Cellular operator Velcom Belarus. Issa Velcom (A1.by) — personal account

Issa Velcom operates on the Belarusian market cellular communication since 1999. The list of services provided by the operator includes mobile communications, the Internet, calls to fixed telephone numbers. The company strives for continuous development and expansion of the list of convenient services.

For each SIM card holder mobile operator opens access to the Personal Account. With the help of the Personal Account of Velcom Voka (since 2019 https://asmp.a1.by), the subscriber gets the opportunity to manage services and receive up-to-date information from the mobile operator.

Access to the personal account allows the client to independently change the tariff plan, receive information by personal account and take other actions.

Follow the link to enter or register in your account - REGISTRATION & LOGIN

Click on the "Register" button and merge the instructions.

• by mobile number;
• USSD;
• PUK-1.

SMS - message

In the form on the page that opens, enter your mobile phone number, and then click on the "Send confirmation code" link directly below the input field. Then a message containing an SMS code is sent to the cell. The numbers must be entered in the form field of the same name. Re-requesting the code is allowed only after 3 minutes. The next step is to enter the field twice, followed by pressing the registration button.

USSD

By selecting this item, you go to a page containing a small guide to action. You will need to send a request from your mobile *141*0# .

You should answer the SMS message that came to the phone by indicating in the text a password of 5-10 alpha and numeric characters. The procedure ends after receiving a notification of successful registration in the system.

The indicated method is considered the most convenient of the existing ones.

PUK 1

Usage specified method identification requires the connection of the corresponding service.

To complete the procedure, you will need to contact a Velcom sales or service point in Lytkarino, Vitebsk or another city in Belarus.

Login to velcom personal account (www.a1.by)

You can enter the office without any problems:

Possibilities of the subscriber's personal account

Immediately after registration and authorization on the site, you can get access to the client's personal profile in A1. It is convenient to use it to manage the number and track the status of a personal account. The list of operations performed through the self-service cabinet includes:

• balance check;
• clarification of information about the tariff plan;
• connection or disconnection of number service;
• activation and deactivation additional services: voice mail, call forwarding, etc.

The financial section of the personal account allows you to get information regarding installments, payments made, cope with payment for cellular services using bank card. The subscriber is given the opportunity to cancel an erroneously made payment.

You can also contact the support team using Feedback to resolve important issues.

User manual - main page and main sections

Upon completion of the identification procedure by any of the above methods, a main page personal account A1 by.

The left column is a short menu. The main part of the window is occupied by a duplicated menu with detailed description each of the items. At the top of the page, the user's data is given with the indication of the full name. and mobile phone numbers.

It displays information about the selected tariff plan, indicating the remaining amount of funds in the account. Also in this section you can get information about available benefits, methods of making settlements with the operator, assigned subscriber status.

This section contains PIN, PUK codes, date of registration in the system.

The Details tab contains information about:

• Subscriber ID number;
• number and date of creation of the personal account;
• transactions for the previous month;
• chosen payment method;
• the number of minutes remaining in the promotional offer.

Finance

This section contains the data required by home TV and Internet subscribers for timely payment for the services received. Here is a detailed history of payments made, along with advice on payment, the option of replenishing the balance with a special card is available.

installment information

This section contains information on the number of remaining payments for the purchased equipment, along with the amount of the payment, the repayment period.

For the convenience of customers, it is possible to write off payments on their own - there is no need to contact sales and service points for help. It is enough to deposit the required amount Money on account.

In this section, A1 (Velcom) subscribers in Gomel, Vitebsk and other cities of Belarus have access to information about the amount in currently on the account balance. You can also examine the information regarding the payments credited for the 2-month period. For each of them, the following information is provided:

History of unconfirmed payments

The personal account contains a section with a list of completed transactions for registering payment. The user also has the option to view the status of each of the payments made.

You can register a payment for an amount within 3 Belarusian rubles. The validity period is 3 days.

Payment by EO card

This section allows Velcom subscribers to pay for home TV and Internet using a special card.


To complete the operation, you will need to specify 14 digits of the code. The necessary information is given on the express payment card.

Wrong payment

A1 by personal account provides an opportunity for each subscriber of digital TV, mobile communications and home Internet to return an erroneously made payment. You can use this option if you made a mistake in the entered cell phone number. The procedure for consideration of the sent application for a refund takes within 3 days.

Notification of the results comes in the format of an SMS message to your mobile phone number.

You will need to meet the following conditions:

• the amount of the payment made within 30 Belarusian rubles;
• up to 2 weeks have passed since the date of the operation;
• the number of erroneously entered digits in the number is not more than 2.

Also, it is allowed to return money when paying to the PRIVET subscriber number only when the declared amount of funds remained unused on the account as of the date of application processing.

In other situations, it is necessary to use the help of employees of the Wellcome cool points or the operator to whose account the funds were erroneously deposited.

The application form contains the following items:

• the amount of funds - within the specified limit;
• the number to which the funds were erroneously sent;
• the correct number where you need to transfer money;
• date in standard format DD.MM.YYYY.

Rooms mobile phones should be in the commonly used format YYXXXXXXX.

You will also need to confirm your agreement with the terms of the refund and the correctness of the information entered.

Accounts, detail

The section contains all data regarding the subscriber's accounts. The user has access to detailed information on the account and indication of information on charges made within six months and for the current period - the previous day.

You can also place an order for an invoice with sending it to an e-mail address, adjust the entered address, and the invoice delivery method. However, it should be taken into account that the service becomes unavailable during the period of preparing an invoice for the services provided - from the 1st to the 3rd of every month.

Accruals for the current period

The section allows you to study information on how much home Internet and TV services cost. This takes into account the size subscription fee and VAT. The cost of services is given for the current calendar period - month.

The account balance at the beginning of the period, the amount of payments made, their amount are indicated.

By clicking on the "Details" button under the specified information, you can request detailed data regarding the cost of home Internet and TV services, the amount of the subscription fee and VAT. Information is displayed on the screen in the format of a small table.

Detail view

By going to the specified section my.A1.by, you can request detailed information on calls made and SMS messages. Information is available for each month from the past half year, as well as for the current period.

The information displayed on the screen is grouped into categories:

• incoming;
• outgoing.

After filling out a short form, you must specify the data of interest, and then click the "Next" button. The M-code will be sent to cellular telephone in SMS format. The specified information should be entered in the appropriate field.

Order an invoice by e-mail

Each subscriber has the option of re-ordering an invoice for the provided communication services.

Information is sent to the e-mail address indicated by the client in the process of signing the contract.

If the subscriber repeatedly changes the invoice receipt address during the month, the information is automatically sent to the address recorded in the system at the time the invoice was prepared for the past billing period.

To order an invoice by e-mail, you will need to make adjustments to the delivery method in the corresponding section of your Personal Account.

Bill delivery history

Information is collected here regarding the date of sending regular invoices for communication services provided by Velcom. However, the information may not be available if the user has selected the "Pick up" delivery type.

How to change shipping address

The procedure for changing the billing address is as follows:

1. From the options offered in the corresponding section of the Personal Account, you will need to select an e-mail.
2. Then you must specify the address Email in the corresponding form field. You can enter several at once, separating them with a comma. When choosing the specified invoice delivery method, the information will be issued in PDF format. You can also specify additional Excel media to get the information in a convenient Excel spreadsheet format. You need to select the appropriate invoice format using the drop-down list.
3. The final step is to click the "Next" button. You are redirected to a confirmation page.

Subscriber Services

You can get acquainted with what services are currently active in this section of your Personal Account.

Here is a list of connected options in a convenient table format:

• Name of service;
• activation date;
• service status;
• status reason.

You can activate or deactivate the options you are interested in within the selected tariff plan: 3G-unlimited to all networks, Melofon, MMS, Conference calls, etc.

Tariff plan operations

The tariff plan can be adjusted at the discretion of the subscriber. As part of this section it is allowed to connect or disable individual options, suspend service phone number. Here you can also get detailed information regarding all tariff plans available to Velcom with a description of each of them. You are given the opportunity to adapt the TP according to your personal needs.

Number change

The cost of the first number change during the calendar month with a decrease in the monthly fee should be clarified at the time of the operation, if the monthly fee is expected to increase, the service is provided free of charge.

Subsequent change of number in any case plane tree. In this case, the balance of the account must contain the amount of money that is enough to pay for the service. Specific conditions for changing the number are described on the corresponding page. To do this, you need to click on the link leading to the description of the terms of service.

The procedure for changing the number is carried out by filling out the corresponding application. The form contains the following fields:

• number mask - 9 last digital values;
• room category:
• platinum;
• diamond;
• gold;
• silver;
• bronze;
• simple.

By setting the specified parameters, the subscriber can change the number online.

Mobile Internet

At the same time, calls can be redirected to a cell or landline phone. It is proposed to set the appropriate type of action for different phone states: busy, not answering, out of network coverage. You should go to this section of your Personal Account and enable the service for desired types calls:

• If there is no possibility or desire to pick up the phone, the Subscriber does not answer.
• Line is busy - Subscriber is busy.
• Staying outside the access zone or the device is turned off - The subscriber is unavailable.

Unconditional forwarding allows you to immediately redirect all incoming calls to a specified phone number.

Voice mail (plus package)

In this section of the Personal Account, the subscriber is offered the opportunity to connect or disconnect the Plus voice mail service.

The option works as a personal mobile answering machine. You can also assign an email address to which all incoming voice messages will be sent.

Feedback

The site has a form feedback. You can fill it out to submit your application. As soon as possible - within a day - experts will consider the received appeal.

You can ask a question from the Personal Account. The received answer is placed in the "View history" section.

Suspension of services

When you go to this section of the Personal Account of Wellcome By, you can pause the use of communication services. When this option is enabled, a corresponding notification is displayed.

Mobile operator Velcom Belarus is a reliable company offering its customers optimal service conditions at a favorable cost. Having studied the existing Velcom tariffs, each subscriber can choose for himself the one that is most consistent with his needs and lifestyle. Tariff plans from Velcom include in their description the most clear and transparent connection conditions - here you will not encounter hidden additional fees or unexpected write-offs of money from the phone balance.

The tariff offer "Comfort" from Velcom was developed and announced back in 2016. This is due to the ever-growing need of modern subscribers for unlimited and stable Internet access. The use of social networks, instant messengers and other services installed on the phone is the reason for the rapid disappearance of traffic and the burning of gigabytes.

Tariffs "Comfort" Velcom is a redesigned line called "Smart", which previously existed with the provider. The purpose of creating the offer is to meet the needs of Velcom customers in Internet traffic as much as possible, as well as the opportunity to significantly save on voice communications. Calls made within the 3G network are not subject to billing. The main condition is mobile device 3G connection must be supported.

The line includes several tariffs, which will be discussed below.

Suitable for those who surf the Internet not too little, but also infrequently, for example, they mainly communicate on social networks. One gigabyte of traffic can be used to navigate online maps, play games online, and view photos. The tariff "Comfort" from Velcom includes an unlimited amount of communication within the 3G network, 100 minutes for other subscribers and gigabytes of Internet.

A subscriber using "Comfort 2" has access to advanced features, a larger amount of traffic, which means large quantity options for spending time online. This tariff from Velcom for two gigabytes allows you to watch videos, download photos and listen to music. It includes: unlimited communication in the 3G network, 200 minutes for communication with clients of other companies and two gigabytes of traffic on the Internet.

Suitable for active Internet users who often use social networks and video hosting sites. Velcom client receives a large amount of traffic and included minutes in addition to unlimited communication 3g. The tariff includes: unlimited communication in the Velcom space, 300 minutes of communication with subscribers of other operators and four gigabytes of internet.

Another suggestion that should not be ignored. It will appeal to Velcom subscribers who regularly use mobile Internet and constantly download applications, music and videos. This includes: unlimited communication in the Velcom 3G space, 400 minutes of communication with other subscribers and eight gigabytes of network traffic.

Tariff Lemon

In 2019, the operator Velcom launched a new youth tariff plan called Lemon. Its main feature is unlimited use social networks, as well as the ability to transfer to next month enabled traffic. For customers over eight and under ten years old, connecting to the Lemon tariff will cost nine rubles ninety kopecks per month.

Unlimited Internet traffic allows subscribers to be constantly online in networks such as Instagram, Vkontakte, Viber, as well as in the World of Tanks Blitz game. In addition, the tariff includes four gigabytes of traffic for all other online activities (it can be accumulated and carried over to the next month). A nice bonus is the provision of 100 minutes for calls to subscribers of other networks and free digital television Woka.

Velcom customers who have connected the Lemon tariff may not even think about a possible traffic overrun. If it is reset, the system will send an appropriate notification, after which the user will be able to receive additional package(its cost is 2.5 rubles per gigabyte).

A person who has reached the age of majority can independently connect Lemon at any Velcom service point. You can also make an offer for a younger client; this requires his passport and the presence of one parent (guardian) during the procedure.

Smart and Business class

Velcom has two more profitable tariff offers for active and business subscribers, which should be mentioned.

Business Class

This is Velcom's premium tariff, beneficial and convenient for those who are used to always having access to a stable connection and quality service. A user who has connected "Business Class" receives an unlimited amount of minutes for voice communication and fast reliable Internet. The only drawback of the proposal is the rather high cost.

"Business class" will be appreciated by subscribers who have an active life position, as well as the need to always be in touch. The tariff includes unlimited communication on the network and sending messages in any volume, as well as minutes for communication with subscribers of other Belarusian operators and international calls.

Terms of the tariff "Business class" on Velcom:

No restrictions on the amount of traffic on the Internet at 3G speed;

Unlimited calls within your region;

Unlimited SMS sending via Velcom network;

Message for 4.36 rubles to phones of other operators;

MMS for 16.35 rubles;

300 minutes for calls (package for the CIS and European countries);

Benefits for roaming and long distance calls.

The described fare offer is as convenient as business class when flying on international airlines. It is able to satisfy the most demanding needs of subscribers who have the right to call various numbers without thinking about the cost of the service. This becomes especially relevant in roaming, when the price of incoming and outgoing calls increases significantly. Mobile Internet here it is also on top - it is unlimited and has excellent speed.

The subscription fee for using the "Business Class" from Velcom is 108.89 rubles per month. The day the payment is written off is set in accordance with the date of connection of the tariff. During the execution of the contract with the company Velcom, the client must make an advance payment.

Premium tariff users can take advantage of the bonus: they can choose any phone number they like with a good discount. Numbers can be platinum (five identical digits in a row), diamond (the last four digits) and gold (alternating six digits).

The tariff plan called "Smart" is one of the most advantageous offers from Velcom. The subscription fee is fifty-five rubles. By paying this amount, the subscriber can use the following services:

Unlimited Internet traffic;

Free communication in the Velcom network;

Free sending of SMS messages to other Velcom clients;

Free SMS sending via Velcom network;

1000 minutes for communication with subscribers of other Belarusian operators.

Additional costs for customers who have connected "Smart":

Connection cost - forty rubles (when purchasing a new SIM card or changing the tariff);

Video communication (outgoing calls) - ten kopecks;

Messages to subscribers of other operators in Belarus - five kopecks;

MMC in the country - six kopecks, abroad - twenty-seven kopecks.

The tariff has some features that you should find out about in advance, so that later you don’t waste time solving problems and finding out unexpected information:

Forty rubles will have to be paid to someone who buys a SIM card, changes the tariff or restores service by Velcom;

The subscription fee is charged daily - thanks to this, subscribers avoid overpaying for communication if they connected at the end of the current month;

For the first time, the daily fee is debited from the account on the next day after Smart Velcom has been connected.

Internet only

Provider Velcom offers customers two categories of tariff plans intended only for using the Internet: for phones and for tablets.

"Easy" - without prepayment, the subscription fee is 1.63 rubles;

"250" for 2.72 rubles;

"350" - one month for 3.16 rubles;

"750" - only the amount of payment changes, it is equal to 5.12 rubles;

"1000" - 6.21 rubles are deducted every month;

"1500" for 8.61 rubles;

"3000" - three gigabytes of Internet with high speed for 15.8 rubles.

The last two items from the list are tariffs that can be connected together with Voka TV. Watching your favorite movies and TV shows will cost almost fourteen rubles a month.

Offers with mobile internet for tablets:

"WEB Easy" - without the included amount of information, monthly fee - 1.85 rubles;

"Start" - five hundred megabytes for 3.16 rubles per month;

"4" - four gigabytes, allowing you to fully work online, will cost 8.17 rubles;

"Tankers" is a widely advertised tariff for those who like to play online games. There are no restrictions and limits here, and the use of additional services given two gigabytes. The tariff will cost 10.57 rubles a monthly fee;

"8" - standard offer for twelve rubles per month;

"10 Voka" - television and high-speed Internet for 15.15 rubles;

“No obligations” – included in the tariffs without a monthly fee, you need to pay for the provision of the service after the fact.

Tariffs that include paid traffic are connected at a discount of 50% of the total amount.

New customers are eligible to receive a promo code valid for three months.

Light tariffs

social and special

Tariff plans less popular among Velcom customers. They include a sufficient number of minutes, as well as the ability to create “favorite” numbers and Internet traffic. Convenient for intended use.

pension

Velcom tariff for constant communication with family and friends, suitable for pensioners. It includes outgoing calls to "favorite numbers", as well as the described option itself.

The subscription fee for the "Pension" is 3.60 rubles per month. An additional Internet package is also available, connected through the Personal Account or by USSD command *135*1#.

Calls to five dedicated "favorite numbers" will cost 1.54 rubles.

Social

A tariff plan that allows you to always stay in touch with loved ones. Includes "favorite numbers" and outgoing calls to Velcom subscribers.

Subscription fee - 1.54 rubles.

Additional features of the "Social":

1.03 rubles for calls to one "favorite number";

Additional Internet provision.

USSD requests are simple and fast way obtain the necessary information from the mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember all of them. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information and service management:

Mobile Internet and MMS:

Telecommunications operator and Internet provider Velcom is one of the largest companies in the country. Its official website is located at velcom.by and provides a full range of mobile and home services, providing customers with a full range of options necessary for network and telephone communication. Let's take a closer look at the possibilities and tariff plans of the company.

The operator works in Brest, Vitebsk, Gomel, Grodno, Mogilev, Minsk and many other cities of the country. The company's website presents all available operator services and reflects the functionality of a standard user's personal account. The platform is located at Welcome.by.

In addition to the main resource, the provider has its own online store.

With the help of LC, subscribers can independently manage an active SIM card and all services connected to the number. Registration in the office is carried out according to a special form.

The subscriber then has access to automated services operator and can completely exclude his participation in the management of services, options and tariff plan.

Services Welcome Buy

The Belarusian operator provides the following services:

• mobile communications and the Internet;
• home internet and TV;
• VOKA TV (online TV).

The company provides subscribers with a range of services that cover the needs of communication cellular networks and with an internet connection. Velcom provides regular and interactive online TV with the help of VOKA TV.

With its own resources, the company is an individual entrepreneur, that is, a private provider, one of the largest in Belarus.

In addition to the main services, the following options are presented on the official website:

• roaming and international calls;
• static IP address, Internet protection, Antivirus, Firewall, block list, etc.;
• video calls, voice mail;
• business services - SIMid, Mobile Call Center, M2M Coordinator;
• satellite and SMS monitoring;
• entertainment subscriptions.

Rates

The operator offers several categories of tariff plans for the phone at once. Among them are the lines:

• "Comfort" - maximum amount options included in one package is suitable for young subscribers who use all the features of modern smartphones;
• "Smart Endless" and "Business Class" - all-inclusive packages, focused on business people;
• "Unlim" - a line that provides only Internet traffic;
• "Hello" - tariffs without a subscription fee, paid by the type of subscription for a weekly or monthly period, include various options for communicating by phone, the Internet, etc.;
• "For communication" - the line is focused on the provision of mobile communication services;
• "Pension", "Social", "Victory", "Data Transfer";
• "Starting" - a standard tariff plan that allows you to get acquainted with the services and capabilities of the operator.

Below are the tariffs of the "Comfort" line:

Comparative description of "Smart Infinite" and "Business Class":

Unlim service packages:

Possibilities of tariffs "Hello", "For communication" and "Starting":

Group of social tariffs:

Service packages cover different needs of subscribers, including pensioners and clients belonging to socially unprotected categories of citizens. Mobile Internet is included in the tariff plans and is provided in the form of additional unlimited packages that can be connected for a fee.

Home Internet provided mainly together with VOKA TV. Home Internet without television is represented by one tariff, which involves only an access point to the network - "Internet 50".

Comparative description of home Internet tariff plans:

Legal entities can activate Velcom services on special terms. To activate any tariff plan, an application is filled in according to the form presented on the site.

Velcom coverage area

The company provides services based on GSM (GPRS, EDGE), UMTS (HSDPA, HSUPA), HSPA+ technologies, providing subscribers with a 4G network throughout the country. The operator's subscribers are 4.86 million people, including representatives of small and medium-sized businesses and corporate clients.

The company is one of the largest in the Republic of Belarus, providing subscribers with a stable connection and Internet connection, both mobile and home. The provider attracts different categories of customers, as it provides services to different groups - children, youth, social. Among the subscribers of the operator there are business clients using available tariff plans for legal entities.