I can't access the Play Store. Possible errors and their elimination

When you try to update or download any application from the Play Market, you can sometimes encounter the "Waiting for download" error. In this article, we will explain why it occurs and how to fix it.

The indicated error can appear for various reasons, ranging from an unstable / slow Internet connection or incorrect operation external drive and ending with a serious failure in individual (pre-installed) applications or the operating system as a whole. Next, we will consider all the options for fixing the "Waiting for download" error in Google. Play Store, moving from the simplest to the most complex and even extreme.

Note: If your Android smartphone uses an antivirus or a firewall (preinstalled by the manufacturer or independently downloaded from the application store, it does not play a role here), before you start solving the problem voiced in the title of the article, disable it, or even better, delete it. An error may occur, including through their fault, and if so, then the implementation of the recommendations below will not give a positive result.

Most errors can occur from a small glitch in the system, which can be corrected by a banal reboot of the gadget. Restart your device and try downloading or updating the app again.

Method 2: Finding a stable internet connection

Another reason may be the incorrectly working Internet on the device. The reason for this may be ending or ended traffic on the SIM card or breaking the WI-FI connection. Check their work in the browser and if everything works, then proceed to the next method.

Method 3: Flash card

Also, the operation of the Play Market can be affected by the flash card installed in the device. Make sure it is stable and working using a card reader or other gadget, or just remove it and try to download the desired application.

Method 4: Auto-update applications in the Play Market

When downloading a new application, a pending message may also appear due to the fact that in this moment previously installed ones are updated. This can happen if auto-update is selected in the Google Play settings. "Always" or "Only via WI-FI".

Now let's move on to more complex solutions.

Method 5: Clearing Play Store data

Method 6: Remove and add a Google account

1. To erase your Google account information from your device, "Settings" go to "Accounts".



2. Next step go to Google.



3. Now click on the button in the form of a basket with a signature "Delete account", and confirm the action by tapping again on the corresponding button.



4. Next, to resume your account, go to the item again. "Accounts" and go to "Add account".



5. Select an item from the proposed list Google.



6. Next, a window for adding an account will be displayed, where you can enter an existing one or create a new one. Since you currently have an account, enter your phone number or email for which she previously registered. To go to the next step, press "Further".

If you're having trouble accessing a site or app Google Play or you can't download the instant app, check your connection. We recommend using Wi-Fi or a mobile network with a stronger signal. If you're using a Chromebook, check out our instructions.

Signs of a Weak Internet Connection

• Download timeout constantly expires, download does not start or stops at 0%.
• Google Play hangs when "Loading..." message appears.
• Pages in the browser do not open.

Make sure your device is connected to a mobile network

If there is no indicator, you may be out of mobile data coverage. Move to another location (for example, go outside) and check the signal strength again.

Note. If this problem occurs frequently, contact your mobile operator.

Turn Airplane Mode On and Off

If you have followed all the steps above and the issue is not resolved, contact your mobile operator.

Make sure your device is connected to a Wi-Fi network

Restart your router

If the device is connected to home network Wi-Fi, check your router manual for information on how to reset it. Most often this is done like this:

1. Disconnect the router from the mains and make sure that indicator lights extinguished on it.
2. Wait 30 seconds.
3. Plug the router back into power and wait 30 seconds for all the lights to turn on.

Advice for advanced users. Make sure your firewall is not blocking access to the ports required by Google Play (TCP and UDP port 5228).

If you have followed all the steps above and the issue is not resolved, contact your ISP or the owner WiFi networks.

The "Timed out" error usually occurs when the component instance failed to start. SQL Server Database Engine, the server name is incorrect, or there are network and firewall issues.

Error message text

In SQL Server Management Studio, notifications for this error might be as follows.

"Unable to connect to".

“Wait time has expired. The timeout period expired before the operation was completed, or the server is not responding. ( Microsoft SQL Server, error: -2)"

Program sqlcmd may return the following errors.

"SQL Network Interfaces: An error occurred while looking up the specified server or instance."

"Sqlcmd: Error: Microsoft SQL Server Native Client: The client cannot establish a connection."

"Sqlcmd: Error: Microsoft SQL Server Native Client: Login timed out."

"Unable to open connection to SQL Server."

"An error occurred while establishing a connection to the server. When connecting to SQL Server, this error may be caused by the fact that SQL Server does not support remote connections in the default configuration."

Typical causes of this error

Unusual bugs

Server with multiple IP addresses

Clients running in may receive this error when connecting to a named instance of SQL Server that is installed on a cluster or non-clustered machine with multiple IP addresses. This issue can occur in all versions of SQL Server.

Cause

When connecting to a named instance on remote computer to obtain the connection endpoint (TCP port number or named pipe number), the client uses UDP to connect to the SQL Server Browser service on the SQL Server computer or cluster.

Firewalls on clients prevent loose source mapping for UDP. This means that the response must come from the IP address to which the request was sent. If the response comes from an IP address other than the target, the client's firewall will drop the packet. This issue can occur when connecting to a clustered server or a single computer that has multiple IP addresses.

The following table describes combinations operating systems, where UDP packets may be dropped. This prevents a connection to a named instance of SQL Server or to a default instance of SQL Server that is not listening on TCP port 1433.

Decision

To work around this issue, you must do one of the following:

Turkish or Azerbaijani language

Connection attempts may fail if the current language is Turkish or Azerbaijani and the server name contains the letter "I". To avoid this problem, connect to the server using the IP address. If the instance name contains the letter "I", specify the TCP/IP port number when connecting. To connect to a specific port, use an alias.

Connection timed out on Google Play (Google Play) on Android.

Option 1

Option 2

Option 3

In file /etc/hosts

Option 4

Option 5

1 . Delete Freedom ;
2
3
4 /system/ets/

Quite often when trying to download an app from Google Play or get updates for an already installed programs the following message appears: "Connection timed out". Today we will try to find out the reasons why this bug occurs and find ways to fix the problem.

Option 1

The error may occur due to the fault of the provider due to incorrect operation of DNS servers, when the server cannot match the IP address of the device requesting information, and Domain name resource accessed by the user. In this case, you can solve the problem by installing Set DNS on the device and selecting GoogleDNS in the settings (superuser rights are not needed in the PRO version of the application, you can download it for free). If you access the Internet using Wi-Fi, just specify 8.8.8.8 in the router settings as a DNS server.

Option 2

You can try changing the connection method by switching from Wi-Fi to Mobile Internet 3G or vice versa. Perhaps the cause of the problem lies in the malfunctions occurring in the network that you are currently using to access the Internet. Consider also the fact that when working through wifi error may arise due to incorrect operation of the router (for new models, the firmware may be unfinished and contain bugs, so it is worth installing an alternative version, earlier and guaranteed to work).

Option 3

In file /etc/hosts there may be extra addresses. The line should be only one -127.0.0.1 localhost, and everything else must be deleted, then save and check Google's work play. To clean up the /etc/hosts file, root rights are required (the procedure for obtaining them for various devices we have repeatedly described on the pages of our site).

Option 4

The reason for the lack of connection may be incorrect due date on the device. In this case, not only the market does not work, but also the rest Google services- the validity period of the certificate has not yet come. The solution is elementary - to set the correct date.

Option 5

It is impossible to connect to Google Play, because the fake Freedom program for hacking games is installed on the device, which allows you to get money (items, resources) dishonestly. This program changes host file, located in / system / ets / (we already wrote about it in paragraph 3). Hence the inability to establish a connection. And now step-by-step instruction problem solving:
1 . Delete Freedom ;
2 . Obtain superuser rights (root-rights), if they have not been obtained earlier;
3 . Install Root Explorer and give it superuser rights;
4 . Find the hosts file in a directory /system/ets/ via root explorer, using a text editor, open this file, after which everything written there is erased and only one line is entered: 127.0.0.1 localhost;

5 . Execute save;

If the message " Timed out waiting for a response from the gateway. Check your network settings.", do the following:

1. Check Internet access

To resolve the issue, please check if Internet using a web browser Internet Explorer . If access to Internet no, contact your ISP for more information. Try again to activate the program after the restoration of work Internet.

2. Set up Firewall properly

If your computer has Firewall, add an allow rule for the process avp.exe or disable Firewall fully.

Firewall (firewall, firewall) designed to ensure the security of your work in local networks and the Internet. Firewall represents software package, which checks data transmitted over the Internet or local network, and, depending on the parameters Firewall, blocks or allows this network activity.

3. Check the system date on the computer

You can find out how to check if the system date is set correctly on your computer in the KB3508 article.

4. Retry activation in one hour

5. Contact Kaspersky Lab Technical Support

Quite often, when trying to download an application from Google Play or get updates for already installed programs, a message appears with the following content: "Connection timed out." Today we will try to find out the reasons why this bug occurs and find ways to fix the problem.

Option 1
An error can occur through the fault of the provider due to incorrect operation of DNS servers, when the server cannot match the IP address of the device requesting information and the domain name of the resource accessed by the user. In this case, you can solve the problem by installing GoogleDNS on the device and selecting GoogleDNS in the settings (superuser rights are not needed in the PRO version of the application, you can download it for free). If you access the Internet using Wi-Fi, it is enough to specify 8.8.8.8 as the DNS server in the router settings.

Option 3
In file /etc/hosts there may be extra addresses. There should be only one line - 127.0.0.1 localhost, and everything else must be deleted, then save and check the operation of Google Play. To clean the /etc/hosts file, root rights are required (we have repeatedly described the procedure for obtaining them for various devices on the pages of our site).

When working with the Play Market service, failures often occur. When you do this, you receive a warning about a server error or no connection. Dissatisfied users write messages to the support service: “I can’t access the Play Market.” This article will discuss the possible causes of such failures and how to fix them.

OS reboot

Users often complain: "I can't access the Play Market on Android." The fact is that on mobile devices, the OS often freezes. In order to solve the problem, you need to restart your smartphone. In a similar way, you can eliminate malfunctions this service and other applications.

Removing redundant information

A large amount of unnecessary information saved on the phone can cause errors in the Google Play program. The user needs to reset the utility settings:

• To do this, you need to open the device menu.
• Then you should go to the settings.
• Then you need to switch to the "applications" tab and select the Play Market program.
• The control window will pop up. The user needs to click on the "wipe data" button.
• And in order for the system to recognize the changes made, you need to reboot mobile phone.

Remove installed updates

What should users do if they post messages on the forums, such as: “I can’t access the Play Market on Android”? You can try to fix the crashes by uninstalling the installed updates:

• To do this, as in the second method, you need to go to the menu.
• Next, open the settings and select the line "applications".
• Then you need to mark the Play Market program in the list and click on the "uninstall updates" link.

The application will be reverted to its original state.

Reset Google Apps preferences

How to enter the Play Market if the above methods do not work? Sometimes resetting Google Apps settings can help resolve the issue.

To perform this event, you need to go to the settings. Then you need to check the item "applications". In the list of installed programs, select "Google Services". Next, click on the "clear cache" button.

Enabling the Download Manager app

If a this utility is deactivated, then errors in the operation of the Play Market program will occur constantly. To enable the "Boot Manager", you need to open the device menu. Then you need to go to the "settings" section.

Here you need to mark the line "applications" and switch to the "all" tab. In the list of installed programs, select "Download Manager". If the application is stopped, then you need to click on the "enable" button. After performing these steps, you need to restart your mobile phone and check the operation of the program.

Deleting a Google Account

It should be borne in mind that when deactivating an account, all important and necessary information will be erased. Before performing this procedure, you must create backup:

• To do this, you need to go to the settings.
• Then you should switch to the "accounts" tab and mark the desired one in the list account.
• Then you need to click on the address mailbox. The sync menu will open.
• The user needs to tick off the required items. Via this menu personal data and contacts are backed up.
• In order to save important information on the device, you should click on the "options" button and check the "sync" item. The system will back up all utilities.

After synchronization is completed, you need to deactivate Google account. How to enter the Play Market after deleting an account? Upon re-authorization, the user will be prompted to restore the backup. You need to click on the "ok" button. After deleting and reactivating the account, the operation of the Play Market utility should be normalized.

Troubleshoot program compatibility issues

One of possible causes The fact that Android device owners write “I can’t access the Play Store” is the presence of conflicting applications. Users install such utilities on their own. To the number malware should include the Freedom application, through which users make a free purchase of game currency.

Editing the "hosts" file

In search of interesting utilities, beginners go to unverified sites. After such visits, thousands of requests appear on the forums: “I can’t access Play Market from my phone”, “the money in my account has disappeared”, and so on. In order not to resort to complete reset all device settings, you need to edit the "hosts" file:

• The user needs to go to the "settings" section, check the "applications" item and switch to the "installed" tab.
• Select a malicious program from the list of utilities.
• Next, you need to click on the "disable" button.
• Then uninstall the app.

You cannot delete files without first stopping the utility. After rebooting the device, you need to check the changes made.

Return to factory state

What should I do if the above methods did not solve the problem? In order not to disturb the support service with numerous messages on the topic: “I can’t enter the Play Market”, you can try to fix the failures by resetting all settings. This is quite a radical solution. This procedure will help eliminate most of the problems associated with the operation of installed programs and the system itself:

1. First, go to the "settings" section.
2. Then it is necessary to mark the item "restore and reset". A new window will open. The user needs to click on the "reset settings" link.

Before starting this procedure, you must complete backup important data. Information saved to the memory card will remain intact. Next, you should restart the device and restore the backup copy of contacts.

Checking the network connection

Most often, users send messages to the support service with the text: “I can’t enter the Play Market, it says there is no connection.” In this case, the cause of failures is the lack of an Internet connection. You need to check the network settings and restart the router.

Enable Google Account

Play Market failures often occur due to a disabled account. In such cases, users send to technical support requests like: “I can’t go to the Play Market, it says, you need to sign in to your account.” In order to activate an account, you need to open the device menu. Then you should click on the "settings" icon.

Next, you need to check the item "accounts". Here you need to click on the "add" link. The user must provide an email address and a password. After completing these steps, you need to check the operation Apps Play market.

Checking the time and date settings

In the absence of a stable connection to the network, there is no need to panic and create topics on the forums: “I can’t enter the Play Market, it says a server error.” First, check your time and date settings. The user needs to enter the menu.

Then it is necessary to mark the item "settings". Here you need to select the line "date and time". Next, set the time zone and time. In this case, you need to enable synchronization with the network.

Disabling proxy settings

When they see an inscription that there is no connection, users enter queries into the search: “I can’t enter the Play Market, it says the connection has timed out.” Don't waste your time. In such cases, the first step is to check the operation of Wi-Fi. If other sites and programs open without problems, then the user needs to disable the proxy server. To complete the task, click on the "settings" button.

Next, you should make sure that the word “no” is displayed next to the “proxy server” item. In this case, the "advanced options" option must be activated. If there is no inscription, then the user needs to disable the proxy server settings.

Setting a Static DNS

If the above methods do not work, then you need to try to fix the problem in the following way. The user needs to return to the "Wi-Fi" section. Having selected an access point in the list, you need to click on the "change network" button. Then you need to check the box next to the "advanced options" item. Next, check the box next to the line "static IP configuration".

At the bottom are two DNS fields. It is necessary to fill them in with the numbers 8.8.8.8 and 8.8.4.4. Then you need to click on the "save" button. Next, you need to restart Wi-Fi on mobile device and re-check the operation of the Play Market application.

Changing Router Settings

Setting the MTU parameter - 1500 in software router is usually carried out automatically. For this reason, some applications do not start at all. This problem occurs on all devices connected to the access point. You can change the MTU settings manually. This will save the user from having to create requests: “I can’t enter the Play Store, Google Play is not working.”

In order to change the MTU parameters, you need to go to the router settings and open the "network" section. Next, switch to the "WAN" tab. Below you can see the line "MTU size". Enter 4 digits in the empty field next to the inscription. A user who is unable to contact the provider should specify one of several options: 1420, 1460, 1500.

Next, you need to save the settings and reboot the router. To change the MTU in the software from Asus, you need to open the "Internet" section. Next to the line "additional pppd options" you can see 2 fields. They need to write the number 1460.

Quite often, when trying to download an application from Google Play or get updates for already installed programs, a message appears with the following content: "Connection timed out." Today we will try to find out the reasons why this bug occurs and find ways to fix the problem.

Option 1
An error can occur through the fault of the provider due to incorrect operation of DNS servers, when the server cannot match the IP address of the device requesting information and the domain name of the resource accessed by the user. In this case, you can solve the problem by installing GoogleDNS on the device and selecting GoogleDNS in the settings (superuser rights are not needed in the PRO version of the application, you can download it for free). If you access the Internet using Wi-Fi, it is enough to specify 8.8.8.8 as the DNS server in the router settings.

Option 3
In file /etc/hosts there may be extra addresses. There should be only one line - 127.0.0.1 localhost, and everything else must be deleted, then save and check the operation of Google Play. To clean the /etc/hosts file, root rights are required (we have repeatedly described the procedure for obtaining them for various devices on the pages of our site).

We hope that the information provided here will be useful to you and help you solve the problem of not connecting to Google Play.