppData% \ Skype" without quotes and confirm your action by clicking on the "OK" button.
• In this folder, you should find a file called shared.xml and delete it.
• Restart the application and check if Skype is still unavailable.

Please note that moving given file to the Trash will delete the entire message history!

If none of the above methods worked for you, try updating Skype to a newer version.

The main Skype page is not available - this is a fairly common problem among users, many are faced with a similar inconvenience. At the same time, contacts and correspondence pages work correctly, but the main page itself is inaccessible, and a notification often appears about the lack of access to the network.

In fact, this is more of a flaw in Skype itself, since too a large number users have the question "Why is the main page of Skype unavailable?". If you dig a little deeper, it turns out that the error is another stone in the garden of Internet Explorer (often). Skype and IE interact very closely, and the browser helps to load material on the main page. If for some reason there are failures at this stage, we will see the message Skype home page is not available.

According to the information received, it is necessary to make adjustments, first of all, in the browser. Despite the general dissatisfaction with IE, it will take a little patience to fix the problem.

Skype home page is unavailable, what should I do?

Method 1: IE setup

Skype home page is unavailable, what should I do? First you will need to configure IE. The setup itself is as simple as possible, you need to allow the browser to work offline, that is, without user intervention. This is somewhat bad, as it adds another process to the computer's memory, especially since, in addition to Skype, there is no other use for the browser.

So, if the main Skype page is not available, you need to do the following:

1. Completely exit the application, also check that there is no minimized program in the tray or in the notification window. It is better to further study the "Processes" tab in the "Task Manager";
2. Launch IE browser;
3. Click on the "Service" tab;
4. Select "Work offline" from the drop-down menu.

This is the first option why the main Skype page is not available, it is also the key one. Thanks to such simple actions, you can return the correct processing of the program. Sometimes the procedure is not enough and should be done in conjunction with next instruction, although you can check the performance at this stage.

Method 2: Update the master page file

The next method, if the main Skype page is not available, what to do is to update the file itself, which is responsible for this function. Of course, we will not create it manually, since this requires serious skills and training, but this is not required. We only need to remove old file. Of course, you must first completely close the program itself.

1. To clean up the file, go to the system partition, usually C;
2. Then select "Users" and follow the folder with the active account, it is called according to the nickname;
3. Next, you need to select the category "AppData", but it is hidden by default, so you need to configure the browser;

1. Click on "Organize", the button is located at the top of the window, and select "Folder Options";
2. Check the boxes at the bottom of the list next to the item "Show hidden folders ...";

1. Next, go to "Roaming";
2. Find the items in the "Skype" group;

1. Delete the xml file;

1. Start Skype again.

An alternative option that will help you get to the desired section a little faster is to press Win + R and enter% AppData% Skype in the line.

The point is that after deletion, Skype will independently check for the existence of the file, when it turns out that it is missing, the application will recreate it, already with new parameters, which will probably work correctly.

The least tempting way to fix the problem is complete reinstallation Skype. The main disadvantage is that the history of correspondence is completely deleted, it is this nuance that does not allow us to recommend the method everywhere.

To ensure that important personal data is not deleted, you should first save all this information. You can find it in the same place as the shared.xml file itself, we have already dealt with this earlier. Just copy the files from the folder to any other partition.

1. Now go to "Control Panel" from Start;
2. Select "Programs and Features";
3. Find among the list of Skype elements;
4. Click on the "Delete" button, follow the removal instructions;

1. Download the file from the website https://www.skype.com/en/download-skype/skype-for-computer/ ;
2. Install the app.

An alternative and less radical option that can also help is an update. By going to the characteristic tab and checking if there are any available updates, you may not need to reinstall. The same should be done with the browser, quite often it is very old, as updates come along with Windows components. The update center itself is usually disabled and the browser is outdated, update it, the problem will probably go away.

Even though the main page does not have a very important function in the life of Skype, it is quite intimidating for many users. With a high degree of probability, some way will have a positive impact on the program. The only possible counterbalance is the antivirus, which includes Internet protection. Sometimes the hosts file settings block the connection. Disable active network protection in your antivirus and try restarting the program again. Also go to C:WindowsSystem32driversetc, run via notepad host file and make sure there is no entry linking to program domains or subdomains.

The correct organization and correct setting of Skype allows you to use your time more fruitfully and not waste unnecessary nerves on all sorts of mistakes.

If you still have questions on the topic “Why is the Skype home page unavailable and how to fix the problem?”, You can ask them in the comments