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What to do with the error "Unfortunately, we could not connect to Skype"? Frequently Asked Questions and Known Issues for Skype The Skype app will be unavailable.

As with any other computer program, when working with Skype, users may experience various problems associated with both internal Skype problems and external negative factors. One of these problems is the inaccessibility of the main page in the popular app for communication. Let's find out what to do if main page in Skype not available.

most common cause The inaccessibility of the main page in Skype is the lack of an Internet connection. Therefore, first of all, you need to check if your modem, or other means of connecting to world wide web. Even if the modem is not turned off, try opening any web page in the browser, if it is also unavailable, then this means that, indeed, the problem lies in the lack of an Internet connection.

In this case, you need to identify the specific reason for the lack of communication, and already, based on it, plan your actions. Internet may not be available for the following most common reasons:

hardware failure (modem, router, Network Card, etc.);
incorrect network settings in Windows;
viral infection;
problems on the provider's side.

In the first case, if you, of course, are not a professional master, you should take the faulty node to service center. In case of incorrect setting Windows networks, you need to configure it, according to the recommendations of the provider. If you cannot do it yourself, again, contact a specialist. In the event of a virus infection of the system, be sure to scan the computer with an anti-virus utility.

Also, you can be disconnected from the network by the provider. This situation may cause technical problems. In this case, it remains only to wait until the operator solves them. Also, disconnection from communication may be caused by non-payment for communication services. You will not be connected to the Internet until you pay the set amount. In any case, to clarify the reasons for the lack of communication, you need to contact the operator providing communication services.

Change status in Skype

First of all, check your Skype status. This can be seen in the upper left corner of the window, next to your name and avatar. The fact is that sometimes there are problems with the availability of the main page when the user has the “Offline” status. In this case, click on the status icon, in the form of a green circle, and change it to the status "Online".

Internet Explorer settings

Not every user knows that Skype works using the Internet Explorer browser engine. That's why, wrong settings using this web browser may cause the main page in Skype to be unavailable.

Before you start working with IE settings, completely close the Skype application. Next, launch the IE browser. Then, open the "File" menu section. We check that there is no checkmark next to the “Work offline” item, that is, the offline mode is not enabled. If it is still enabled, then you need to uncheck it.

If with offline mode everything is in order, then the cause of the problem is something else. Click on the gear icon in the upper right corner of the browser, and select "Internet Options".

In the browser properties window that opens, go to the "Advanced" tab, and there click on the "Reset" button.

In the new window, check the box next to the "Delete personal settings" value, and confirm our desire to reset the browser by clicking on the "Reset" button.

After that, the browser settings will be reset to what they were during the default installation, which may help to resume the display of the main page in Skype. It should be noted that in this case, you will lose all the settings that you set after installing IE. But, at the same time, now we have quite a few users who use this browser, so, most likely, the reset will not negatively affect anything.

As you can see, the reasons for the inaccessibility of the main page in Skype can be completely different, and they also have different solutions, respectively. Top tip: do not rush to delete something right away, but use the simplest solutions, for example, change the status. And already, if these simple solutions do not help, then gradually complicate them: reset Internet settings Explorer, delete the shared.xml file, reinstall Skype, etc. But, in some cases, even a simple restart of Skype helps to solve the problem with the main page.

Skype users quite often face the problem that start page service does not want to be loaded in the program. At the same time, the account owner sees a notification that the main Skype page is unavailable due to lack of this moment Internet connection. Few people know that the work of this program is closely related to the not very popular Internet browser Explorer and many problems directly depend on problems in it.

What to do if the Skype home page is not available

The algorithm of actions is extremely simple:

Completely exit the program. You can do this by clicking right click click on the application icon in the tray and select the "Exit Skype" command.
Run Internet Explorer and open the "Service" tab.
In this section, you should activate the "Work offline" panel.

Often, these few steps are enough for the start page to start displaying normally again. This method solutions to the problem should be tested first and only after - to take other measures.

Next instruction:

The first step is standard, you should completely exit the application.
Launch the "Run" function on the PC (it is located in the "Start" menu).
In the window that appears, you must write "% AppData% \ Skype" without quotes and confirm your action by clicking on the "OK" button.
In this folder, you should find a file called shared.xml and delete it.
Restart the application and check if Skype is still unavailable.

Please note that moving given file to the Trash will delete the entire message history!

If none of the above methods worked for you, try updating Skype to a newer version.

Some Skype for Windows users are complaining that the "Home" page is not available when they start the program. The error looks something like this:

The Skype home page is currently unavailable. For news and notifications, check back here a little later. Starting a Skype conversation is easy: select a contact and start talking. To call a landline or mobile phone or send an SMS. Just enter the desired number.

As I noticed, faced with this problem, many users think that Skype has stopped working. But I hasten to please - it is not so. Practically, given error does not affect the performance of Skype in any way, because you can still make calls, use chat and send files. For this it's simple click in the contact list on the name of the interlocutor and instead of an error page, you will see the usual correspondence window.

Why is the Skype home page not available?

This can happen for various reasons:

Operating room installed Windows system XP
The main page of Skype uses modern certificate security that is not supported by the IE browser for Windows XP. For this reason, users of these systems cannot resolve the error and the only thing they can do is simply ignore it.
There is a problem with the Skype server
During critical problems on the Skype servers, the main page may also be unavailable. As a rule, I write about all these errors on the blog, so see latest news and check if there are no such problems at the moment.
Latest not installed Internet version explorer
If you have an operating system Windows Vista or higher, make sure you have the latest version of Internet Explorer installed:
- Windows Vista: Internet Explorer 9
- Windows 7 and above: Internet Explorer 11
Skype server access blocked
To find out if this is the case, use the Skype access check service and make sure that the browser can successfully connect to the domain apps.skype.com(it is on this domain that the main page is hosted).

If you have any questions, ask them in the comments, I will try to help as much as I can. I will also be grateful for any comments and feedback.

Below you will find a list of errors (over time, the list will be updated):

Registration data not recognized

The most common error is when a user tries to sign in to Skype and gets an error:

Sorry, the login information you entered was not recognized. Check your Skype username and password and try again.

To get rid of this error, first you need . If, nevertheless, the error is not related to the authorization data and authorization was successful on the official website, but not in the program, this is most likely a Skype error and you will have to fix it using the following instructions:

Username and password combination not found

When trying to log in to Skype, the user receives an error:

This combination of username and password was not found. Check the data and try again.

This error is exactly the same as the previous error - so follow the instructions above to solve this problem. As a rule, instead of the above, this error appears when older versions of Skype are used.

Lots of failed connection attempts

If you enter an incorrect username or password too often, the following error appears:

Too many failed connection attempts, please wait 1 minute and try again.

Either way, you'll have to wait a bit. In the meantime, you need.

The Internet is tired and asleep

When Skype can't connect to the server, it returns a hilarious error:

The Internet, like a person, can get tired and fall asleep. Wait for it to wake up and try again.

In such cases, most likely the computer is not connected to the network, or the firewall is blocking Skype and preventing it from connecting to the server. Therefore, if you are sure that you have access to the Internet, you can temporarily try disabling the firewall or other anti-virus programs.

Skype login is not an email address. mail

Users who use a Microsoft account and have chosen the Skype login method of authorization receive the following error:

Mistake. Your Skype username is not an email address. mail. Try again or choose a different Skype sign-in method.

To resolve this issue, click on the "Sign in with a different account" link and select the "Microsoft account" method. By the way, this error is also received by users who, out of habit, instead of the Skype login, enter the address Email. In this case, you need to remember that the Skype login is not an email address and can only contain Latin characters, numbers, dots, hyphens and underscores.

Communication error

Depending on the operating system, users may receive the following errors:

Login is not possible due to a communication error. Try restarting Skype. If the issue persists, please contact Skype Customer Service.

Try restarting Skype. If the issue persists, please visit the Customer Support page for assistance.

It seems that this error occurs when the files are corrupted. To solve it:

An error has occurred. Try again.

Sometimes, when trying to log in, an error appears:

Unfortunately, an error has occurred. Try again.

As a rule, a simple one saves from it. If this does not help, you need after that.

System unavailable

Pretty rare error:

Cannot start Skype because your system is unavailable. Restart your computer and try again.

If restarting the computer did not help, .

Database Error

Another rare, but also harmful error:

Database Error. Close Skype and sign in again.

Harmful because to eliminate it, you will have to delete all chat messages and other data. If you are ready to part with all this, then:

Account suspended

If someone hacked the account or Skype rules were violated, the user gets an error:

An attempt to log in failed. For security reasons, your account has been temporarily suspended. Click here for more information.

If you really did not violate anything, then in order to resume your account, you need to fill out a special form on the page support.skype.com/ru/account-recovery

Already in Skype on this computer

When, due to inattention, the user tries to reopen Skype, he receives the following error:

Can't open Skype. You are already in Skype on this computer. Sign out of Skype and try again.

To solve this problem, you need to run the program again.

Failed to establish a connection

Sometimes you may encounter this error:

Failed to establish a connection.

Detailed information about why it occurs and how to solve this error can be found on the next page

You are too young

There are two "interesting" bugs in Skype that prevent young users from logging in to Skype:

Unfortunately, you cannot sign in to Skype with your Microsoft account information because you are not yet of the legal age to use Skype in your country.

Unfortunately, you cannot sign in to Skype using your Facebook account information because you are not yet of the legal age to use Skype in your country.

In that case, nothing can be done. Well, except perhaps on the secure.skype.com/portal/profile page, change the year of birth and try to log into Skype again.

Your password has been changed

Errors that tell us that the password has been changed:

Your password has been changed. To continue using Skype, you must log in with a new password. This security measure is in place to protect your Skype account.

You are signed out of Skype. Perhaps the reason is a connection error, or you changed the password on another computer. Sign in to Skype again.

If you changed your password, it's okay, you just need to re-enter your login and New password. However, if you did not change it, most likely someone hacked into your account and you need to contact support immediately.

Attention!

Below are answers to various questions that will help you decide different problems with authorization. However, first you need to follow the recommendations above and, depending on the error, perform certain actions. Please note that in some cases you may lose important data. Therefore, you must carefully study and be aware of what you will do. If you have doubts about something or there are unclear points, it is better to ask about it.

How to make sure that the username and password are correct?

Sometimes, users encounter authorization errors due to the fact that they use the wrong username or password. Most likely, many of these cases are due to the fact that the password is not shown to the user, but hidden behind symbols ... which replace our password. To avoid such mistakes, you need to:

Make sure that the upper case of the keyboard is not enabled (key cap lock). The fact is that with uppercase enabled, the password may be entered incorrectly. For example, if the password "moi_parol_007" is entered with Caps Lock enabled, then we get "MOI_PAROL_007", which is different from the first one and Skype will not accept it. Therefore, before entering a password, make sure that uppercase is disabled, and if not, then press caps key Lock to change to lower case.
Check and make sure that the keyboard layout is switched to the desired language. For example, if the password "moi_parol_007" is entered using the Russian keyboard, then we get "ышш_зфкшд_007". That is why, when logging in, you need to make sure that the desired keyboard layout language has been selected. On Windows and Linux, the layout is changed using the combination Alt + Shift, and on Mac OS X - Cmd + Space.
Choose the correct account type. The fact is that Skype allows you to log in with the help of "Skype Login", "Microsoft Account" and "Facebook". But each of them has completely different data for authorization. Therefore, if you are shown a different authorization form, click on the link "Log in under a different account” and choose the correct one.
If everything is in order with points 1, 2 and 3, then you need to find out what the problem is: is it still the wrong password, or something else? To do this, go to the login.skype.com/login page and enter your username and password - if you get an error there too "Authentication error. Check your login and enter your password again" it means that the login or password is really wrong and you will have to restore access to your account.

How to log out of Skype?

Some users mistakenly believe that they have closed Skype by minimizing or closing the main program window. In fact, to close Skype, you need to right-click on the icon in the system tray and select "Exit Skype".

To make sure that the Skype program has been completely closed, open the "Task Manager" by pressing the key combination Ctrl + Shift + Esc and in the list of processes, try to find the process "Skype.exe" or "SkypePM.exe". If it is not there, then the program was successfully closed. And if such a process was found, right-click on it and select "End Process Tree".

How to install the latest version of Skype?

To avoid the error and use the latest features of Skype, it is recommended to install the latest version. On our blog, all links necessary to install the latest version are collected together and lead only to official sources. Therefore, to install the latest version of Skype:

Go to the latest version of Skype
Select operating system from the list
Download and install Skype

How to change the serial number of a disk?

Sometimes serial number change hard drive(HWID) helps solve authorization problems, especially when your device has been locked. in order to change serial number hard drive:

Download free program(it doesn't need installation)
Run the file as administrator (right click → run as administrator)
Select system disk(most likely C:) from the "Disk (Hard/Floppy)" list
In the "Serial Number" field, change a couple of numbers or Latin letters
Click the "Change" button and restart your computer

How to remove problematic files?

There are a couple of files in Skype, deleting which, in some cases, can bring the program back to life. To remove them:

Why does the latest version of Skype for Android (6.0+) crash when browsing the web in Chromium?
The Chromium component in the Android System WebView is most likely deprecated. .

Why did instant messages suddenly stop sending?
Make sure you have an internet connection. If you have an internet connection, please restart the application.

Why can't I see older messages in a group chat with chat history turned on?

Where can I find my Skype ID?
open My profile and scroll down the list to Skype.

Issues with sharing a file or photo on Skype for Linux.
If you are unable to share a certain file or photos in a Skype chat, it is possible that there is a special character in the file name. Try renaming the file or photo to remove the special character and share it again.

When you try to change the keyboard layout using a keyboard shortcut in Linux, the Skype file menu opens.
You can change this keyboard shortcut to another keyboard shortcut in Linux.

Issues when searching for specific text in a Skype conversation
When searching, sometimes you need to double-tap a search result to move the focus to the found message.

When calling and using the dial pad to select sound signals for touch input, they will not work if subtitles are enabled during a call.
To fix this problem, just disable subtitles: > select Parameters>avatar> with subtitled, and then disable the option for display subtitles for all voice and video calls..
Note. If you cannot show subtitles for all voice and video calls, but have enabled subtitles for a single call, then starting a new call with your caller will solve this problem.

Some users using Skype for the web on EDGE may experience that it was not cleared after sending a message.
We are working on a resolution to this issue to resolve it as soon as possible.
Languages written from right to left
There is a known issue with RTL language support in Skype (version 8) Desktop Windows desktop and Skype for Web. For users using right-to-left languages, we offer the latest Skype version for Windows 10 (version 14) which fully supports these languages.

Skype doesn't show up as an option when trying to allow camera and microphone in macOS Mojave settings .
To fix the issue, run these two commands:
- tccutil reset Microphone com.skype.skype
- tccutil reset Camera com.skype.skype

When I sign out of Skype for Linux, the app forgets my credentials even though this setting is disabled.
You can fix this issue by installing the gnome-keyring package using the package manager on your Linux distribution.
Snap feature in Skype for Linux does not start automatically as expected.
We are working on a resolution to this issue to resolve it as soon as possible.

Screen sharing in Skype for Linux does not show a red screen border
The red border showing the screen being shared is currently not displayed in Skype for Linux.
Linux Users with Wayland graphics server cannot share their screen
Linux distributions with Wayland graphical server (e.g. Ubuntu 17.10) do not support screen sharing. As a workaround, you can use an Xorg operating system instead of Wayland.